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Zoom Panel

264 Riverside Ave, Westport, CT  06880 United States
Tel:   Contact: http://surveymonkey.force.com/kbzoompanel/SubmitCase_ZoomPanel
Operated by: CriticalMix

Overall User Rating

113 user reviews
Rewards Offered
Green checkboxAmazon gift cards
Member Opportunities
Green checkboxMobile surveys
Green checkboxOnline surveys
Green checkboxProduct testing
Green checkboxOnline focus groups
Redemption Info
2500 points ($25) minimum account balance required to request Amazon gift code

Zoom Panel General Information

As of September 2013, Zoom Panel is no longer operated by SurveyMonkey and instead, by CriticalMix. Reviews preceding this date may no longer be accurate.

Zoom Panel is an online survey panel community operated by SurveyMonkey. ZoomPanel members are contacted to participate in research methods including online surveys, product testing, mobile surveys, virtual shopping, and virtual magazine reviews. Members of ZoomPanel receive ZoomPoints, cash sweepstakes entries and instant win prize opportunities in exchange for their survey participation.

Most surveys tend to award between 30-160 points (depending on the length). Get disqualified for a survey and still earn 5 points. Receive 50 ZoomPoints when you first join the panel.

"They used to be great..."
Thursday, April 09, 2015 by Roberta

They used to be worth my time but now you get very few survey invites and their point system takes forever to be able to get anything worth while. They revamped the rewards and now it is just an Amazon gift card.Takes 2500 points to get that !


"AWFUL SERVICE"
Thursday, March 12, 2015 by moi

Rewards are hardly ever available, and when they are there's no information about how to redeem codes. Email queries are just ignored.

@ Kimberly. I too have a Mastercard code & have no idea what I'm supposed to do with it! It would be helpful if they could say which company provides the virtual Mastercard so we know where to go & redeem the code!!


"Atrocious service"
Wednesday, March 11, 2015 by Kimberly

Took about 7 years to reach the payment threshold. There are 'no rewards currently available'. I e-mailed to query this, and said I wanted my money. They very quickly responded, saying they could pay it into my paypal account, and what my paypal account details were. I replied, and again very quickly, was told it would be in my account within 24-48 hours. At this point, a bit annoyed, why would it take so long?! Anyway, it's been about 5 days now, and I'm still waiting, and have e-mailed them a further 3 times.. and considering the speed with which they answered previously.. I still have had no reply. AVOID!!
*update* Have now been waiting 15 days, and all e-mails are being ignored.
*Update #2* Decided to contact CriticalMix who I discovered actually runs ZoomPanel, who were very helpful, and I received the money into my Paypal account promptly. They very kindly put 3000 points into my account as a gesture of goodwill, which I immediately purchased a £25 prepaid MasterCard with, before the option to redeem was taken away again (I have just checked and there are currently 'NO REWARDS AVAILABLE'). I now have a 'promo code'.. but no idea what I'm supposed to do with it, I don't know if they're sending me a gift card, or how it works.. and guess what.. e-mails going unanswered again!! Got to laugh.. most unprofessional survey company I have ever had dealt with!*


"Jerks"
Wednesday, March 04, 2015 by Joel

I redeemed by pointss for two $25.00 pre-paid VISA gift cards which I have yet to receive. My Email queries have gone unanswered. Nuff' said


"Still Waiting..."
Saturday, February 14, 2015 by Darleen

Hi, I joined Zoompanel like 10 years ago! If I am wrong, it is because I have been a member of so many survey companies for so long, it is hard to track. Anyways, I finally got enough points to cash out for two $25 gift cards. I believe I did this sometime in November of last year. I think they possibly had a wrong address because mine said I lived in Alberta, not British Columbia. I couldn't change it for some reason. Anyways, I contacted Zoompanel like three weeks ago & told them I haven't received my gift cards & told them my address. The lady told me it would be like two to three weeks. I waited...waited...Now it has been three weeks & I am getting frustrated! How do I get them to do via paypal? Let me know! Thanks! Or a phone number I can call?


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