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FocusGroup.com

The Wanamaker Building, 100 Penn Square East, Suite 1200 Philadelphia, PA  19107
Tel: 800-220-3730  Contact: http://www.focusgroup.com/Contact.aspx
Operated by: Focus Pointe Global

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Overall User Rating

17 user reviews
Rewards Offered
Green checkboxAmazon gift cards
Green checkboxCash paid via check
Green checkboxVISA prepaid cards
Green checkboxSweepstakes entries
Member Opportunities
Green checkboxIn-person focus groups
Green checkboxOnline focus groups
Green checkboxOnline surveys
Green checkboxProduct testing
Green checkboxWebcam surveys
Green checkboxTelephone surveys
Green checkboxMystery shopping
Green checkboxRefer-a-friend program
Redemption Info
100 points = $1. Redeem with 2000 points ($20) in your account or after 3 months, even if a $20 balance has not been accumulated.

FocusGroup.com General Information

Focus Pointe Global
Focus Pointe Global's website is for focus groups, paid interviews where as for online surveys it is called "focusgroup.com". At both websites, get paid to share your opinions. Participate in testing new products, tasting new snacks and beverages, watching new TV shows, taking online surveys, and much more! Join today to begin receiving invitations for upcoming studies.

12 Research Types
Focus Pointe Global offers a very large variety of research types to participate in, they include the following: online and in-person surveys, online and in-person focus groups, shop alongs, mystery shopping, home-based interviews, one-on-one interviews, recurring online surveys, small group discussions, online communities and online bulletin boards.

Variety of Topics
Not only does Focus Pointe Global offer many research types they also provide a variety of studies on completely different industries which include: consumer, business and medical topics.

Lot's of Rewards
The compensation provided varies from project to project, and is paid out either via pre-paid Visa card, check, gift card, or cash. Payment for research can vary from $250 to $5. Most groups and interviews take less than 2 hours to complete.

  • In-Person Rewards: Rewards for in-person marketing research projects are typically given to participants, via prepaid Visa card or check, at the end of the session. Sometimes rewards can be gift cards, coupons or even prizes. Rewards will be outlined before taking the study. Payment is generally between the $45 to $250 range.
  • Telephone Interviews: Are rewarded with pre-paid Visa cards and usually take 6-8 weeks to arrive.
  • Online Rewards: Online surveys are rewarded with "Online Focus Pointes" which are racked up in your member account. The average survey pays between 100 and 1000 Pointes, which translates to $1 to $10. Panel members can cash out once they reach 2000 Pointes, or three months have passed. Pointes are rewarded in pre-paid Visa cards and members can choose between physical and virtual cards. Virtual cards can be used immediately where as physical cards are mailed within 7 to 10 business days.
  • In-Depth Online Research: Rewards are similar to "in-person" rewards and can come in different forms i.e. gift cards, cash or prizes. Once the study is complete expect rewards to arrive within 6-8 weeks.

Exciting Sweepstakes!
Each time you complete a screener or survey, you receive one entry into the Focus Pointe Global Monthly Sweepstakes! Each month, 7 winners are chosen at random. The first winner receives $100 and the following 6 winners are awarded with $25. Winners are acknowledged by email and are mailed an Amazon.com e-card in their winning amount. Also, don't forget that for each friend you refer, you will receive one free sweepstakes entry!

4 Steps of Eligibility:
To participate in a research study with Focus Pointe Global, you must pass 4 stages of screening.

  • Step 1 - Eligibility: Short screening determining what products and services you are familiar with. If the answers you provide fit into a group that is needed then you will move on to the next phase.
  • Step 2 - Verification: In this phase you will speak with a Focus Pointe Global representative, who will confirm that the answers you have given are correct. There may be other additional questions asked in this phase.
  • Step 3 - Confirmation: Focus Pointe Global will work to identify who the best candidates for the study will be. If you are chosen as a participant you will receive a confirmation email.
  • Step 4 - Participation: A location will be set and you will be asked to share your insights and experiences.

Eligibility: United States residents only.

"Great Live Panels, so-so emails ones."
March 11, 2017 by Michael from United States

I've done three live sessions, including one "mock jury" about a product lawsuit: they're interesting, friendly, and pay quite well. The email surveys usually only "pay" about $6/hour though, and you ALSO end up putting in five minutes or so on 3/4 of them just to find out you don't qualify and thus get nothing but a free sweeps entry of questionable value (entered 50ish -- no wins.) They NEED to organize their email-survey qualifier questions for faster disqualifications, but their live panels are very well worth it!


"Completely Clueless"
January 24, 2017 by Carla from United States

I took a 20 minute survey for 200 points ($2). After completing it I go to my account and the points are not there. I contact them and first I receive an email asking me to look into if I qualified for the survey which made no sense at all. Then, I receive another email telling me to disregard that. After that, I receive another email saying that I'm in. So I emailed back and asked if I was in were are my points? I, then, get a response stating that I didn't qualify. When I asked how could I not qualify if I already completed the survey? I was told that I just didn't. This has to be the most unprofessional person I have ever dealt with. One big waste of time for a petty $2.


"DECEPTIVE COMPANY FEEDING ON DESPERATION OF NEEDY PEOPLE"
December 02, 2016 by Russ from United States

You receive multiple emails asking to take a survey to determine eligibility.
There are so many questions to each survey, and at the end of it, the site says you don't qualify without giving a reason. After you answered over a dozen questions.
So they pretty much gather so much free information from you, by goading you with a cash incentive, and then at the last minute say you aren't needed.
I was called once to participate in an actual survey, and the first question asked was if I work full time, after saying 'yes', they proceed for 35 minutes with additional questions which i already answered on the online survey. At the end of it, they asked if i would like to come in for the survey at their location for the cash incentive. I said yes, and they told me they have times at 10am and 3pm during the workweek... How is anyone that has a full time job able to do that?

WORST SURVEY COMPANY EVER AND A HUGE WASTE OF TIME.

REPORT THEM

Focusgroupdotcom panelreply

FocusGroup.com responded to this review on December 21, 2016

My name is Charlotte and I work for Focus Pointe Global. We have different types of surveys - some are screeners to determine eligibility for an in-person focus group at one of our 18 research facilities, and some are online surveys that you receive points to complete. I assure you that the answers to your questions are only used to determine if you will be a match for the study, and are not used for any other purpose, shared, or sold. Focus Pointe Global has been in business for 27 years and we are a highly reputable marketing research company.

We understand that going through a long screening process or not qualifying can be frustrating. Our clients set the parameters of the screener questions, as they are looking for a very specific mix of people for their research. We want to make sure that we are identifying the people who are a good match for the study. We apologize for your negative experience.


"They don't pay you"
September 23, 2016 by Jennifer from United States

Back in November I did a 1 hour focus group for diapers and never got the $60 I was promised. I emailed several people and called both with no response.

Focusgroupdotcom panelreply

FocusGroup.com responded to this review on September 23, 2016

Hello Jennifer, We apologize that you didn't receive a response from us. I would like to look into this issue further for you, please email eegner@focuspointeglobal.com with your study number. Thank you.


"Very Good For High Paying Focus Groups"
September 21, 2016 by Ben from United States

If you sign up with them just to take their surveys, good luck because you will have to keep nagging them in order to get paid. Their customer service is also not very friendly and very hard to reach. However, if you live close to any of the major cities in which they conduct in-person focus groups, they are an excellent company and pay you ON SITE after the focus group. They normally pay via VISA gift cards from $75 - $200 per focus group. So, I recommend them for On Site focus groups, but NOT for taking their surveys.

Focusgroupdotcom panelreply

FocusGroup.com responded to this review on September 21, 2016

Hello Ben,

Thank you for your review and feedback! We apologize that you felt like it was difficult to redeem your online points and get in touch with our customer service. You can redeem your pointes for online surveys by going to Profile & Account and clicking "my participation". You will receive an email within one to two weeks after cashing out.

We have recently implemented new processes in our customer service department and have improved organization and response rates. If you have any further issues or inquiries, please email help@focuspointeglobal.com and we would be happy to help!

We appreciate your helpful feedback and hope to see you again soon!


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