{"id":3588,"date":"2019-04-10T12:23:16","date_gmt":"2019-04-10T19:23:16","guid":{"rendered":"https:\/\/www.surveypolice.com\/blog\/?p=3588"},"modified":"2022-11-17T12:42:54","modified_gmt":"2022-11-17T20:42:54","slug":"how-to-properly-close-your-survey-site-account","status":"publish","type":"post","link":"https:\/\/www.surveypolice.com\/blog\/how-to-properly-close-your-survey-site-account\/","title":{"rendered":"How to Properly Close Your Survey Site Account"},"content":{"rendered":"

Maybe you\u2019ve experienced joining an online surveys site, only to find out later that it wasn\u2019t quite what you expected. You decide to leave the panel by closing your account, but encounter a dead link, an error, or can\u2019t even find a way to delete yourself from the system. Now what?<\/p>\n

First, why this happens<\/h2>\n

Online survey websites have been around for more than decade now, and throughout the years, sites have come and gone, particularly<\/em> those that aren\u2019t actually run by legitimate market research companies<\/a>.<\/p>\n

There continue to be one-page websites out there that promise high-paying online surveys but who will instead, bombard you with spam and sell your information to marketers. Although there are literally hundred of legitimate survey panels out there, people new to survey taking may unknowingly get caught up in these scams, eager to get started without doing their research.<\/p>\n

Why it\u2019s so important to know what you\u2019re signing up for<\/h2>\n

\"real
\nThese types of survey scam<\/a> websites are very problematic, and removing yourself from their database can be difficult in itself; if your information has already been passed on to third parties, it may be nearly impossible to completely remove yourself from all lists, as your information keeps being resold.<\/p>\n

Although we\u2019ve written about this topic many times before<\/a>, we are regularly contacted by survey takers who get caught in this trap. The lesson? Always do your research first<\/span>, and know what you\u2019re signing up for before providing your personal information to a survey website.<\/p>\n

A (mostly) localized problem<\/h2>\n

Although there are users out there who have experienced this problem with legitimate survey sites, the vast majority of the time, this problem is specific to websites that are not run by credible sources. Before joining any survey panels, be sure to read reviews for survey sites<\/a>.<\/p>\n

Don’t just unsubscribe…cancel!<\/h2>\n

\"Time
\nWhen trying to remove yourself from any website, and to ensure you\u2019re properly closing your account, make sure to look for an option within your account that looks like a button or a link that says, ‘close your account’, ‘delete your account’, or ‘remove yourself from the system’.<\/p>\n

If you \u2018unsubscribe\u2019 from a panel, in some cases it may mean that you\u2019ve only unsubscribed from receiving their emails<\/strong>, and have not actually cancelled your account. This is especially true if you click the ‘unsubscribe’ button at the bottom of an e-mailed survey invitation. Clicking these ‘unsubscribe’ buttons are not typically enough to remove your user data from a panel.<\/p>\n

If you can\u2019t find any mention of a way to delete your account, contact the panel and notify them that you\u2019d like to close your account. If they don\u2019t respond, review their Terms of Service to see what their policy is regarding how the closing of accounts should be handled. If they\u2019re not handing things correctly, contact them again and remind them that they are in violation of their own Terms.<\/p>\n

Contact their parent company<\/h2>\n

If the panel isn\u2019t answering your customer service inquiries, contact the parent company<\/a> of the panel and notify them of your issue, preferably over telephone. Tell them that your contact attempts have not been responded to and that they are violating their own Terms of Service. Ask them to remove your information immediately.<\/p>\n

Tip: you can find out who the parent company of a survey panel is by finding their listing on SurveyPolice, and clicking on the ‘Operated by’ link near the top of the page.<\/div>\n

Report them<\/h2>\n

\"attention\"
\nIf the survey website or parent company is a member of a market research association<\/a> (this will typically be advertised in the form of logos appearing at the bottom of their website), contact the associations to let them know of your situation. Many of these organizations have codes of ethics that have strict guidelines on how user data should be handled.<\/p>\n

If they are a member of the Better Business Bureau<\/a> (BBB), ensure you file a complaint.<\/p>\n

If you\u2019re in the EU, the website may be violating GDPR; contact the European Data Protection Supervisor<\/a> and let them know that your data is being mishandled.<\/p>\n

Leave a review<\/h2>\n

\"personWhen a company is misbehaving, it\u2019s important to share your experience with others so that they don\u2019t fall victim to the same issues. Leave a review<\/a> on SurveyPolice for the survey website, or if it\u2019s not listed in the main directory, leave your comments on the surveys forum<\/a>; your feedback may make potential new applicants of the panel think twice before joining.<\/p>\n

Flag their emails<\/h2>\n

\"theIf you continue receiving emails from the panel, start marking their emails as Spam. Although this may appear benign, when you flag an email through your webmail provider, you are actually sending a message to the provider that warns them that you either didn\u2019t sign up for the email, can\u2019t unsubscribe successfully, or the e-mail is not what you were expecting.<\/p>\n

If enough users do this, the provider will experience a decrease in deliverability rates, as their emails will start going directly into user\u2019s spam folders.<\/p>\n

Final thoughts<\/h2>\n

It is absolutely imperative that you do not sign up with websites that disguise themselves as survey sites<\/a>, but who are only looking to sell your information. Thankfully, these are fairly easy to spot, and legitimate survey companies<\/a> are easy to find information on.<\/p>\n

Running into issues closing your account is extremely uncommon with legitimate research organizations, but if you do run into some unexpected issues, following the tips above should give you some recourse.<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Maybe you\u2019ve experienced joining an online surveys site, only to find out later that it wasn\u2019t quite what you expected. You decide to leave the panel by closing your account, but encounter a dead link, an error, or can\u2019t even find a way to delete yourself from the system. Now what? First, why this happens […]<\/p>\n","protected":false},"author":1,"featured_media":3591,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-3588","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-surveytips"],"yoast_head":"\nHow to Properly Close Your Survey Site Account - SurveyPolice Blog<\/title>\n<meta name=\"description\" content=\"If you've run into difficulty closing your survey site account, there are key things you can do to effectively get this resolved.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.surveypolice.com\/blog\/how-to-properly-close-your-survey-site-account\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Properly Close Your Survey Site Account\" \/>\n<meta property=\"og:description\" content=\"If you've run into difficulty closing your survey site account, there are key things you can do to effectively get this resolved.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.surveypolice.com\/blog\/how-to-properly-close-your-survey-site-account\/\" \/>\n<meta property=\"og:site_name\" content=\"SurveyPolice Blog\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SurveyPolice\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/SurveyPolice\" \/>\n<meta property=\"article:published_time\" content=\"2019-04-10T19:23:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-17T20:42:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.surveypolice.com\/blog\/wp-content\/uploads\/2019\/04\/get-me-out-1605906_1920.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1000\" \/>\n\t<meta property=\"og:image:height\" content=\"500\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"SurveyPolice\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@surveypolice\" \/>\n<meta name=\"twitter:site\" content=\"@surveypolice\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"SurveyPolice\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.surveypolice.com\/blog\/how-to-properly-close-your-survey-site-account\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.surveypolice.com\/blog\/how-to-properly-close-your-survey-site-account\/\"},\"author\":{\"name\":\"SurveyPolice\",\"@id\":\"https:\/\/www.surveypolice.com\/blog\/#\/schema\/person\/a78ba5ff0f94f02d69211a5deb5334cf\"},\"headline\":\"How to Properly Close Your Survey Site Account\",\"datePublished\":\"2019-04-10T19:23:16+00:00\",\"dateModified\":\"2022-11-17T20:42:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.surveypolice.com\/blog\/how-to-properly-close-your-survey-site-account\/\"},\"wordCount\":959,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.surveypolice.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.surveypolice.com\/blog\/how-to-properly-close-your-survey-site-account\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.surveypolice.com\/blog\/wp-content\/uploads\/2019\/04\/get-me-out-1605906_1920.jpg\",\"articleSection\":[\"Online Survey Tips\"],\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/www.surveypolice.com\/blog\/how-to-properly-close-your-survey-site-account\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.surveypolice.com\/blog\/how-to-properly-close-your-survey-site-account\/\",\"url\":\"https:\/\/www.surveypolice.com\/blog\/how-to-properly-close-your-survey-site-account\/\",\"name\":\"How to Properly Close Your Survey Site Account - 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