I was a member for maybe 3 months. I can't tell you how time consuming it is to scan your purchases. And not only to scan them, but to enter quantity, price, coupons used, etc. The time required would be ok if the rewards were good. However the reward choices left a *lot* to be desired. Ultimately I was tired of them calling me if I missed a scan week. I knew I'd never get anything good for my time. So I canceled. Beware - they immediately lock you out of your account and you can no longer turn in reward points. I don't know if I had enough to get anything at all, but ultimately you lose all access. I returned the scanner via the FedEx label they provided - the box will not fit into a dropbox like they tell you. 5 days after the scanner was delivered, they called me and left me a message that they didn't get the scanner and if they don't get it in 2 weeks I'd be turned over to collections. I don't like threats. I called them back. I was told they received the scanner and they have no idea why I received a call. Bottom line - too much trouble. Not worth it. Think twice before signing up!
I have been a member of NCP since 2006. The last gift I got was a junky Bissell sweeper that conked in 2 months! After waiting for over almost a month for a pickup tag or reimburse my points they called me last night, very rudely and told me that it was up to me to work it out with the company! I cancelled my membership and they wiped out my remaining points! I emailed them if they want their scanner back they will have to give my points back so I can order one last time. So much for being a loyal customer, and yes it takes forever to buy something with the points, a lot of work!
You will receive nothing from this company. Your groceries will defrost and go bad while you fumble through receipts to find the price you paid for each individual item. Anytime you forget to do it you'll receive threatening emails. Eventually you'll realize all this effort (about half an hour per shopping trip) is repaid with about 15 cents a month in points. However, you'll never be able to cash these "points" because you'll give up scanning things and have your name turned to a collection agency because you have their equipment still and haven't scanned for a couple weeks.
P.S. your family will love you for letting their ice cream melt for 15 cents a month and bad credit.
(...and I'm not allowed to give zero stars)
The actually scanning of your groceries takes forever because you have to not only enter the price for each item but answer several other questions for each item as well. I couldn't get a whole receipt done before things started melting.
Additionally, if you don't transmit regularly, they start harassing you. I sent my equipment back in, got the confirmation email that they received it, yet I am getting recorded messages threatening to send me to a collection agency.
I frequently participate in several survey companies and this one is the worst. Don't. Waste. Your. Time!
I Do NOT recommend Nielsen consumer panel to anyone!
we received our scanner but couldn't get it to work back in the summer of 2013. They sent us a new scanner and another time new cables and it still didn't work and so they sent us a bag to return the scanner in September 2013 having wasted hours scanning our shopping over the few months we had it.
We returned it only to receive an abrupt phone call automated message in October 2013 demanding we return the equipment which I called and said we had done some weeks before.
We have today January 17th 2014 had a Final Notice letter demanding the return of their equipment with the threat of them taking legal action and charging us for the equipment!
I tried to call their helpline which gives you three options to choose from but each option takes you back to that same automated message offering the three options over and over again.
I managed to search an alternative number for them through their press office and called to say yet again that I have returned their equipment 3-4 months ago!
They told me the letters have been sent out in error and that they have had lots of calls today but NO apology!!
We wont get anything for the points we had collected and I wish I'd never had anything to do with this rude officious company whose customer service leaves much to be desired!
Don't use them, it's not worth the hassle and threats!! here's hoping this is the end of the matter and that they retract their threats made to us but somehow I fear this wont be the last of it. Please spread the word!
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