I had been with these guys for a few years and although I quite liked them, I found increasingly it would either screen me out (and give me 10p) but most annoyingly and the reason I unsubscribed is because you would get half-way through a survey and the next button won't do anything! My netbook is completely fine and brand new, I've not had any other problems and their help don't even bother to contact you back or take weeks, I've only ever contacted them a couple times and it hasn't been a great response. It's a shame as they payout when they say they will and it goes into your bank which is the only reason I'm giving it three stars as I find this much better than vouchers and points!
Slow as hell and after I spent 30 minutes answering questions, it told me that I didn't qualify for the survey.
They had my son do a study for 6 weeks. During this time they were friendly and answered emails promptly. But after the study was over, they stopped communication -- they are now claiming that the item to be returned to them was never returned, and until it was my son would not get payment. They are in the Netherlands, so there is no way to file a complaint against them.
After a few years had enough! I redeemed about £11 a year despite having logged daily and tried possibly all the surveys available, which could have been ok had it been a more serious website.
CONS: Not existent c-s. eg. payment was rejected (same details as previous payment, so couldn't explain why, unless it was their way to just delay payments!), not a single reply, maybe an automated one. After 3 months payment was successful.
However, I recently wasted too much time:
With their app-survey a few times, emailed asked for help, whether they had my completed survey, but never received a single reply.
Similarly happened with a few online surveys, which I completed and other re-tried, but then magically appeared all closed the next day. Not a single reply from c-s.
I don't think there is anybody behind their website, it must be all run by computers hence the incapability to humanly reply.
The PRO is that you can redeem the available balance directly to your bank, once reached the 'achievable' minimum of £10.
You may also receive 5/10p if you dnq. Some surveys were nice, but others really too long.
Overall Not worth my effort. I'm done with them.
Takes ages to reach £10 payout as you often get screened out of their usually £1 surveys.
However they do provide good, well set out surveys and they do pay - well they have always paid me anyway.
My advice - I belong to about 40 surveys sites and I just go to the sites or wait for invitations, as necessary and over time I find that I am pleasantly surprised when I reach the payout.
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