Zoom Panel
MarketTools, Inc.; One Belvedere Pl.Mill Valley, CA 94941
United States
tel: (415) 462-2200
info@zoompanel.com
Click here to visit their website
View Active Complaints
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Overall Company Rating: 63.5%
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| Survey Company: | |
| Overall experience with this Survey Company: | 60.0% |
| Would you recommend this company to friends and family? | 50.0% said yes |
| Registration: | |
| How would you rate the ease of registering with this company? | 80.0% |
| Have you signed up to take surveys with this company? | 100.0% said yes |
| Did you receive an email confirming your intention to take surveys? | 95.0% said yes |
| Were you misled in any way when signing up? | 10.0% said yes |
| Website: | |
| How would you rate the overall look and feel of their website? | 70.0% |
| Rate the ease of finding Company information: | 65.0% |
| Customer Service: | |
| What is your overall rating of Customer Support provided? | 52.5% |
| Rate the quality of Customer Support responses to your questions: | 52.5% |
| Rate the timeliness of Customer Services responses to your questions: | 45.0% |
| Incentives: | |
| Rate the quality/amount of incentives paid per survey: | 54.0% |
| Rate the time it takes to receive your incentive: | 65.0% |
| Have you always received the incentives you had earned? | 75.0% said yes |
| Survey Experience: | |
| How many surveys do you receive in an average month? | 13 |
| Is taking their surveys an easy and enjoyable experience? | 80.0% said yes |
| Rate the quality of surveys you receive: | 69.0% |
| Rate in general how well this company's surveys work: | 66.0% |
| General: | |
| Do you think the survey results are used for legitimate market research purposes? | 85.0% said yes |
| Do you feel that your personal details are kept private with the company? | 80.0% said yes |
| Rate how you feel your opinions matter to this company: | 59.0% |
User Reviews
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Okay panel, but incentives are poor
by Stephanie, Aug 13 '10 I would only partially recommend this panel since they do send out a lot of surveys (at least in my case). Most of their incentives are junk, though, and I have yet to redeem my points, which have been sitting there for well over a year and a half. Supposedly they offer gift cards (including Amazon), but they are only available for select people. I've emailed them about this over four times questioning why this is the case, but have not gotten any response. I find that to be pretty rotten since everyone should have equal access to that, especially long-time members with lots of points. Pretty shoddy operation, if you ask me. |
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I Like This Panel
by Edward, Jun 15 '10 I get 5 or so invitations from them a week. The surveys always work well; I never have technical problems with them. No OTX or Greenfield stuff here.
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Ripoff
by Jillian, Jun 03 '10 Biggest ripoff ever. They keep you around to steal your opinions, and then cancel your account when you're close to being able to redeem one of their lame prizes. Then when you try to contact them they ignore you. They must have their own people on this site giving them high ratings . |
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Earnings Consistent, Customer Service Lacking
by Laura, May 24 '10 I have never had a problem redeeming points for prizes and have earned gift cards, toiletries, books, appliances, etc. over the 5 years I've been a participant. I get a lot of surveys and points grow quickly. My only complaint is their Customer Service is terrible, but if you are persistant with your complaints, you eventually get things resolved. This is one of the better survey companies I work for. |
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Unsolicited Emails from ZoomPanel
by rowen, May 16 '10 I had an unsolicited Email from these people I have listed them as spam and have contacted my web provider in the view if I get another one from these morons I will have their ISP blocked on the Yandex system in the Russian Federation as I see them as spammers and nothing else. I have never contacted them and never want to, be WARNED as they blanket email website or PHISING is what I would call it. Un-welcom and un-wanted. |
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Not very good incentives
by elizabeth, Apr 28 '10 Ive been a member of this panels for a few years now, and havent done much with my points as the prizes are so awful.
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5 points? seriously here.
by t, Mar 20 '10 Okay, I joined this site and didn't listen to the reviews here(the bad ones). Once I joined and saw what the rewards where I laughed so hard. wow! But I gave them a chance and took one survey and got 5 points out of it. Seriously? You got to be kidding me people. STOP DOING LOW SURVEYS AND MAKE THE SURVEY COMPANY START PAYING US WHAT IS WORTH OUR TIME!!!!!! |
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Web site broken
by Martin, Mar 05 '10 I have the same problem as previously reported - I can log in (on the .net site, not the other one). If I attempt to view my points I get the "invalidtoken" or "Content Encoding Error", so I have been effectively filling in surveys for NO REWARD. Avoid until they fix this. |
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This is a wonderful company.
by Juli, Feb 23 '10 Zoom Panel has been great for me. I receive surveys daily, I like their website, and I received my reward within days. They also have a huge assortment of rewards...like a Sears catalog's worth. I am happy when I have an email from them in my inbox. |
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Great Customer Service
by Justin, Feb 21 '10 I really like Zoom Panel because of their outstanding customer service and because of how quick they send out your prize when you redeem. It does take a while to build up points but most of their surveys are quick and easy and their are a lot of product tests that I have tested for them.
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bad customer service
by Rhianna, Feb 20 '10 I never received a survey so I went to the homepage and all it says "unfortunately we do not have any surveys for you" which is fine, but I couldnt even access My Account, anything I clicked except Help sent me to the same page with invalidtoken in the url. so I sent a complaint about the error and the zilch surveys, the response was basically "we can not guarantee surveys" so I sent another complaint and a screenshot of the page I see when I try to do anything on the site, this person was more helpful but no help at all technically since they didnt fix the problem but atleast they attempted to (I guess) needless to say I still never got to navigate the site (not even to see the "rewards" I was missing out on) nor did I ever get one survey, so I opted out (the hard way since I couldnt go to My Account)... from the looks of the reviews its not worth giving a second shot. |
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10 Cents per survey
by Dan, Feb 17 '10 Looking at the rewards section and the amount they pay for a survey I had just completed elsewhere, I'm rather certain(I doubt it was shorter on ZoomPanel) that ten cents is the average.
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Low incentives!
by Brandon, Feb 07 '10 Kinda hard to collect up enough points to get anything of value. Why don't survey sites just pay cash rather than always dealing in points. I think it would be easier for everyone. The rewards on this site need improvement! |
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If you want cash forget it
by Steven, Jan 31 '10 I generally like Zoompanel. I get invites on a regular basis and qualify enough to keep me interested. They give points with every survey attempted, but their big weakness is that you can redeem points for prizes only and not for cash. I have used them to get Puretracks downloads so iI don't mind this too much. |
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Not bad...but a long process for rewards
by Katie, Jan 05 '10 After being with this company for atleast 3yrs, I'd say it was - not bad sofar.
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REWARDS COULD BE BETTER
by Andrea M, Oct 26 '09 THIS COMPANY NEEDS TO REVAMP THIS SITE. OR THEY WILL LOSE CUSTOMERS. ALSO THIS SIDE NEEDS TO ADD MORE PRIZES AND BETTER POINT VALUES. |
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.....So not worth it!
by kelli, Oct 19 '09 Don't bother with this one unless you just like to waste your time. Their surveys are extremely long & extremely boring. You have to complete like eleventy million(alot!)surveys just to earn 1000 points to qualify to get a low-level-1000-point reward.....So not worth it! It's like- "Gee, I just took 30 surveys for you...can I have my fifty cents that you owe me now?" |
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Great survey experience
by Kaylen, Oct 07 '09 Of all the survey sites I belong to, Zoom Panel is one of the best. I have cashed out my points several times and ordered free merchandise from their HUGE catalog of items. I would definitely recommend them! |
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dropped them like a virus...
by Robert, Sep 06 '09 If you value your time at about $1 for 60-80 hours of work, like numerous posters below seem to, then this site is for you. Terrible value for all the time you spend. Use your points to buy dollar store items. |
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I Think They're Great
by Stephanie, Aug 30 '09 I was amazed to see so many bad reviews. I've never had a problem with zoompanel and they're customer service has been excellent. I redeemed my pts for a movie and even though I got the right movie; it wasn't described as being only in Spanish. I wrote them right away and at 1st they said there was nothing they could do, but they gave me the addy to their rewards ppl (diff addy than the one they post). I contacted the rewards panel and they wrote me immediately, apologized, and gave me all my pts back to order something else. I've since redeemed 2 other movies and they arrived within a week. They've been great for me... great customer service, loads of surveys and dont waste my time sending me surveys that aren't relevant to me. Yeah the points could be more per survey, but all things considered, I think they're great! |
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No Costumer Service.
by Ernest, Aug 08 '09 Site has no Customer Service at all. I tried to send in a complain 4 times now and no response. |
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Terrible
by Mark, Aug 04 '09 Zoompanel is one of the worst survey sites out. I joined in June08 by december of 08 I had cashed in over 12000 points, not great prizes but still 12000 worth. From Dec08 till July09 I only earned 7500 points. The payouts for completed surveys dropped from 150-300 to 50-75 per survey. I never saw a larger payout. But the gift incentives were still HIGH. You are better off searching for a legitimate site that will pay. |
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AVOID LIKE THE PLAGUE
by Jim, Jul 01 '09 Unless you like doing surveys for nothing after thinking you was gonna get paid.
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AVOID this survey company !
by Jean-Pierre, Jun 28 '09 I have been a member since 2006 - They do not pay in cash but by different folios in the 1000, 2000 and 3000 points range - I must say the quality of their prizes is very bad. It took me 3 years to accumulate 3000 points, and finally decided to redeem a Mariott $50 gift card - Since April of 2009 - We are now almost July 2009 and to this day have never received my promised incentive - despite their claim it was mailed on May and that all my info was up to date and correct. Their customer service has proven to be rude, very unresponsive and of bad faith, lack of care and not wanting to resolve my issue other than excuses and stalling, claiming the package has not returned to sender and that they need an alternate address which I do not have. Avoid at all cost.
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CANNOT GET TO MY POINTS
by CHERYL, Jun 21 '09 I can never get into their website, and it doesnt matter how many different computers i have tried with ,alls i get is the web page cannot be displayed. I do their surveys all the time, i have wrote the company an ervything else i could think of.Does any one else have a problem getting into their website? |
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Don't Waste Your Time
by Melanie, May 15 '09 Pros: I've never had an issue with not receiving my points for a completed survey.
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Prizes only-but they're honest
by jay, Apr 20 '09 I really don't like that Zoompanel doesn't offer cash rewards, just prizes and gift certificates. However, I only use my Zoompoints to buy X-mas gifts @ the end of the year. As for the surveys themselves-they're pretty lengthy & usu only get 50 pts per. Which is pretty stingy. But I usu save my points and have redeemed them 4 some cool things, like: Black n Decker vac, set of cookware, about 10 gift cards ($5 each) and a digital camera (which was really crappy). I'd recommend, but just as a way to get gifts for fam/friends for free & pass time-not to get rich or enriched. |
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Incentives are not worth it
by Kevin, Apr 07 '09 Zoompanel points per surveys are usuall 50 points. The mininum amount of points to redeem is 1000 points. So you have to complete about 20 surveys in order to redeem points at 1000 point level. The prizes at the 1000 point level are terrible and are not worth it. When you have time, visit Zoompanel's reward section and click on the points levels. It is not worth the time on any points level. If you have to complete 20 surveys to reach 1000 points, just imagine how many surveys you have to complete to reach 10,000 points (approximately 200 surveys). Then go look at the prize levels and ask yourself, is it worth it? It's not to me. About 1 1/2 years ago, they offered better prizes at the 1000 points level. I've redeemed twice over a year ago, and both products were broken within two weeks of receiving them. Poor products with poor quality. Zoompanel is just not worth it in my opinion. |
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yes to zoom panel
by Sylvia, Apr 03 '09 i really like zoom panel there good it works great i have no problems i get emails for atleast 4-5 a week not bad at all it dose take a while to build ponits up yes but so dose every where else i havent got get eoungh points to get any thing yet but with in about 3- weeks of being a member i had got like 100 points and now iam at like 780 give or take and few but yeah it's better than nothing and even if you dont quailf for the survey u get like 5 ponits it take awhile to build up but what dosent i would say yes to any one who would ask about trying zoom panel
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SO not worth it!
by Jennie, Mar 21 '09 I get about 1 survey...every 3rd month. I get paid in points which are redeemable...if I want something from their, erm, shop.
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lost many points
by Paul, Mar 19 '09 when I was a member, at one pont I couldn't log in. Sent them an email and took a while to correct. Then it happened again and they gave me a new account and I lost all my accumulated points. Waste of time, I'd rather spend time having my gall bladder removed :( |
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1 hour survey for 50 cents
by Kendy, Mar 15 '09 I took a 120+ question survey for 50 cents. I never took another survey since. |
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Not bad
by Anthony, Mar 14 '09 I've been a member for about a year.I've gotten a few things.Not bad much better than e-rewards. |
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A good survey company turning bad.
by Gladys, Dec 30 '08 I am a member for almost two years. At first I redeemed one incentive when finally reach 10,000 points. They sent my incentive as it was promised. But know I am unable to log in since three months ago. I called them but the telephone is disconnected. I e-mail them, they never answer back. I just wish to redeemed my points( I have more than 800 points, I am unable to see know the amount that I accumulated already. It is a big disappointment, I used to trust them. No anymore. They should advise that they are no longer in the position to give incentives before they log us out. I do not understand. Because they recently asked me if I want to test a dish soap. I agree and they sent the products and I still receiving points for my surveys. Please, put the good name of your company back to the top! |
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EASY SURVEY LAYOUTS
by JAMIE, Nov 18 '08 YOU CAN RACK UP YOUR POINTS PRETTY FAST. THEY HAVE DIFFERENT REDEMPTION LEVELS AND MOST OF THE HIGHER LEVELS SEEM A LITTLE UNREALISTIC BUT THE LOWER LEVELS STILL HAVE PRETTY GOOD PRIZES. |
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Customer Service was Outstanding
by Lori, Nov 09 '08 I just felt like I had to post about a recent interaction I had with their customer service. I had reached payout level and redeemed points for a book. I received a package from them promptly, and the correct book was listed on the invoice slip inside, but the book I received was not what I had ordered.
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Goodies
by Angelica, Oct 20 '08 Zoom Panel has been really good to me. I take surveys often, & almost never have problems with them. The points are okay as well, I just wish they were better organized & like most people, I wish they offered cash. But, the items are plentiful and I always find something I like. Highly recommended. |
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doing survey's for one year, can't even get anything worth while
by Donna, Sep 26 '08 I have been doing Zoom Panel for about ONE YEAR, I barely have the 1,000 points needed to get anything. Not that anything you could get is worth getting. There are no CASH, or online shopping Gift Cards, just the junk they have as (hmmmmm) incentives?? After my first "incentive", I will no longer do Zoom Panel. |
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i like ZoomPanel!
by Lakisha, Sep 11 '08 I don't have a problem accumulating points with them, and I've gotten some really cute books for my son from them, not to mention a couple items for myself. |
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ZoomPanel Surveys
by Patrick, Aug 27 '08 For one thing, I've found ZoomPanel's surveys to be a bit easier than other survey sites' surveys. The only complaint I have is their point incentive. For the most part I've received 5 points, but on occasion I'd get 1,000. At least it's better than that Spin To Win game they used to have - I never won anything from that. There was one time they didn't deliver a reward, but after a couple of e-mails to them, they finally replied back that it was out of stock, and my account was credited the points "spent" for the reward. |
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No
by Harley, Aug 26 '08 Receive surveys daily but not much reward |
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quickest reward
by betty, Aug 23 '08 i have been with zoom panel for about 6 months and recently did a interactive focus group for which i received a $30 reward.I picked a $15 Target card and $15 card for AMC movies. I received this in 3 days from the time I requested them!I was impressed. |
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Low incentives but...
by Elizabeth, Aug 21 '08 I do wish the point incentives were higher but it is nice that they at least offer you some points when you dont qualify for a survey.
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..
by Meaghan, Aug 19 '08 I do wish they gave out more points and had some different incentives. However, they do have some neat stuff and it's taken me less than a year to get almost 10,000 points. If you don't qualify you still get 5 points, which isn't much, but it helps too. The reason I like this place so much is because I don't qualify for a lot of surveys from other places and have a really hard time getting anything from them, but at least at zoompanel, I have received two rewards and all points from the surveys I have done. |
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zoom
by carole, Jul 04 '08 the rewards are hardly worth bothering with--tons of points required to be "rewarded" with junk from the $ store |
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awful rewards
by paula, Jun 24 '08 The rewards and incentives offered are getting worse all the time. If I can possibly find anything at all in the near future that I would want to own, I will cash out and cancel my membership. don't waste your time with this one. There are better ones. |
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Crap rewards or what?!?
by catherine, Jun 03 '08 Appalling rewards; worthless tat you get get down the £1 shop. |
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One Of The Best
by Sheryl, May 26 '08 I receive on average about 3-5 surveys per day, some I qualify for, some not, but I earn points quickly and have turned them in for various products or gift certificates. Been with this survey company for several years now and extremely happy, highly recommend to anyone :) |
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No problems
by cher, May 21 '08 I really like doing their surveys,but I do agree that the folios are rather high and it takes forever to build your points up. |
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Love it!
by Danielle, Apr 23 '08 I've always had plenty of surveys to do with Zoom Panel (about 5 per day) that award a decent amount of points for the time you are spending on the survey. Zoom Panel's incentives are a lot better than most of the other sites I am on, and I have never had a problem getting any of my rewards. |
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Pathetic point folios
by Keith, Mar 31 '08 Not worth touching with a bargepole |
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Different
by Joseph, Feb 05 '08 Zoom Panel pays in points. It takes about 20+ completed surveys to cash out. They offer a variety of merchandise for different levels of points. I've cashed out 4 times from 2 different Folios. Plus, I was invited to a realtime focus group that paid a $25 Amazon certificate. About 5 days later I got it via email. I even tested a product once. |
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they sell your info
by Sam, Dec 27 '07 After having problems recieving rewards from Zoom Panel I closed my acct from my Yahoo address & opened a new acct using my Verizon address which is legal since I only have 1 acct at a time. I used my Verzion address 4 Zoom Panel ONLY & within 2 weeks was bombarded with 100's of spam from companies i never heard of and I never gave this address 2 anybody but Zoom Panel. In their privacy policy they claim never 2 give our info 2 anyone its just 2 send us the right surveys for us to make rewards. WRONG WRONG WRONG |
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