Synovate Resolved Complaints

I requested to cashout the money in my account ($**) in October '07 from ** / Synovate. On January 10th, Synovate sent me an email with apologizing for the check not being sent and I would be receiving it by the end of January.

I contacted them via email-January 25th stating I had not received the check. On January 26th, I received an email that the check had been processed and sent. I would be receiving the check within 2 weeks. I still have not received my check.

Several times I have attempted to contact Synovate this week -I've received emails to contact them using my current email address.(?) However, I still continud to receive surveys at that email address and their replies.

Two days ago, I logged on to Synovate changed my email address and again requested the status of my check. I received an email confirming the change but no response regarding the status of my check.

I would appreciate if you could help find the status of my check. Panelist received payment cheque. This case has been successfully resolved and has been closed.

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I took a combination phone/computer survey for Synovate, in November, 2007. In December, I received a postcard saying to click a link to verify completion, and my $** check would be mailed to me within 7-10 days. I've called Synovate, and spoken with customer service as recently as January 16,2008, and was told that a check was cut for me by ** at the company. However, there hasn't been a check received. Even though mail service can sometimes be "slow", I don't think it's THAT SLOW! Panelist successfully recieved promised incentive. This case has been successfully resolved and has been closed.

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On November 4, 2007 I cashed out 25,000 points for a $25 check. It is now 7 weeks later and my check still is listed as "pending". I have emailed them several times to ask when my check will be mailed out and I get no response. Panelist has received their reward. This case has been successfully resolved and closed.

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My name is ***. The info in "my rewards" says that a check for the redemption of my *** points was processed 10/26/2007 and subsequently mailed. I've never received a check from Synovate. Now, "my rewards" says that a second check for another *** points is pending since 11/15/2007. Per the instructions on the Synovate site, I've sent several emails, regarding these checks, to *** to which I've not received any response at all. Panelist successfully received payment in full. This case has been fully resolved and closed.

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This is the correspondence. I have not moved or changed my email address. They were responding now they stopped


I am going to keep writing until I get my five dollars credited to my account. Its not that its alot but its the principle of the matter. Can you please credit me the points or reissue the check. See below thread for progress

**thread omitted by SurveyPolice for privacy purposes

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Synovate has become Global Opinion Panels, so I'm not sure which entity to "officially" complain about. However, my contact person has been xxx, hence I chose Synovate from your pull-down menu. I've been having some SERIOUS technical problems with Synovate/Global Opinion Panels, and wrote to xxx on June 19 and again on June 29. I NEVER got an answer. But that's not all I did...

I also tried calling the 206-236-5971 phone number listed on the Survey Police profile page for Synovate, but it just rings and rings with NO answer and no voicemail. I'm very frustrated with them! I hope you don't mind, but I'm pasting a copy, below, of the most recent email I sent to xxx, in which I explained my technical troubles and asked for help. This email should give you ALL the info you need, but please feel free to contact me if you need anything else. :) Thanks so much! And now, please scroll down...

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