SurveySpot Resolved Complaints

At the end of a survey you get to spin the slot machine to win points or girft card. I won a circuit city gift card and didnt recieve it. I e-mailed them a number of times but to this day, I have never got a reply from them.

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My complaint, I have been with Surveyspot since December 2006. It was fine, I used to be able to log into my account and check things out. Since their "switch" in December of 2007, I have created 3 new accounts because they could never find my account. Since Jan. of this year I have written them 4 emails about this problem, and has as of yet recieved one dime from them, and now, it has totalled up to $166. This is since the time I joined.

I get an auto-reponse, which doesn't do me any good. You can't contact them other way except for email...

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I have emailed this company 2 or 3 times about why I suddenly stopped receiving surveys from them and why the take a survey link is missing on their homepage. I have not received any replies or answers. It's as if there is a freeze on my account or something has happened "error-wise" on their end. I would really like some help with this problem, if you could. I am really concerned that if this isn't corrected that my huge number of rewards that I have been payed for from taking there many surveys will not be credited to my account. Could you help?
Sincerely,
C.Turner

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I never received an email to activate my password with, and hence can't login to my account to really do anything. I have emailed the company multiple times regarding this and have never received a reply from them. I do however receive their surveys, so I doubt it to be a blocked email type of problem.

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I have written to SurveySpot three times since the first of the year regarding why my account seems to be frozen and have had no response. I was receiving weekly surveys, but since the first of the year I am no longer receiving emails for surveys or having the option on my account to take a survey or getting my earned incentives credited to my account. Any help would be appreciated. Thanks. Issues with the panelist's "frozen" account have been sorted. This case has been successfully resolved and has been closed.

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I have written to SurveySpot twice in the past month regarding why my account seems to be on a freeze and have had no response. I am no longer receiving emails for surveys, having the option on my account to take a survey or getting my earned incentives credited to my account. Please help - thanks! E-mails to panelist's account were bouncing so their account was deactivated. Panelist's account has been reinstated. This case is considered resolved and has been closed.

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I have tried on several occasions to activate my account/password. I have emailed surveyspot and gotten no response. I've received no communication from them whatsoever! Please help...thanks! Panelists account was successfully activated. This case has been successfully resolved and has been closed.

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I have written to SurveySpot twice in the past month regarding why my account seems to be on a freeze and have had no response. I am no longer receiving emails for surveys, having the option on my account to take a survey or getting my earned incentives credited to my account. Please help - thanks! User's account has been successfully restored and this complaint has been fully resolved.

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On September 13, 2007 a "***" survey was successfully completed." Survey number ***. The reward for this survey was $***. I have e-mailed survey spot three times: with no reply. My last e-mail from 12/27 also included another question about survey number *** from 10/7/07 with a $***, which I have not received a reward for either. Prior to these two non replies, I have been happy with Survey spot, and in the past, had received a reply to my inquiries if a reward was missing.

***This publically viewable complaint has been edited by SurveyPolice Panelist has successfully received their incentive and the complaint has been closed.

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I have made several attempts to contact surveyspot for some assistance, and get no response. I am trying to access my account, but their website says my account is "locked" and I must contact their member dept. I have tried to do this several times over the past 3-4 months with no response. Any suggestions or help available? Thanks. Panelist's account has been unlocked successfully. This case has been resolved and closed.

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I completed this survey today. See email below. After spending 21 minutes on it, I filled out the very last field and it said that I was not eligible for the survey and that I would not be paid. I did literally 40 screens or more of answers and then somehow failed to qualify on the last screen? I actually timed myself to make sure I exceeded the 20 minutes. When I try to reply to the website, it says that the account cannot recieve email. 8/8/2007


Details of today's survey:

Reward: If you qualify and complete this survey, you'll receive $3. In addition, you can play the new SurveySpot Instant Win game and be entered into our $25,000 sweepstakes.

Survey length: About 25 minutes. Please note that if you complete this survey in less than 20 minutes you will not be eligible for the reward.

Click this link to start:xxx

Your opinion makes a difference. Thank you for taking part.
Questions? Please reference survey number: xxx

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I completed a survey back on 4/16/07. I've emailed them 4 times and have not gotten a response from them. I have enclosed a copy of the original email invite for which I am owed $5.

***e-mail not included by SurveyPolice for privacy reasons

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I completed an IT survey on May 31st and was to be paid $5. I have contacted them with the details of the survey (that I can recall) 3 times now and they tell me I did not complete it. I have done enough surveys to know if I complete them or not.

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