Testspin

23632 Calabasas Road
Suite 203
Calabasas, CA   91302
United States
tel: 818.793.1000
info@testspin.com
Click here to visit their website
Testspin is an online survey panel and market research company with currently over 11 million members. Members are asked to participate in online surveys and focus groups that test websites, products, music, and videos. Members earn TestSpin Dollars for each completed survey and focus group. TestSpin Dollars are redeemable for Amazon gift certificates.

Verified by SurveyPolice Ranked 9 times in the last 365 days. Rate_this_company User_reviews

Overall Company Rating:
37.7%
Survey Company:
Overall experience with this Survey Company: 37.8%
Would you recommend this company to friends and family? 11.1% said yes
Registration:
How would you rate the ease of registering with this company? 75.6%
Have you signed up to take surveys with this company? 100.0% said yes
Did you receive an email confirming your intention to take surveys? 88.9% said yes
Were you misled in any way when signing up? 22.2% said yes
Website:
How would you rate the overall look and feel of their website? 55.6%
Rate the ease of finding Company information: 53.3%
Customer Service:
What is your overall rating of Customer Support provided? 51.4%
Rate the quality of Customer Support responses to your questions: 48.6%
Rate the timeliness of Customer Services responses to your questions: 57.1%
Incentives:
Rate the quality/amount of incentives paid per survey: 46.7%
Rate the time it takes to receive your incentive: 28.9%
Have you always received the incentives you had earned? 44.4% said yes
Survey Experience:
How many surveys do you receive in an average month? 18
Is taking their surveys an easy and enjoyable experience? 11.1% said yes
Rate the quality of surveys you receive: 40.0%
Rate in general how well this company's surveys work: 35.6%
General:
Do you think the survey results are used for legitimate market research purposes? 77.8% said yes
Do you feel that your personal details are kept private with the company? 66.7% said yes
Rate how you feel your opinions matter to this company: 42.2%

User Reviews

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Ripoff
by Brian, Sep 25 '09

I haven't been using them for quite awhile, but, I wanted to tell why. A couple years ago, I got a lot of surveys I qualified for and made $175 or so. But, I started noticing that "occasionally" I wasn't getting credit for completed surveys. So, I started tracking, and, discovered that they owed me over $35 in surveys I had completed without receiving credit for them (just from when I started tracking). I received basically a "too bad" response from Customer (dis)Service, so, needless to say, I'm done with this company.

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WT? Use to be a good company...
by Lynn, Aug 04 '09

I can just about remember when TestSpin use to payout like the site says, but not anymore. Although I receive invite after invite, I have only earned $2.00 in nearly 3-years.

Every so often I contact support again there is an issue; the responses are never consistent, the problem what ever it may be never resolved.

I hate to give up on something that was good, but this in unexplainable and inexcusable. My time is too valuable to give for nothing.

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love this site
by susan, Jul 28 '09

Love this site, why yes you dont qualify more than you qualify they send you numerous surveys to make up for it for it better odds. I've cashed out several times. They do seem to be looking for more IT related people than not though by what I've qualified for.

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Not too good!
by jim, Jun 24 '09

Been a member for sometime and hardly get a survey that you qualify for.
The do use Paypal though which is a good thing for withdrawal. Havn't had the chance to use it. Only $1.00 in account after several months of being a member.
They use alot of Greenfield surveys.
Not worth the bother to be a member. Would tke years to cash out at this rate. Stay away, spend your time somewhere else.

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Never Qualify
by RON, Jun 02 '09

This site is a Big waste of time..I have earned about 60.00 in Two years Have 8.00 in there now if i can ever qualify for enough surveys to get 2.00 I Am unsubscribing from this Place.is a joke..Probably take another year to ever qualify to get 2.00.

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Testspin is Cheap
by Kevin, Jun 01 '09

If you have $10 in your account and are able to redeem via PayPal, Testspin will not pay you $10, but they will only pay you $8.20. This means that for every $10 you earn, they rip you off with $1.80 if you choose to be paid via PayPal. That's cheap

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Many other better sites out there
by Sean, May 03 '09

I've been a member for almost 2 years and have only made ab out $45-$50, most of it within the last few months for some reason. I get about 3 or 4 invites a day, maybe 20 in a week. Probably only qualify for 1 out of every 50 or so.

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ok
by Kendy, Mar 15 '09

When you actually qualify for a survey, you get paid decently, and they do pay.

I do believe i had some surveys not credited, but im not sure.

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Criminal?
by Robert, Mar 07 '09

I manage to qualify for several a week. Then I write down the survey number and amount I was SUPPOSED to be paid. I wait the 4 weeks, never get paid for any of them, then wait another 4. Once they are about 8 weeks behind I provide them a list of surveys I have not been paid for, generally 19 out of 20, then wait. I resend and then I get a response. Survey 1234 is not closed, clients lost our data for surveys 1235 and 1236, your data for survey 1237 was invalid, client never paid so we cant pay you...the excuses go on and on. They pay me for a few surveys to throw me a bone and hope I move on. You should move on also, you don't need this.

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No qualify..no money!
by Celeste, Feb 09 '09

I just checked in to check out testspin. I agree in is in a tailspin. I will now join the ever increasing ranks of the Unsubscribed! Thanks for the pointers.

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A Big Waste of My Time
by Linda, Jan 10 '09

This site has no consideration for its members. It doesn't pre-screen you. It just keeps sending you invitations, and when you're almost through with the survey they tell you that you don't qualify. In addition, their compensation doesn't nearly meet the time spent on any of their surveys.

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In my top five
by Ryan, Oct 30 '08

$314 in three years leaves little to complain about. I get 4-6 survey invites a day and qualify for about 15%. I do have to frequently contact them about uncredited surveys but, they have never failed to give me credit when I request they investigate.

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DON'T WASTE YOUR TIME
by Ian, Oct 12 '08

I've wasted hours trying to qualify for maybe 100 surveys on this site and so far have qualified for NONE!

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Please Unsubscribe To This Panel!
by Laura, Oct 09 '08

They have gone downhill so fast it is scarey. Most never qualify or are disqualified after 5 minutes or MORE of answering questions. I've contacted Customer Service over 5 times in the last 6 months and NEVER received a reply! NOT ONCE! The incentives are not worth it - $1.00 or $2.00 for 40 minutes of your time? Please send them an email explaining how horrible their reputation has become and UNSUBSCRIBE!

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dont qualify
by marsha, Oct 06 '08

every time i attempt to take a testspin survey i never qualify i think i just might unsubscribe by reading everyone elses reviews.

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Not For All The Tea In China
by Marzetta, Sep 29 '08

Absolutely NOT!!!!

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one of the worst
by Lakisha, Sep 11 '08

This company has really gone down. I've been a member for over 2 years and have cashed out only twice. They always ALWAYS send me invites, but if you have my profile, why do you keep sending surveys that you already know I won't qualify for? I think I'm gonna unsubscribe.

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This survey company is terrible!!!
by Lisa, May 13 '08

I get more surveys from this company than from any other survey company. However, I get an error message for 95% of the surveys they send me (eg. "We're sorry. This survey is only for people in a different country!") I've contacted them many times and get the same automated response but the problem is never fixed. I also have never seen another survey company besides this one that will send me a survey and ten minutes into it (after I've answered all the questions) tell me that I don't qualify for it. Stay away from this company!!!

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Whose fault is it then?
by kelli, May 04 '08

I get about 6 or so surveys a day from them. Out of the 42 or so surveys a week, one of them may actually be legit, as in- no error message, or survey already closed even though I just sent it to you 6 seconds ago. Oh, don't worry, that one, you won't qualify for it. It is exhausting opening their e-mails. I contacted customer service and was told it was not their fault. Well, whose fault is it exactly then, the tooth fairy'?

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Never
by Linda, Apr 22 '08

I've been with Testspin for a number of years and have yet to get a page that says I've finished. I never qualify even after I know the survey is finished. I emailed them once about 1 I knew was completed and they said yes this survey had troubles and I would be compensated. That was last year and I haven't. Don't waste your time. They're collecting their information and not paying off.

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I dont like this survey company
by Jessica, Apr 16 '08

I use to have no problems with Test spin. I was a member for about a year before i really started not liking them. I waste 20 minutes in a survey to be disqualified, and the ones i do qualify for they have not paid me for and i try to contact them and they told me they dont have record of the surveys i do. I would not recommend this survey place.

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More than a bit shady
by Sherry, Mar 04 '08

I receive 2-3 survey invites per day from this company. I have yet to "qualify" for one. I think it's a joke because they disqualify you after you have spent quite a bit of time answering their questions. The other legitimate survey companies disqualify you after maybe 5-6 questions. I feel like Testspin is getting most or all of the info they need and then slamming you with disqualification so they don't have to pay out. STAY AWAY!!!

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Worth it, But hard to qualify
by Joseph, Feb 05 '08

Testspin has alot of Greenfield surveys. Which makes it hard to qualify. Plus they're so strict on what panelists they want. I may qualify for about 5 or so surveys a month. Even though I get about 100+ a month. I've cashed out about 13 times so far over the past year and a half. It's great to add those Amazon certificates with other ones from Valued Opinions, Clearvoice, etc. Try completing the higher paid Testspins for maximum payout. Sometimes, if you complete a low paying survey they increase the pay for it dramatically. Payments can pend for months, and you may not even recieve them. I give them a 50/50 reliability for payment. I think they have some survey companies who don't like to payout. ie... Greenfield is one of the partnered sites.

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Waste Of Time
by Jim, Jan 10 '08

Ya I have been on this site for about 2 years and I have not received any monies or points and every invite they send is basically the same. They ask 15 questions and then say you don't qualify. I think this site is kind of shady and is just trying to get info without paying there panelists. Waste of time 2 me..

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Ok at best
by Jon, Dec 13 '07

They send me a few survey invitations a day but rarely do I qualify for them. I have made $11 in about 6 months or more. The surveys are usually for only a dollar or two and take around 15-20 minutes. Not great, I wouldn't really recommend Testspin.

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Will I ever get past $1?
by Cyd, Nov 26 '07

I have been getting invitations to surveys and not qualifying so many times now I'm close to unsubscribing because I'm spending too much time just answering their emails.

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Very Frustrating
by Judy, Oct 14 '07

Too many times I have gone through 10-15 pages of actual questions only to be told that "I don't qualify". It's like they get the info for the survey, then kick me out. I have been able to complete a few, but the $600 they advertise would take decades at this rate.

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A good organization
by Bruce, Oct 05 '07

Very satisfied - the cash payments help also.

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