Ciao
11 Maiden LaneCovent Garden
London WC2E 7NA
United Kingdom
surveyqualityassurance@ciao-group.com
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Overall Company Rating: 60%
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| Survey Company: | |
| Overall experience with this Survey Company: | 62% |
| Would you recommend this company to friends and family? | 57% said yes |
| Registration: | |
| How would you rate the ease of registering with this company? | 75% |
| Have you signed up to take surveys with this company? | 94% said yes |
| Did you receive an email confirming your intention to take surveys? | 86% said yes |
| Were you misled in any way when signing up? | 24% said yes |
| Website: | |
| How would you rate the overall look and feel of their website? | 69% |
| Rate the ease of finding Company information: | 68% |
| Customer Service: | |
| What is your overall rating of Customer Support provided? | 77% |
| Rate the quality of Customer Support responses to your questions: | 77% |
| Rate the timeliness of Customer Services responses to your questions: | 75% |
| Incentives: | |
| Rate the quality/amount of incentives paid per survey: | 53% |
| Rate the time it takes to receive your incentive: | 52% |
| Have you always received the incentives you had earned? | 51% said yes |
| Survey Experience: | |
| How many surveys do you receive in an average month? | 6 |
| Is taking their surveys an easy and enjoyable experience? | 63% said yes |
| Rate the quality of surveys you receive: | 63% |
| Rate in general how well this company's surveys work: | 62% said yes |
| General: | |
| Do you think the survey results are used for legitimate market research purposes? | 80% |
| Do you feel that your personal details are kept private with the company? | 78% said yes |
| Rate how you feel your opinions matter to this company: | 64% |
User Reviews
Overall Rating:
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A LOT OF EFFORT FOR LITTLE REWARD
by Terry, Jun 22 '08 Yes they have been taken over by Greenfield for their surveys. I like many others have been a member of CIAO for a number of years and used to recive invitations to surveys on a regular basis and for at least £ 1 per survey minimum.
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Overall Rating:
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dissapointing
by jeanette, Jun 21 '08 I experienced log in problems and my complaints were never answered,also payment offered was very poor,sometimes as little as 10p per survey. |
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Overall Rating:
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CIAO
by ALAN, Jun 21 '08 Very poor experience with Ciao. Incentitives are not being added and have not been able to get them to respond to my e-mail complaints |
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Cheapskate
by Ian, Mar 04 '08 I was asked to fill in a set of profiles (basic, careers etc) but didn't get many surveys at first.
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Overall Rating:
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Poorer and poorer
by Lisette, Mar 04 '08 Is it my imagination or have Greenfield online taken over the survey arm of Ciao? It seems so. I am now being offered surveys with a massive incentive of 10p or at the very most 34p - appalling - before I used to get £1 or £2 per survey, and my £5 minimum required was reached in no time, in fact, I used to cash out each month, straight into my bank account. I am finding now that I am deleting the surveys as they come in. 30 minute survey for 10p - jog on! forget it! Not me!
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This company has been ranked 87 times.

