Valued Opinions Resolved Complaints
(only complaints screened for sensitive information are shown)
I redeemed $** for a **'s Gift card on 12/28/2007. I still have not received the gift card. I also redeemed $** for an ** gift card which was awarded on the spot. I have written to VO at least 3 times inquiring about the **'s gift card and have never received a response. I have even suggested that they could change the **`s card for another ** card, but never a response. I feel like 11+ weeks is long enough since their promise to deliver is 8-10 weeks. HELP...I feel like they are holding my award hostage.
Resolution Outcome
Panelist was successfully able to negotiate changing reward for a more readily available reward. This case has been successfully resolved and has been closed.
On January 18 I cashed in my credits of $** for a $** **'s gift card. The waiting period to recieve the reward is 28 days. I should have recieved my reward around mid February. It is already mid March and still haven't recieved anything. I tried to email the company and had no luck getting any response back from them. I emailed several times and no one has responded. The only time they did respond was when I sent a email a couple of days before the 28 day waiting period. ** the panel manager sent me an email stating to wait a couple more days and if I had not recieved my reward to recontact then. I waited and recontacted them about 4 times now in the past month. There was never a response. I did recieve another survey to fill out on March 6. So I know the company is still doing business. I invested time into these surveys and not even getting a response back is upsetting. I still have $** left over in credits also. I haven't received any surveys from them since March 6, so I'm not sure if it's because they don't want to contact me regarding my reward.
Resolution Outcome
Panelist was sent a replacement gift card. This case has been successfully resolved and has been closed.