socraticforum
2505 Mariposa StreetSan Francisco, CA 94110
tel: 1-800-576-2728
sonia.hall@socraticforum.com
Click here to visit their website
View Active Complaints
This company has been ranked 8 times.
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Overall Company Rating: 71%
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| Survey Company: | |
| Overall experience with this Survey Company: | 72% |
| Would you recommend this company to friends and family? | 62% said yes |
| Registration: | |
| How would you rate the ease of registering with this company? | 88% |
| Have you signed up to take surveys with this company? | 88% said yes |
| Did you receive an email confirming your intention to take surveys? | 88% said yes |
| Were you misled in any way when signing up? | 25% said yes |
| Website: | |
| How would you rate the overall look and feel of their website? | 72% |
| Rate the ease of finding Company information: | 78% |
| Customer Service: | |
| What is your overall rating of Customer Support provided? | 78% |
| Rate the quality of Customer Support responses to your questions: | 80% |
| Rate the timeliness of Customer Services responses to your questions: | 85% |
| Incentives: | |
| Rate the quality/amount of incentives paid per survey: | 68% |
| Rate the time it takes to receive your incentive: | 65% |
| Have you always received the incentives you had earned? | 75% said yes |
| Survey Experience: | |
| How many surveys do you receive in an average month? | 3 |
| Is taking their surveys an easy and enjoyable experience? | 75% said yes |
| Rate the quality of surveys you receive: | 75% |
| Rate in general how well this company's surveys work: | 78% said yes |
| General: | |
| Do you think the survey results are used for legitimate market research purposes? | 88% |
| Do you feel that your personal details are kept private with the company? | 100% said yes |
| Rate how you feel your opinions matter to this company: | 70% |
User Reviews
Overall Rating: 
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rather poor customer service
by john, Mar 02 '08 These people have lately been not only taking an inordinate amount of time to send the money/gift certs, but do not answer their email in a timely fashion, if at all. I suspect financial problems as they always used to be good and quick with both email and sending rewards. |
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Overall Rating: 
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Good
by Joseph, Feb 05 '08 SocraticForum offers cash and amazon certificates. You need $5 to cash out. You can only cash out with 5,10,15,20 and so on. Checks are rather slow. Amazon certs are within a few weeks sent to your inbox. |
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