American Consumer Opinion

604 Ave H East, Arlington, Texas  76011 United States
Tel: 1-800-262-5974  Contact: aparks@acop.com
Operated by: Decision Analyst, Inc

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Overall User Rating

126 user reviews
Rewards Offered
Green checkboxCash paid via PayPal
Green checkboxTango gift cards
Green checkboxCash paid via check
Green checkboxDonations to charity
Green checkboxSweepstakes entries
Member Opportunities
Green checkboxOnline surveys
Green checkboxProduct testing
Redemption Info
Minimum of 1000 points ($10) required to request reward.

American Consumer Opinion General Information

American Consumer Opinion

Survey Types: Online surveys, not usually more than 10 minutes long. Product testing opportunities are also available.

Most surveys award 100+ points, and even survey screeners are worth between 10-50 points.

Since 1997, Decision Analyst has operated the American Consumer Opinion online survey panel. The panel currently has over 6 million members across 150 countries. Decision Analyst is a member of the BBB and holds memberships towards many prestigious marketing associations.

Eligibility: Residents of Worldwide, 14+.

"Good Surveys - BUT PAYS SLOW!"
Friday, August 29, 2014 by Tony

Bottom line: Good survey screening and completion rate

On the "how fast does it take?" scale this site is so far over to the SLOW side that they barely visible on the scale at all!

My *first* payment was supposed to take 4-6 weeks. There are a couple of other sites that also have a 4-6 week processing time but they generally beat that time estimate.

ACOP took TWELVE WEEKS! to pay me. When I asked what was the problem, they said they were having problems in their "accounting dept".

Well their accounting dept must have gotten worse because they have just recently INCREASED their processing time. It is now 6-8 weeks! For either PayPal or Check.

It took me almost a week and multiple emails for them to get me set up so that I could submit my request to be paid via PayPal. My eyes bugged out of my head when I saw the time estimate on the payment.

So I emailed them and politely asked them "why" Here is their boiler plate "answer" which really doesn't answer anything:

"Our Accounting department is now processing payments manually so that they can verify the authenticity of each payment and panel member they send. We are now validating each panel member’s PayPal or Mailing Address information before sending payment. This has caused a delay in processing payments. Our policy has recently changed to a 6-8 week time frame before you will receive your payment."


"Waste of time"
Wednesday, August 27, 2014 by Terri

The quality has gone to pot in the last 3 years. They have now changed from 4 to 6 weeks to get your ELECTRONIC PayPal payment to 6 to 8 weeks but didn't bother to tell me that until I requested a follow up on the payment. It's sad because the surveys are top notch (though not as regular as I'd like).

"Still waiting for payment! ** Finally got it after 3 months!"
Monday, August 25, 2014 by Jean

I'm so glad I found the Survey Police site. I have been fuming over my lack of payment from American Consumer Opinion and now I know I'm not alone. I submitted my request on May 11 for over $150. I attempted to contact them via the ACOP site and have not received any feedback. Additionally, I don't think I'm receiving credit for all the surveys I've taken. A "pending" survey should appear immediately after taking the survey. It doesn't, so it's hard to remember when you finally get credit whether they've done that for all surveys. I'm going to have to keep track of every survey I take now. What a pain!
I've been a member of ACOP for years and it was not like this before. I got my payments, I received feedback when I contacted them, etc. I'm not sure whether I should continue with them or not.

Update 8/24/2014: I finally got my payment two days ago after waiting more than 3 months, with no explanation for the delay. This is completely unacceptable!

"skip them"
Tuesday, August 19, 2014 by Drew

Same as previous reviews, they've really gone downhill in the past year. They claim an A+ with the BBB, but even the positive reviews from this year refer to their slow payment and lack of customer service. Shame really, because I used to like them.

Something's going on with their PayPal option too. I got paid that way last summer, but since they've required receiving a check at a physical address before the PayPal option becomes available, I've cashed out at least three times and still no PayPal option, nor any response to emails about it.

"not paying"
Sunday, August 17, 2014 by J

8/15/14: I cashed out on 5/18/14 and still have not received my check. I have emailed customer service twice and no response. Next step, Better Business Bureau. After looking at BBB, I notice that the people issuing complaints about "no payment" are actually getting their money. Something has happened to this site in the past few months.

8/16/14 Update: when you cash out you receive an email verifying cashout request. Anne Parks, Vice President of ACOP has her email address is listed in this email. I always keep those emails until I get paid, in case I need them (like now). Yesterday, I clicked on the link for her email (aparks@acop.com) , copied and pasted my approved amount that I never received, and the following day she emailed and said the accounting department will be sending my payment out immediately. SO ADVICE: email Anne Parks, Vice President and you may get a response.

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