21 River Road, Wilton, Connecticut  06897 United States
Tel: 1 (972) 732 7323  Contact: http://us.toluna.com/contactus
Operated by: Toluna Group

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Overall User Rating

247 user reviews
Rewards Offered
Green checkboxCash paid via PayPal
Green checkboxMerchandise
Green checkboxStarbucks gift cards
Green checkboxDonations to charity
Green checkboxiTunes gift cards
Green checkboxRestaurant gift cards
Green checkboxSweepstakes entries
Green checkboxTango gift cards
Green checkboxWal-mart gift cards
Green checkboxAmazon gift cards
Green checkboxRetail e-vouchers
Member Opportunities
Green checkboxOnline surveys
Green checkboxProduct testing
Green checkboxMobile surveys
Green checkboxWebcam surveys
Green checkboxDaily surveys
Redemption Info
Minimum of $5 worth of points required in account in order to request payment and rewards

Toluna General Information


Rewards for Surveys
Toluna offers an extensive rewards catalogue.

Gift certificates and PayPal payments - Toluna offers a substantial selection of gift certificates to retailers including Amazon, Starbucks, Wal-Mart, iTunes, Tango, Best Buy, Target, and more. Gift certificate values start at 30,000 points, or $10. PayPal payments start at 90,000 points ($30). These amounts are stated for Toluna USA, and may vary slightly by region.

Toluna Gifties - The Gifties program is essentially an instant win game where a small number of points can be exchanged for a chance to win a prize. Each Giftie represents an actual item that can become real if you are a winner. Winners are chosen at random, and bidding on Gifties does not guarantee winning them.

Sweepstakes - Toluna offers monthly draws for thousands of dollars in cash and items such as electronics whose entries can be redeemed for a relatively small number of points. Note that sweepstakes draws are not available in all regions.

Rewards Process
Toluna states on their website that it can take up to 8 weeks for delivery of rewards after they've been requested. However, many members seem to receive virtual gift cards and PayPal payments within a few days of request.

Number of Points Per Survey
The number of points will vary per survey and is based on things like the length and complexity of the survey. That said, successful survey completions can award anywhere from 15 - 20,000 points each.

New Member Bonus
New members to the Toluna community will automatically have 500 points deposited into their accounts.

Product Testing Opportunities
Toluna offers its members the opportunity to test products from home. Members can apply to test the products they find the most interesting. Product tests can be for things such as makeup, toothbrushes, deodorant, and more. Users participating in product tests can keep the product and are asked to provide their feedback using it.

Additional Ways to Earn Points
Besides participating in online surveys, members of Toluna can earn additional points by participating in sponsored mini-polls (typically a yes/no question for 15 points), filling out profile surveys (worth 100 points each) and by referring friends (500 points per referral).

Wednesday, May 13, 2015 by Kate

Its a very good survey panel but unfortunately, there is a login problem to that site and there is no response from that helpdesk. I'm keenly awaiting for more work for this good survey site.

"Selfish Arrogant Far from honest POINTS EXPIRE"
Monday, May 11, 2015 by Leo

Toluna UK (& probably everywhere else) is managed by mean selfish people who have a complete disregard for panelists time.
Not only they often have long and unfair screening, where it really seems they still collecting info before disqualifying you, but also be CAREFUL: Toluna points expire and I quote:

"Points credited to your account will remain valid for 16 months. ... Your points will not expire all at once, instead points will expire 16 months after you originally earned them ...".
Read their FAQ, at the heading: Points & Reward.

But in their Terms they simply say "When you have earned at least 60,000 points you may redeem your points for rewards, such as vouchers for great shops and brands..."

Well, their catalogue has plenty of easily (but often useless) redeemable gifts, eg.Toluna keychain 10000 points (they should send it for free!!), so if you keep a very good log you should not lose your hard earned points...
However, by the time you've earned enough points for a decent reward your points may have already expired, eg. 80000 £10 Flexicode, 55000 M&S £10 voucher, 185000 £35 Paypal... and if you do not qualify very often... you give your time for free to them, as it has been in my experience.

Their statement about "There is no limit to how many points you accumulate through Toluna surveys, polls etc" is pure fantasy together to 'how well their surveys are rewarded', and must say not well.

Points expires for active users?? A good way to avoid paying. Purely dishonest.

"Mixed Feelings"
Sunday, May 03, 2015 by Jenna

I've been a member of Toluna since before 2006 - not entirely sure on how long, I just remember that a significant life change happened in that year and I spent a lot of time on that website.

It's more than just a survey site but after some changes made a couple years ago that's all I think of it as now. They have opinion topics and polls, but they got rid of the points you can earn by posting your opinions and gaining responses on things, so that side of it really put me off for a while - I 'quit' for about a year, until I re-evaluated my survey sites and decided to keep them.

I get between 1 and 10 survey invitations sent per day - they only rate 3.5 with me because out of these 1-10 I'm lucky to qualify for even 1! And then it takes 6-8 weeks to receive your payout, and at least once a month I'm emailing to complain something hasn't been registered even though I spent ages on it. One thing that really riled me up with them was I completed a survey worth 100,000 points (halfway to my chosen PayPal redemption option) which involved installing something on my PC and completing the survey. I kept screenshots of everything, every page, every download, every change made, just in case there was a virus or something as I didn't trust it. Even with all of that they still said I never qualified!! So I basically just do whichever surveys I feel like doing now, under a certain time frame as there are so many sent - another negative, it never lasts as long as they say, and the one thing that really gets to me is their invite states 15 minutes then the first page of the survey will state something completely different, a nightmare!

Definitely worth joining if you want to be part of a community as well as completing surveys, but don't expect quick rewards and cashout - 6-8 weeks minimum for your points to be credited, you need at least 85,000 for something worthwhile that takes a further 6-8 weeks to receive, and they change their totals and necessary requirements quite often.

"Super SLOW Payout"
Tuesday, April 21, 2015 by Joyce

Toluna's up to their old tricks again and it's the same old Greenfield Online slower than molasses in January payout issue. I'm seeing more fluff and less substantial research going on here and it's really pretty sad. The social network seems to take precedence over legitimate research.

"Take the good with the bad"
Wednesday, April 01, 2015 by alexandria

fun site and you get surveys every so often. point values are higher but sometimes your points dont go in right away. need a lot of points for rewards ! but the surveys are not toooo boring

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Special Note: On May 16, 2015, our terms of service and privacy policies were updated.

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