LifePoints Reviews and Features

LifePoints website screenshot

LifePoints

3 Mountain View Road, 3rd Floor Warren, New Jersey  07059-6711 US
Tel: (908) 605-4500    Contact: https://lifepoints.zendesk.com/hc/en-us/requests/new
Operated by: Lightspeed LLC

LifePoints Quick Overview:
Rewards Offered: Cash paid via PayPal Amazon gift cards iTunes gift cards Starbucks gift cards Retail e-vouchers Merchandise Donations to charity
Member Opportunities: Online surveys Mobile surveys Diary surveys Video surveys Teen surveys
Redeeming Rewards: You can redeem your LifePoints at any time from the LifePoints Rewards Catalog (“LifePoints Catalog”), when your account contains at least 550 LifePoints ($5).
Similar Panels: YouGov, Panel Champ, Branded Surveys

Beginning early 2019, Lightspeed shut down MySurvey and GlobalTestMarket in most countries, and merged those members into LifePoints. The LifePoints app has been discontinued.

LifePoints is a community of like-minded people who want to share their views and opinions to influence future decisions made by the big brands we know and see every day.

It’s also the place to go for those who want to collect rewards for living their lives. Every time you go shopping, to the movies, or simply enjoy a new local service, you can collect LifePoints by sharing your views and opinions about these products, services and experiences.

Payment and Rewards

Join to Get Free Points

New members of LifePoints will enjoy 10 free points automatically credited to their accounts.

Great Rewards Options

In order to request a reward, you must have a minimum of 550 LifePoints ($5) in your account. Once you've reached this balance, you can spend your LifePoints on two main reward options: gift cards and PayPal payments (note that rewards may vary across countries).

The gift e-cards offered are available to major retailers such as eBay, Amazon, Starbucks, and more. Feeling generous? No problem. You may also donate your LifePoints to charities such as Unicef.

Visit LifePoints' website 

Survey Taking Experience

As a LifePoints member, you can contribute your views and opinions by completing online surveys covering various aspects of your daily life. Other activities such as mini-polls, product testing and other types of data collection are also opportunities to collect LifePoints and spend them on exceptional rewards.

Survey invitations are sent out by email and can be taken any time during the survey period. Members don’t need any special skills to complete the activities within LifePoints. If you can contribute your thoughts and fill out the online survey, then you’re ready to go!

Survey Lengths and Point Amounts

Survey lengths vary, however most surveys will take between 10-15 minutes to complete. Compensation awarded for surveys varies, and depends upon the length of the survey, as well as the client's urgency for survey takers to complete it. The more urgent the assignment, the better rewards it will offer.

Points for Disqualifications

If you start a survey but don’t get to finish it, LifePoints rewards you with a small number of points as recognition for your efforts. Points amounts may be 2 or 3 points at a time, but does help reach cashout levels sooner. You may earn up to 10 extra LifePoints a day this way, which means you get to spend your LifePoints sooner!

Visit LifePoints' website 

Community Features

Backed By a Reliable Research Company

LifePoints is run by Lightspeed, ranked as the world’s largest provider of custom research and analysis, operating across 70 countries. The company conducted its very first research study in…1946! So, it’s safe to say that LifePoints is a strong brand backed by a well-established and reliable research company.

Pluses

In January 2019, Lightspeed merged their flagship panels - MySurvey and GlobalTestMarket into LifePoints to provide a better global user experience. Today, LifePoints is a community of over 5,000,000 members from all over the world, with over 1.5 million Facebook fans.

LifePoints social media community enjoys the possibility of participating in competitions, special prizes, and giveaways on top of their survey-related activities. Every month, LifePoints rewards its members on social media with prizes such as PlayStation 4, Apple Watch, Xbox, Amazon voucher, Amazon Echo & Alexa devices, Smart TVs, and more.

Global Eligibility

LifePoints is open to those 14 years of age and older who are from one of dozens of countries worldwide. LifePoints is available in at least 26 languages.

Joining Bonus! LifePoints is currently offering a 10 point sign up bonus to new members.
» Click here to claim your bonus!


» More news and information on LifePoints

LifePoints Reviews (214)

5 Star Reviews (36)
4 Star Reviews (13)
3 Star Reviews (12)
2 Star Reviews (14)
1 Star Reviews (139)

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Account cancelled

June 14, 2019 by Sheldon from United States

I was a long time member of MySurvey. When Lifepoints took over in February 2019 I found that I could not log in to my account. Starting March 1 I asked for help through the help center. After a month I received a reply that my issue was sent to another group. I made several requests for an update. On May 22 I was told that my account was cancelled for violating their terms and I'm out 1000 points. I asked a few times how I could violate the terms when I could never log into their site. All I got was the same runaround. They did not explain what I did or how I did it without being able to log in. Today I received what looks like an canned reply saying the same thing that my account was cancelled and all point forfeited. Still no reason why. My next step will be going to the BBB. There are over 100 complaint against them. Hope everyone else files a complaint.

LifePoints responded to this review on August 22, 2019

Hi Sheldon,

We're sorry that you haven't had the most positive experience with LifePoints.

Our development teams have addressed a known issue related to the account migration process and believe this has now been resolved.

If you are still experiencing issues, please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new. Please quote 'SITEREVIEW' in your ticket so that we can escalate the matter with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
Ben
Not a good site

June 6, 2019 by Rosemary from United States

I was with this survey site for at least 3 years when it was Global Test Market it changed to Life Points and it went downhill from there. I go to the site to work on surveys and I cant log in so I message support and tell them for some reason I cant log in. They message back about 5 days later and they say my account has been unsubscribed I didn't do it and I told them I never unsubscribed. My choice was to make a new account with a new password. I told them no thanks and I signed up with Swagbucks.

LifePoints responded to this review on August 22, 2019

Hi Rosemary,

We're sorry that you haven't had a positive experience with LifePoints.

Our development teams have addressed a known issue related to the account migration process and believe this has now been resolved.

If you are still experiencing issues, please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new. Please quote 'SITEREVIEW' in your ticket so that we can escalate the matter with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
Ben
Account cancelled.

June 5, 2019 by Lisa from Australia

**update**
They responded with a much more helpful response when I threatened to contact their CEO.

Well they got me too! I tried to log in only to get an error message "your membership has been cancelled".

So I emailed them and got a reply the next day saying "its all good, its all ok, we've resolved your problem! It was you who cancelled your account silly! So nothing to be done. No more account".

I had over $30 worth of points in there. So far no response to my quite frustrated and angry "why, for the love of pete, would I cancel my own account without cashing out first? And then attempt to sign in the next day?"

Their CEO is Caroline Frankum for those who are interested. Perhaps if enough of us bomb her social media accounts (linkedin and twitter that I've found so far) with irate messages demanding our hard earned money, something might be done about it?

LifePoints responded to this review on August 22, 2019

Hello Lisa,

We're sorry that you haven't had the most positive experience with LifePoints and we hope to be able to rectify these issues soon.

Our development teams have addressed a known issue related to the account migration process and believe this has now been resolved.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - quoting 'SITEREVIEW' - we can escalate with our customer service team who can carry out a further review of your account.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
Ben
No redemption

June 4, 2019 by Gladys from United States Minor Outlying Islands

I am owed almost $100 and have written to customer service MULTIPLE times and copied THEIR emails saying I did redeem BUT still NO $$

LifePoints responded to this review on August 22, 2019

Hi Gladys,

We're sorry that you are experiencing issues with your LifePoints account.

If you open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new - while quoting 'SITEREVIEW', we can escalate your ticket with our customer service team who can assist you in resolving your issue.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
Ben
Faulty Advertising

June 2, 2019 by Amanda from Canada

Two half decent survey sites merged to make one terrible site. Ever since Lifepoints came into existence, they have posted one value for a survey but upon completion you only receive half the amount, ie you click on a survey that says 90 points, you complete it and it gives your 45 points. Or you finish a survey and it tells you you've screened out and you only get 2 points. And so many of their surveys are super long so half way through taking one, the lifepoints session times out and you're left with nothing.

But that's not why I'm on here leaving my beef. I have routinely done month long purchasing diaries on many survey sites before so I know they are always the same platform and I know what's expected of me so I know when I've completed it. I did one for lifepoints, email invitation said it was worth 1270 points to track my purchases for a whole month, that's not a lot of points for a month's worth of effort but I did it anyways. Completed the month, no points. Put an IT ticket in, it's been over a month and still no closure with them. Do not waste your time.

LifePoints responded to this review on August 22, 2019

Hello Amanda,

We're sorry that you haven't had the most positive experience with LifePoints.

Our development teams have addressed known issues related to the new platform and believe these have now been resolved.

If you are still experiencing issues, please open a new ticket with our Help Center here - https://lifepoints.zendesk.com/hc/en-gb/requests/new. Please quote 'SITEREVIEW' in your ticket so that we can escalate the matter with our customer service team.

We hope that we can welcome you back to the LifePoints Community soon.

Kind regards,
Ben
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