Focus Forward Online
15 Pennsylvania AvenueSuite 110
Fort Washington, PA 19034
US
tel: 215.367.4000
help@focusfwdonline.com
Click here to visit their website
View Active Complaints
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Overall Company Rating: 73.2%
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| Survey Company: | |
| Overall experience with this Survey Company: | 67.5% |
| Would you recommend this company to friends and family? | 62.5% said yes |
| Registration: | |
| How would you rate the ease of registering with this company? | 82.5% |
| Have you signed up to take surveys with this company? | 100.0% said yes |
| Did you receive an email confirming your intention to take surveys? | 100.0% said yes |
| Were you misled in any way when signing up? | 0.0% said yes |
| Website: | |
| How would you rate the overall look and feel of their website? | 65.0% |
| Rate the ease of finding Company information: | 77.5% |
| Customer Service: | |
| What is your overall rating of Customer Support provided? | 60.0% |
| Rate the quality of Customer Support responses to your questions: | 60.0% |
| Rate the timeliness of Customer Services responses to your questions: | 53.3% |
| Incentives: | |
| Rate the quality/amount of incentives paid per survey: | 65.0% |
| Rate the time it takes to receive your incentive: | 67.5% |
| Have you always received the incentives you had earned? | 87.5% said yes |
| Survey Experience: | |
| How many surveys do you receive in an average month? | 3 |
| Is taking their surveys an easy and enjoyable experience? | 87.5% said yes |
| Rate the quality of surveys you receive: | 77.5% |
| Rate in general how well this company's surveys work: | 85.0% |
| General: | |
| Do you think the survey results are used for legitimate market research purposes? | 87.5% said yes |
| Do you feel that your personal details are kept private with the company? | 87.5% said yes |
| Rate how you feel your opinions matter to this company: | 75.0% |
User Reviews
Overall Rating:
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New Policy
by Marty, Nov 12 '09 I just enrolled @ Focus Forward Online. In the members area it states:
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Never qualify...
by Stephanie, Nov 11 '09 I've belonged to this panel for a few months and have gotten quite a number of invites for focus groups. The problem is that I never qualify because I'm never called or contacted back. Oh well. I'm 26, so maybe I'm not in the right age bracket? I don't know. I never qualify for the surveys, either. Lame. |
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Under 24, Leave!
by Josh, Oct 09 '09 Everytime I get an invitation, which is once or twice every six months, I can't qualify!! Everything is fine until you get to the "Into which age group do you fall under", It has the option under under 24 years old, so I click it, because I'm being honest!! and as soon as I do it says we are sorry but this survey is full. You guys could be honest and just say that you don't like young people. But what realy gets me is that they send me the email and I click it within 5 Min's and it is full! YA Right!! |
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They send veru few surveys
by Karren, Sep 28 '09 I signed up Jan 08 and immediately completed my profile info. Next I heard from them was in Jul 09 asking me to update my profile info. Received my first survey ($1) on Sep 3, 2009 but it was closed before I could take it. Received second survey today (Sep 28, 2009), but did not qualify. At this rate I will never earn anything from them. Hopefully I will be invited to a focus group or two to make it worthwhile, otherwise I'd cancel. |
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Can't qualify
by Eileen, May 29 '09 After two months I have received just five surveys from them and didn't qualify for a single one. On the last one I was disqualified after just two questions. |
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Cash always + Focus Groups
by jan, May 07 '09 First, I love that the surveys pay cash, always. No drawings or "points". Only cash! Next, I have had the opportunity, twice in the past year, to also be part of an online blogging group. One time I received $75 for discussing my refrigerator and the other time I received $100 for talking about beverages I like. Both times I was paid in 2 weeks, which I thought was a record. Sometimes the surveys are a little long, but that is my only complaint. |
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not bad
by Sean, May 04 '09 I don't really get too many invites from them and have only made about $16. A lot of what I do get I don't qualify for and I've never been invited to a focus group. Good for potential. |
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Focus Forward is still open!
by natalie, Jan 12 '09 I know the owner Kim and I can assure you that their doors have not closed. There are currently revamping their website - investing a ton of money into it. They have actually hired new salaried employees and have expanded their departments.
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Have not recieved referral $
by freda, Jan 07 '09 I have not been credited for my referrals,I know for a fact that a referral just finished a focus group and she always get through their surveys. |
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signup dead
by kevin, Jan 04 '09 there signup is dead and when i emailed them they told me that they have been sold and they are closing there doors the end of january.. |
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High Paying Focus Groups as well.
by Elizabeth, Nov 29 '08 I get 3-4 surveys a month from Focus Forward online. I've earned $10 in surveys since joining Focus Forward, but I earned $200.00 in a focus group with them. They paid by check within a week of the project's closure. One of my favorites! |
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