SurveySpot Resolved Complaints

When I log into Survey Spot I can no longer take any of their online surveys.I cannot find anyway to contact them. Can you please find out why I am unable to take surveys anymore.

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I am writing in regards to not recieving my $50.00 dollar payment for the three part survey I completed for SURVEY SPOT. I do have the proof that I did take and complete all three steps of this survey, I saved all of the invitations that I recieved from SURVEY SPOT. Also if you need me to verify that I completed this three part survey I can send you the last invitation I recieved from Survey spot, it has the link to the last survey, I clicked on the link and brings me to Confirmit and states end of survey, THANK YOU. I have also added the three invitations below. Thank You

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I have tried contacting surveyspot several times and can not get them to respond to me. They owe me money $7.00 for a survey that I took back on 10/6/08 the reference survey number 736150.

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Check #3417216 was registered on their website as "Issued" on 9/26/2008. The "Issued" Date shown on the site was 10/1/2008. Usually they are issued and the date is changed on the same day. They say give it 7-21 days to arrive, but it never takes more than 3-7 days. It has been two months since they supposedly sent it. I have tried to contact them at least 5 times in the span of 5 weeks, but have not gotten a response from them at all about thisCheck #3417216 was registered on their website as "Issued" on 9/26/2008. The "Issued" Date shown on the site was 10/1/2008. Usually they are issued and the date is changed on the same day. They say give it 7-21 days to arrive, but it never takes more than 3-7 days. It has been two months since they supposedly sent it. I have tried to contact them at least 5 times in the span of 5 weeks, but have not gotten a response from them at all about this

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I seem to have been dropped, have not got a survey in over three weeks, emailed them about it, checked my account last week I had 63.00 this week I have only 13.00 checked to view payments none have been made. 50.00 is just gone. I think I have notes on surveys I have done for them but how does one prove it ???

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Check #3243983 was registered on their website as "Issued" on 8/24/2008. The "Issued" Date shown on the site was 8/7/2008. Usually they are issued and the date is changed on the same day. They say give it 7-21 days to arrive, but it never takes more than 3-4 days. It has been two months since they supposedly sent it. I have tried to contact them at least a half a dozen times with absolutely no acknowledgement by SurveySpot.

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I filled out a survey for Powerbars that gave me an error and said it did not record my answers. Here is the original email. Please let me know about my $5. Thanks

You should have received a package with two PowerBar Performance bars. If you have not received the package yet, you can expect to receive it within the next few days.

Please be sure to retain this email until you’ve had a chance to try both bars within the next 7 days. After you’ve consumed both bars, please click on the link below in order to provide your feedback in our survey. The survey will be open for you until then.


The survey will take 15 minutes to complete. If you qualify and complete the entire survey, you will receive a $5 reward. In addition you will be entered into the quarterly $25,000 sweepstakes.

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Dear Survey Police,
First, let me say that Survey Spot is one of my favorite survey companies and provides good surveys with appropriate compensation. However, they failed to credit me with a fully completed 2.00 survey. There was a technical problem after having completed the survey in its entirety; the error message stated there was a technical problem precluding the information from being stored. I emailed survey spot asking to receive the 2.00 credit and got an automated response that I had been entered in the drawing. I responded back twice more, following the directive to indicate "more help" in the subject line, and rather than getting a response from a customer service person who read the specifics of the complaint, I got the same automated response twice more. It is frustrating to spend 20-30 minutes on a survey and to get a lack of response on a fully completed survey. Thank you for your attention to this matter. I will hold off on contacting the BBB trusting that Survey Police will be able to work out the issue.

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i try to ask and reply so many times about this matter and i got inored and no help.i even requested my accound be remmoved and never has.i only had 1 reply from them only cause i said im going report them and they still inore my plea to fix my account or remove me.every time i log in it says


Login

Due to unusual activity within your SurveySpot membership, we have suspended your membership and you will be unable to access your member account.

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Hi, I have been a member at surveyspot for about 5 months now and have earned around 100 bucks. But today I go to sign into my account but it says it has been locked and my membership has been suspended. I dont know why but it says it has been locked and I cant sign in. There are a few other people in my apartment complex building who use surveyspot and some of us use a shared computer in our common area/library. But I have always done surveys right and I only have one account. I have emailed them and they havent responded. One other person in my complex said it happened to him too. So maybe they think all the addresses are the same

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hello i am having a problem my account has been frozen because of myself being spamed in other email accounts through various companies trying to get me to join survey spot. i saw these emails never responded or never opened because i had already been a member. i noticed that i had not recieved any surveys in about a month i contacted them and they told me they had diffrent email addresses on file connected to my account. i told them i had never had any sign ups i have a designated email for surveys and i didnt have multiple accounts. i asked them to look into this that i had never taken another survey through any email address and that i do gpt sites that ask me to join i click no but still get the spam. i am getting the run around and keep on getting generic emails no one is looking into it or paying attention to what i am saying. i hope you guys can help me i have never signed up under any other email i have been with this company from the beginning.

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don't know panel acct#
can't login to surveyspot and they stopped sending me surveys. I request a new password, it never comes. I tried to reregister and it won't give me a password. I had $30+ in my acct.

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At the end of a survey you get to spin the slot machine to win points or girft card. I won a circuit city gift card and didnt recieve it. I e-mailed them a number of times but to this day, I have never got a reply from them.

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My complaint, I have been with Surveyspot since December 2006. It was fine, I used to be able to log into my account and check things out. Since their "switch" in December of 2007, I have created 3 new accounts because they could never find my account. Since Jan. of this year I have written them 4 emails about this problem, and has as of yet recieved one dime from them, and now, it has totalled up to $166. This is since the time I joined.

I get an auto-reponse, which doesn't do me any good. You can't contact them other way except for email...

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I have emailed this company 2 or 3 times about why I suddenly stopped receiving surveys from them and why the take a survey link is missing on their homepage. I have not received any replies or answers. It's as if there is a freeze on my account or something has happened "error-wise" on their end. I would really like some help with this problem, if you could. I am really concerned that if this isn't corrected that my huge number of rewards that I have been payed for from taking there many surveys will not be credited to my account. Could you help?
Sincerely,
C.Turner

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I never received an email to activate my password with, and hence can't login to my account to really do anything. I have emailed the company multiple times regarding this and have never received a reply from them. I do however receive their surveys, so I doubt it to be a blocked email type of problem.

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I have written to SurveySpot three times since the first of the year regarding why my account seems to be frozen and have had no response. I was receiving weekly surveys, but since the first of the year I am no longer receiving emails for surveys or having the option on my account to take a survey or getting my earned incentives credited to my account. Any help would be appreciated. Thanks. Issues with the panelist's "frozen" account have been sorted. This case has been successfully resolved and has been closed.

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I have written to SurveySpot twice in the past month regarding why my account seems to be on a freeze and have had no response. I am no longer receiving emails for surveys, having the option on my account to take a survey or getting my earned incentives credited to my account. Please help - thanks! E-mails to panelist's account were bouncing so their account was deactivated. Panelist's account has been reinstated. This case is considered resolved and has been closed.

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I have tried on several occasions to activate my account/password. I have emailed surveyspot and gotten no response. I've received no communication from them whatsoever! Please help...thanks! Panelists account was successfully activated. This case has been successfully resolved and has been closed.

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I have written to SurveySpot twice in the past month regarding why my account seems to be on a freeze and have had no response. I am no longer receiving emails for surveys, having the option on my account to take a survey or getting my earned incentives credited to my account. Please help - thanks! User's account has been successfully restored and this complaint has been fully resolved.

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On September 13, 2007 a "***" survey was successfully completed." Survey number ***. The reward for this survey was $***. I have e-mailed survey spot three times: with no reply. My last e-mail from 12/27 also included another question about survey number *** from 10/7/07 with a $***, which I have not received a reward for either. Prior to these two non replies, I have been happy with Survey spot, and in the past, had received a reply to my inquiries if a reward was missing.

***This publically viewable complaint has been edited by SurveyPolice Panelist has successfully received their incentive and the complaint has been closed.

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I have made several attempts to contact surveyspot for some assistance, and get no response. I am trying to access my account, but their website says my account is "locked" and I must contact their member dept. I have tried to do this several times over the past 3-4 months with no response. Any suggestions or help available? Thanks. Panelist's account has been unlocked successfully. This case has been resolved and closed.

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I completed this survey today. See email below. After spending 21 minutes on it, I filled out the very last field and it said that I was not eligible for the survey and that I would not be paid. I did literally 40 screens or more of answers and then somehow failed to qualify on the last screen? I actually timed myself to make sure I exceeded the 20 minutes. When I try to reply to the website, it says that the account cannot recieve email. 8/8/2007


Details of today's survey:

Reward: If you qualify and complete this survey, you'll receive $3. In addition, you can play the new SurveySpot Instant Win game and be entered into our $25,000 sweepstakes.

Survey length: About 25 minutes. Please note that if you complete this survey in less than 20 minutes you will not be eligible for the reward.

Click this link to start:xxx

Your opinion makes a difference. Thank you for taking part.
Questions? Please reference survey number: xxx

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I completed a survey back on 4/16/07. I've emailed them 4 times and have not gotten a response from them. I have enclosed a copy of the original email invite for which I am owed $5.

***e-mail not included by SurveyPolice for privacy reasons

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I completed an IT survey on May 31st and was to be paid $5. I have contacted them with the details of the survey (that I can recall) 3 times now and they tell me I did not complete it. I have done enough surveys to know if I complete them or not.

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