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American Consumer Opinion

604 Ave H East, Arlington, Texas  76011 United States
Tel: 1-800-262-5974  Contact: aparks@acop.com
Operated by: Decision Analyst, Inc

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Overall User Rating

157 user reviews
Rewards Offered
Green checkboxCash paid via PayPal
Green checkboxTango gift cards
Green checkboxCash paid via check
Green checkboxDonations to charity
Green checkboxSweepstakes entries
Member Opportunities
Green checkboxOnline surveys
Green checkboxProduct testing
Redemption Info
Minimum of 1000 points ($10) required to request reward.

American Consumer Opinion General Information

American Consumer Opinion

Survey Types: Online surveys, not usually more than 10 minutes long. Product testing opportunities are also available.

Most surveys award 100+ points, and even survey screeners are worth between 10-50 points.

Since 1997, Decision Analyst has operated the American Consumer Opinion online survey panel. The panel currently has over 6 million members across 150 countries. Decision Analyst is a member of the BBB and holds memberships towards many prestigious marketing associations.

Eligibility: Residents of Worldwide, 14+.

"Just deleted my account to end my stressful membership"
Friday, March 06, 2015 by Louann

Thanks to helpful reviews here, I came to the conclusion that it wasn't worth continuing with ACOP, so I deleted my account just now. I had been wondering if they changed hands, since the emails allegedly from Anne Parks no longer sound like they are written by the same person. I got my answer here in the reviews.
I used to love the site, but now as others have posted, it takes too long to receive credit, plus then it only goes to Pending and you have to wait again. They argued with me repeatedly over a 15 point screener last month, and that was the last straw for me. I copied and sent them the exact survey number and words that appeared saying I would receive credit at the end of the screener, yet they still accused me of not giving them the correct number, since their system didn't show I had taken that survey. I tried to explain to them THAT was the problem--they have a faulty system. They wouldn't even manually add the 15 cents, and this was the first time I had complained about something, so it should be obvious I am not someone who is trying to scam them out of money I didn't deserve.
I only had 40 points, and even with the pending points, I'm only losing about $2 by cutting my losses. It would take too long to earn the required 1000 before cashout, and in the meantime they could close my account like they did with others, and all of my time would have been wasted. There's no shortage of other surveys for me to take, so now I can concentrate more on the honest companies where my time is compensated fairly.


"Inside information on ACOP"
Wednesday, March 04, 2015 by Alistair

I can tell you why they will not pay you in a timely fashion, the company (Decision Analyst) is on the verge of bankruptcy and simply does not have the money to pay panel members.

Avoid this panel, you will only get paid if you you make a huge fuss. They are hoping you will give up and go away.


"Make you wait up to 2 months for payment! "
Thursday, February 26, 2015 by Ken

I've been a member for over 5 years. Here is my most recent correspondence regarding slow payments:

I have a cash out that was approved for $18.25 on Jan. 8, 2015 via PayPal that I'm waiting for. Could you please check as to why my payment has been delayed.
Thank you so much for your help with this matter,
Ken

Here is their response, (a canned reason no doubt):

Dear Ken,
Our accounting department is now trying to process payments manually so they can verify the authenticity of each member of the panel and payment they send.
We are now in the process of validating PayPal each member of the group or mailing address information before sending payment. This resulted in a delay in the processing of payments.
Our policy has recently changed for a period of
1 1/2 - 2 MONTHS to receive your payment.
Thanks,
Anne Parks
Vice President
American Consumer OpinionĀ®

To which I responded:

Hello,
Why do you have to, "verify, (a member of five years), authenticity" on every cash out?
If all surveys are approved before I submitted them for a cash out, what possible reason would it take anyone another two MONTHS to verify the surveys again & send my payment? - :o
Don't you have computers that are programed for that? Some survey sites send payments to me within minutes and some within two DAYS. TWO MONTHS to get paid is excessive.
The only reason for this long delay that comes to my mind, is to collect the 2 months interest on your members earned money. - :x
Ken

* In this day and age of the ultra fast processing of information, waiting two months to be paid is very unfair to their loyal members . . .


"So far good."
Wednesday, February 18, 2015 by Sylvia

I finally got enough points to cash out for a 26.00 check. I was happy with that. It took quite a long time to get to me. but it did come. So i changed my thoughts on this company. It does take time. But for me it's just fine.


"bad at paying out"
Tuesday, February 10, 2015 by darrell

takes at least 5 months to be compensated for your surveys,not very good business


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