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American Consumer Opinion

604 Ave H East, Arlington, Texas  76011 United States
Tel: 1-800-262-5974  Contact: aparks@acop.com
Operated by: Decision Analyst, Inc

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Overall User Rating

133 user reviews
Rewards Offered
Green checkboxCash paid via PayPal
Green checkboxTango gift cards
Green checkboxCash paid via check
Green checkboxDonations to charity
Green checkboxSweepstakes entries
Member Opportunities
Green checkboxOnline surveys
Green checkboxProduct testing
Redemption Info
Minimum of 1000 points ($10) required to request reward.

American Consumer Opinion General Information

American Consumer Opinion

Survey Types: Online surveys, not usually more than 10 minutes long. Product testing opportunities are also available.

Most surveys award 100+ points, and even survey screeners are worth between 10-50 points.

Since 1997, Decision Analyst has operated the American Consumer Opinion online survey panel. The panel currently has over 6 million members across 150 countries. Decision Analyst is a member of the BBB and holds memberships towards many prestigious marketing associations.

Eligibility: Residents of Worldwide, 14+.

"terrible on paying you"
Thursday, November 20, 2014 by Brett

I have now waited 63 days for my paypal payment. I have sent emails weekly and i receive nothing but excuses on why they cant pay me
I do not recommend this survey company
Its not right to hold someones money more than 2 weeks...there needs to be laws enforced with online companies as well on paying people that help these companies and we get treated like this


"A CLASS ACT"
Monday, November 17, 2014 by Dana

ONE OF THE BETTER PANELS,UNFORTUNATELY THEY DO NOT SEND A LOT OF SURVEYS,THE ONES THEY SEND YOU KNOW ARE REAL,CASH OUT SIMPLE AND EASY, GOOD SITE.LATELY HAVE BEEN TAKING OVER 60 DAYS TO CASH OUT


"Where's the money?"
Thursday, November 13, 2014 by John

I've been waiting, and waiting and waiting since August of 2014 for my payment. Nothing, Nada, Zip, Zilch..... Numerous emails both by emailing and through the contact information on their site and not even a response back.
Is it time to write you off? Why are you still sending out surveys?


"Very slow payments"
Thursday, October 30, 2014 by cliff

This is twice this year that i requested payment and it has taken over 12 weeks via paypal to recieve the payments. Each time i have had to call them for them to expedite the payment. I would not recommend this site due to the slow payment process.


"PAYS SLOW! - Not worth the hassle"
Thursday, October 30, 2014 by Tony

Bottom line: Pretty good survey screening, a reasonable amount of survey invitations via email (not just a blind flood) and acceptable completion rates however they PAY VERY VERY VERY VERY VERY VERY VERY VERY SLOW!!!!

On the "how fast does it take?" scale this site is so far over to the SLOW side that they are barely visible on the scale at all! Can we say Glacial?

My *first* payment (by check) was supposed to take 4-6 weeks. There are a couple of other sites that also have a 4-6 week processing time but they generally beat that time estimate.

ACOP took TWELVE WEEKS! to pay me. When I asked them what was the problem, they said they were having problems in their "accounting dept".

Well their accounting dept must have gotten worse because they have INCREASED their processing time. It is now 6-8 weeks! For either PayPal or by check.

It took me almost a week, and multiple email requests, to get them to set up their system so that I could submit my request to be paid via PayPal. My eyes bugged out of my head when I saw the time estimate on the payment. I was expecting payment via PayPal to be faster--on the order of 36-48 hours -- NOT 36-56 DAYS and not the same speed as a paper check.

So I emailed them and politely asked them "why" Here is their boiler plate "answer" which really doesn't answer anything:

"Our Accounting department is now processing payments manually so that they can verify the authenticity of each payment and panel member they send. We are now validating each panel member’s PayPal or Mailing Address information before sending payment. This has caused a delay in processing payments. Our policy has recently changed to a 6-8 week time frame before you will receive your payment."

Sheesh!

UPDATE ON 10/30. My current payment request, which I submitted on 8/27 is now late. Their stated processing time is 6-8 weeks, it is now, as I type this 9 weeks and counting.

I emailed them on 10/22 as soon as it was late. I got the email reply today, EIGHT days later. Here is their reply:

"Thank you for your email. We will request that your payment be sent from our Accounting Department. We will send you an email once it has been sent.

Thanks,
Anne Parks
Vice President
American Consumer Opinion®"

SHEESH! How was that for a non-answer answer? They need to fire their accounting department. I have another payment request which I submitted on 10/18/2014. I fully expect that payment to be late as well.

I stopped taking their surveys as soon as I crossed my last cashout threshold on 10/18 so I have no more surveys in the pipe. As soon as I get paid these two payments which they owe me, I am cancelling my account with them.

I DO NOT RECOMMEND THIS COMPANY.


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