Toluna USA

16200 Dallas Parkway, Suite 140
Dallas, Texas   75248-6897
United States
SurveySupport@toluna.com
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Verified by SurveyPolice Ranked 65 times in the last 365 days. Rate_this_company User_reviews

Overall Company Rating:
50.5%
Survey Company:
Overall experience with this Survey Company: 54.2%
Would you recommend this company to friends and family? 36.9% said yes
Registration:
How would you rate the ease of registering with this company? 74.5%
Have you signed up to take surveys with this company? 100.0% said yes
Did you receive an email confirming your intention to take surveys? 96.9% said yes
Were you misled in any way when signing up? 21.5% said yes
Website:
How would you rate the overall look and feel of their website? 68.6%
Rate the ease of finding Company information: 60.0%
Customer Service:
What is your overall rating of Customer Support provided? 41.6%
Rate the quality of Customer Support responses to your questions: 40.8%
Rate the timeliness of Customer Services responses to your questions: 43.3%
Incentives:
Rate the quality/amount of incentives paid per survey: 50.5%
Rate the time it takes to receive your incentive: 43.4%
Have you always received the incentives you had earned? 55.4% said yes
Survey Experience:
How many surveys do you receive in an average month? 20
Is taking their surveys an easy and enjoyable experience? 56.9% said yes
Rate the quality of surveys you receive: 59.1%
Rate in general how well this company's surveys work: 53.5%
General:
Do you think the survey results are used for legitimate market research purposes? 83.1% said yes
Do you feel that your personal details are kept private with the company? 75.4% said yes
Rate how you feel your opinions matter to this company: 49.2%

User Reviews

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Quick short survyes
by Doug, Jan 22 '12

I usually only answer the quick opinion polls on the home page. You get 15, 30, 45, 60 points for each one that takes only 15 seconds. I must take 15 of those a day. You also can register to be a tester for certain products. I've tested quite a few and got paid and got to keep the product.

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Not a big problem
by Heather, Jan 13 '12

While Toluna does have longer than normal surveys, and quite a few that I do not qualify for, they make up in the fact that they send out alot of invitations. I happen to like them, but I have not received anything from them yet as far as incentatives go. I actually just cashed out for a check, so we will see how it goes.

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Not Yet Sure
by Mick, Dec 28 '11

Because they pay you in points instead of money it is hard to gauge whether they pay well, but judging by the fact I get about 4 surveys a day and am still nowhere near enough points after 6 months to get a small money token I think it's safe to say they don't pay well.
They take for ever to credit your account with points, in the hope you forget which ones you completed. When I asked why I was still waiting to be credited for a survey I completed 2 months ago they told me I timed out after 6 minutes. But in fairness they credited me as a good will gesture....they probably didn't expect somebody to keep their own detailed record!
Also, be careful. They invite you to a survey that pays 4000 points for 10 minutes, but when you start, it actually pays 1500 points for 25 minutes. Sneaky.
I will probably drop this lot when I eventually get paid out.

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You Got to Be Freaking Kidding Me
by Harvey, Dec 12 '11

I have been participating in online surveys for 5 years. I hold a graduate degree in pyschology. I have been trained to administer and interpret various psychological tests; consequently, this specialized university training combined with years of experience provides me with a little more insight than the average bear when it comes to understanding surveys. Considering the limited depth of the information most surveys are trying to obtain from paticipants, it does not have to take 30+ minutes to determine whether someone is appropriate for a survey. Toluna is full of ..... and/or they have idiots writing their survey.

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Don't join this panel
by Tara, Nov 25 '11

I belong to several survey sites. I signed up for Toluna only a few weeks ago and although I have received numerous surveys from them, I have yet to finish an entire survey.

You see, I have routinely spent upwards of 25-30 minutes per survey, only to be told I don't qualify. At first, I thought it was just that they weren't looking for someone in my demographic. But then it happened again...and again....and again. After my 5th survey with them, I was starting to get a little ticked off because I wasn't being disqualified after the first few questions. I was being disqualified at the END of the survey. How can I not be qualified???? I have already answered 99%- 100% of the questions (as evidenced by the percentage bar).

WTF?!?!

I feel like I have smoke coming out my ears, I'm so angry. Goodbye Toluna!

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I do not understand the poor ratings
by Lorna, Nov 13 '11

I seem to be among the unfortunately too few to have had good experiences with Toluna. I guess the people who have had poor experiencse have had too good expectations for them. I was with Your 2Cents before Toluna bought them and while I liked getting paid by Your 2 cents frequently, Toluna could be much worse. I was able to choose the incentives I wanted and I did receive them in a timely manner. It only took approximately four weeks to receive my most recent payment. I average doing a few surveys a month with them, but they are consistent and I do not get mad if I am screened out of one, or I am too late to take one. My suggestion is have some patience with Toluna and make sure your profile is filled out accruately. You will get rewarded in due time.

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Can't Complain!
by booke, Sep 28 '11

After reading some of the reviews I was kind of nervous to try them out, but I gave them the benfit of the doubt and signed up. I receive invitations to take surveys almost every day and have aready racked up a decent amount of points. Will cash out next month! The incentives are okay, but all I really want is cash anyway! Definitely recommend it1

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90 minute survey for a prize draw.
by Lynne, Sep 16 '11

I started to take a survey that had a point incentive but I was re-routed so many times, I ended up taking a 90 minute interactive survey for a simple prize draw!! I am furious this was not stated at the start of the survey and it is utterly ridiculous for these panels to think any of us are here for free!! I hate this site!! Freaking rip off artists is all they are!!

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Now the lowest of the low
by Doug, Sep 14 '11

Toluna was a top money maker for me if not a Well paying site, Over the last 8 months the errors and sweeps were mostly things of the past, now though Their incentives have hit new lows, the sweepstake only surveys are back, as are the errors that prevent crediting incentives, They take forever to mail your check and often and at least a couple of times haven't sent it. I'd avoid this company they're as crooked as a $3.00 bill

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Mixed feelings
by Rachel, Sep 05 '11

I have mixed feelings about Toluna. They DO pay and they are definitely legitimate. I even won a $250 monthly sweepstakes once (you cash it out like regular earnings and unfortunately I couldn't cash out the whole amount at one time, had to cash out $240 and then lump the other $10 with other earnings to cash out at $20).

I don't qualify for lots of their surveys, but they send so many I'm actually kind of glad about that. I like that you can earn small amounts of points for answering poll questions. It's sometimes more work than I'm willing to put forth and I pass on the smaller amount surveys frequently and try and qualify for bigger ones only when I have the time to really devote to it. It isn't bad for a stick-around site, but it isn't my #1 favorite or anything.

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STEER CLEAR
by kirsty, Aug 02 '11

NOT WORTH YOUR TIME AT ALL. I HAVE BEEN WITH THEM FOR A FEW YEARS BUT THEY ARE NOW REFUSING TO SEND ME MY VOUCHERS AS MY 'ADDRESS DETAILS ARE NOT CORRECT AND THEY DONT HAVE TO SEND THEM TO ME NOW AS A RESULT' I WENT ON AND COPIED AND PASTED MY DETAILS TO THEM FROM MY PAGE AND THEY RESPONDED WITH THE SAME AS BEFORE. SURVEYS ARE OFTEN VERY LONG, YOU DONT GET HARDLY ANY INCENTIVE FROM THEM, THATS WHEN YOU DO QUALIFY (YOU HAVE TO ENTER YOUR PERSONAL INFORMATION IN ABOUT 6-7 TIMES UNTIL YOU GET ONE THEY ALLOW YOU TO CONTINUE) I HAVE BEEN ACTIVE ON THE SITE FOR A FEW YEARS YET I AM STILL CLASSED AS A 'NEW MEMBER'. WHEN/IF YOU DO RECEIVE A VOUCHER THEY COME THROUGH A FEW MONTHS AFTER ORDERING THEM, THEY OFTEN MISS OME IN BETWEEN. CUSTOMER SERVICE IS TERRIBLE TAKES MONTHS AGAIN TO GET A REPLY THATS IF YOUR LUCKY ENOUGH TO EVEN GET ONE, NEVER HAD ANY PRODUCT TESTS FROM THEM PERSONALLY. STEER CLEAR-SUCH A WASTE OF TIME.

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Toluna keeps $20 checks coming!
by Jill, Jun 23 '11

I love Toluna. It is one of my top 5 survey sites. I like the social aspect of Toluna with all the polls and opinions. I had been just taking the sponsored polls, but I've gone in and read more about how the social points system works and I've started posting my own polls and opinions. I can't wait until the end of the month now to see how many points I will start getting for the polls and opinions as well as for all the surveys that I've been qualifying for and taking. It seems as though as soon as I receive one $20 check, I've already got 1 or 2 more payouts processing. It usually takes about 2 weeks to get the checks. So, you just have to keep going back and visiting Toluna to see if there is more you can do there. They don't send emails to you very often. So you have to check on their site more.

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BEEN A GOOD COMPANY FOR ME
by Frank, May 17 '11

They send a ton of invites. Most are for a measly 60 cents. These I just ignore, but they also send some of the highest paying surveys. Just completed a $30.00 survey from them. I received credit for it, no problem. They paid to PayPal within a few days.

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Decent Company
by Sandra, Apr 13 '11

I haven't had any problems with Toluna.In fact it's in my top 3 favorite's.Yes..sometimes screenouts happen far into a survey.It happens with other company's as well.Such as Global Test Market.

Toluna points rack up fairly quick.As they will keep handing you survey's one after another.Instead of a limit of say 1 to 4 per day.

I just cashed out my point's and received my check of 80.00 in a decent amount of time about 4 to 6 weeks.

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Mixed Feelings
by Gail, Apr 06 '11

I read through these reviews and this company really is a 50-50... you take a chance...one survey I qualify for, then next three I won't. The ones I get don't seem to have much to do with my profile. The one they denied my payment, was one they asked my son to take, then said answers weren't legit so they're not giving HIM his $2. Customer service is greatly lacking in response time and adequate resolution.

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Minimal Reward For Your Time
by Lynn, Apr 02 '11

One of the lowest reward surveyors I've run across. Got to be pretty desperate to waste that much time on these surveys.

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One of my favorites!
by Toni, Feb 20 '11

I joined December 1st and I've already been paid twice. One $20 check and two $10 gift cards.

I haven't had any issues with spending a long while on a survey just to be told that I've screened out, but I've been screened out of quite a few within 5 minutes.

I tend to do my surveys ASAP so I guess I'm lucky! When I do at least a survey a day, I earn more than $20 a month, which is the minimum amount for payout.

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Don't Waste Your Time
by Reta, Feb 11 '11

I have been a member since '07 with Your 2 Cents. Toluna surveys are very hard to qualify for and then the incentives you receive are shameful. It got to the point that I never qualified for a survey so I had to earn all my remaining points by doing sponsored questions. And I finally earned 60,000 points to cash out and I have received my check and I am OUT of there. So very glad to be free of this survey site. I would discourage anyone from joining Toluna.

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Mixed Feelings towards Toluna
by Kathleen, Jan 27 '11

I became a member of Your2Cents in 2003 and stuck with the panel when they became Toluna in 2009. I really much preferred the clear dollar amounts that Your2Cents provided as incentives instead of the points Toluna offers as it's not intuitive to think 3,000 points is the equivalent of $1. When I contact customer service about survey incentive or payment problems, sometimes they're great. I filed 3 inquiries in December 2010 and they were all responded to in a timely fashion. However, I currently have 2 inquiries on file for January 2011, one of which has been pending for over 2 weeks, and I have yet to get a response. It's really frustrating, especially as in the past two week, I have taken at least 2 surveys, gotten all the way to the end after 15-20 minutes, and then am told that "I do not qualify" and will only receive a lousy sweepstakes entry. I understand that survey panels have to screen people, but a 10+ minute screening process is absurd.

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A lot of surveys and... problems...
by Anna, Jan 12 '11

I recomend, ONLY if you are really patient. About a half a year ago they overtook the best panel, I was a member of: Ciao. After that sad incident, they haven't worked actually for about two months. E-mails havn't been answears, payments havn't been made and surveys didn't worked mostly. After that time, it turned a bit better, but I feel treated unfair: I haven't been provided with any information, regarding my pending rewards from Ciao, that were souposed to be paid by Toluna. Some of them were, but I don't know, how many were not. And Ciao was paying with cash via PayPal, while Toluna gives you only some vouchers...

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Blah!!
by Tiffany, Dec 12 '10

Most of the surveys kick you out after you spend 15 minutes doing them, the points system is awful, the only reason that I still have an account is to be a tester, right now they are offering people to test the Xbox 360 with Kinect... So, if you are REALLY bored, i guess

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Persistent Payment and IT Issues
by keith , Dec 06 '10

This site took many months to provide credit for poll and opinion topic postings that were to be credited monthly, then did not follow through with promised resolution dates. They communicate poorly with members about such issues. They failed to honor a date promised in a BBB complaint resolution. Strongly suggest not to join this site.

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No problems, good site
by Kevin, Oct 21 '10

This has been a great site for me, lots of surveys (qualify for about half). Average about $40 a month.
No real complaints, would recommend.

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Mixed feelings, but it does pay
by Kala, Oct 15 '10

I'm 8 months pregnant and not working, so I had the free time to waste on their lengthy surveys. They give time estimates before you take the survey (usually 5-30 minutes to complete), and even the 5 minute surveys take 15 minutes or more to complete. Who estimated these times, I wonder?

I also got disqualified by my age, location and/or income about 60% of the time after taking their very long and boring surveys and being very near the end. However, the surveys I did qualify for were all worth at least 1,000 points, so in about a week and a half I cashed out for $20. In roughly 4 weeks I'll actually get that check. I wish they used Paypal.

All in all, they do pay, but they waste a LOT of your time with surveys that are supposed to be fast to complete. Also, if you didn't know, you get points for taking their sponsored polls too -- and some of those polls lead to surveys, which equals more points.

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Spent 30 minutes and disqualified
by susie, Oct 04 '10

This is really disgusting. I just spent a half hour really trying to do my best, having to check what's in my kitchen, the ounces, when I bought the product and then I was disqualified. They WANT honest answers, I had a lot of the product they were asking about. What's the problem? This happens often with them but a half hour?? And I type fast! This is grossly unfair.

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one of the worst
by Mary, Sep 16 '10

For the few surveys I qualify for & complete with Toluna, there have been several where I did not receive the incentive. After this started happening too many times, I started keeping track of the surveys I completed, so I could put in a request for the points. It takes weeks to hear back and most requests are denied. It also takes weeks for the incentives to be posted. I can hardly wait to get to the next cash-out level, receive my check (which also takes weeks to come) & cancel my account!

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Mixed to Negative Feelings
by Matt, Aug 22 '10

I've been with them for 9 months, I love how many survey opportunities that you get with Toluna but I still have serious issues with them.

First off their rewards right now are horrendous. Most surveys offer $.40 for 15-25 minutes of your time. Even then I don't qualify for quite a few. I've had a breakdown of roughly:
65% Don't qualify
20% Qualify and get paid
15% Make it to the end of survey and have something go wrong/says you don't qualify

It gets very frustrating very quickly. Even though it may take a while to have it credited they are reliable on payment, but its way too much work for so little money and a good amount of migraines. If I wasn't as desperate as I am I would probably leave and once things get better they'll probably be one of the first survey sites I cut loose.

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Awesome!
by Hassan, Aug 01 '10

I don't know what people are complaining about, I get into most survey's and just for the month of July I have completed 200+ surveys out of a possible 328 (I didn't get into the rest) I have cashed out 5 times during the month of July for $20 each time! This company is awesome!

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Pays on time
by Nancy, Jul 23 '10

Even though they've quit paying by Paypal and pay by check instead, the checks I have gotten get here fairly quickly. Before you know it, it's time to cashout again. I really like Toluna so far.

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give your opinion for free
by lynn, Jun 01 '10

I got another typical invite from Toluna. Spend 30 minutes for 900 points. Do the math. It takes 3000 points for $1.00. When it was My 2 Cents it was a decent company. Now it just is insulting. Customer service is a form letter that is sent out 3 weeks later. And if your not credited for a survey it's "Oh, Well" It is quite common to spend 20 minutes in a 30 minute survey just to be told "Unfortunately you do not qualify..."
And this so called family site has some members pics that are nudes and graphic. This appears in the Recently Active Members Area on your home page. No joke so beware if you have chidren!
As for their policy to pay when you respond to member polls you'll get people who write blah blah blah 80 times and get points for it! No quality control.
I am a few points from payout then CANCEL!
A good company gone to crap! STAY AWAY.

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2 Cents Was Better
by Edward, May 17 '10

2 Cents was one of my favorite survey sites.

I had just gotten free of Greenfield and closed my account with them when they merged with Toluna. Now I'm living the nightmare again.

Doubling the payout threshold was a slap in the face. At the piss poor reward scale Toluna uses now, it's gonna take years.

To all prospective panelists: Run! Run far away!

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They do pay and worth the time.
by Melissa, Mar 26 '10

I have been a member since 2/13/10 and have cashed out twice for a total of $40.00. I need 3,000 more points to cash out again for a total of $60.00, which I should get within the next 3 or 4 days. If you use paypal you get your money within 4 to 5 business days. There are some surveys that you don't get credit for, I think it's because the company who you did the survey for didn't think you were honest or didn't take time to read it throughly. Overall, you get credit for at least 98% of them. You need 60,000 points for $20.00 but they aren't that hard to get. You get 99 points by making 80 word comments to others topics. If you get 20 comments to your topic you get 500. I'm totally satisfied with them and the extra money is great.

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Fraud
by Barry, Mar 25 '10

Besides paying peanuts for their surveys they cheat you on the points. I COMPLTED an interactive survey for which I spent over an hour and was never compensated. It took literally weeks for 'customer service' to respond to me and then they had the nerve to tell me I did not qualify. After I initially qualified they sent me multiple e-mails to take the survey. They let me complete the survey but I was 'unqualified'. Save your time and energy and cross these loosers off your list.

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Thieves - AVOID!
by Sandra, Mar 23 '10



If you insist on taking surveys from this company for the insanely low payouts - literally pennies, track everything. Even then they will fight your BBB complaint using outright lies. They will say anything to avoid paying you the pennies you earned. When they credit you money it will magically disappear from your account a few weeks or a month later - and you have to PROVE it was ever there.

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toluna
by Marco, Mar 15 '10

Takes about 6 weeks to get credit for one survey!

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Points expire! Beware of losing everything!
by Louann, Mar 10 '10

I haven't seen anyone mention this from the FAQ.

Do points have to be used within a certain time limit?
Yes. When points are credited to your account they will remain valid for one year. If after this period the points have not been used, they will be automatically expire and be deleted from your account.


I will be cancelling my membership soon, as I've only earned points from the old site, Your2Cents. I emailed Toluna to ask about the sweeps entries for points that I heard about, and they have not replied. They don't have a phone number on their site either, and after hearing about all the technical problems that prevent surveys from crediting points, I don't feel like wasting time taking surveys when I can't call and discuss the problems with them.

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A Scam!!!
by Tracy, Mar 07 '10

I was with Greenfield and I liked them! Good customer service. Good cash incentives. Good pay out threshold. Got credited for surveys real quick. Then they teamed up with Toluna and now it has gone to shit!

Cash incentives are just plain redicouls! Most are 900 points, with a 60,000 points for $20.00, that 900 points only comes to about 30 cents for 15-40 minute surveys. For the ones that pay 3000+ points you hardly ever get approved for! Takes about 6 weeks to get credit for one! They don't have any Customer Service representatives working there, the "Contact Us" like is just a scam! I have several surveys that never got credit for, been waiting on a response from Customer Services reps, for about 2 mounths with no responses! DON'T WASTE YOUR TIME, IT IS A SCAM!

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no
by Robert, Mar 06 '10

What happens when you combine two companies with shady business practices? You get one company that will rob you blind. The new point is a joke, lucky for them most survey takers do not understand how math works and have not realized they were just paid 27 cents (900 points) for that 45 minute survey That is assuming you get credited at all, which is not likely. Look at the ratings for this company and AVOID. Sign up at any of the 50 legit companies and put this one out of its misery.

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PayPal users Payments sent 1 time a week
by Angela, Feb 24 '10

When you reach the payment threshold they will deposit to PayPal 1 time a week so you arn't waiting forever like Surveyhead (3 months)! They have mergered with Greenfield (formerly My 2 Cents) and the growing pains are over so they run smoothly. You can submit your own surveys in their community and even link them to your social networking sites. You can also create your own opinion topics for people to just voice their opinions. If they are on Social Issues you may even be paid points (toward your payments) if your survey qualifies. Great network and great company!

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Waste of Time
by Elena, Feb 20 '10

I had 60,000 points in my account. I tried to cash it out to my Paypal account. They said the payment was sent but I never got it. I tried to contact them for 3 weeks but no response. I will not waste my time with this company again.

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Just not the same
by Kathy, Feb 17 '10

Toluna used to be a fun, interesting survey site. Since teaming up with Greenfield, it has become a frustrating experience. I believe the survey takers are being taken!!!

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I was paid
by Pam, Feb 10 '10

I just cashed out last wed, 300,000 points or $100.00 and its now sitting in my paypal account. However, they do not credit the points as quickly as they did when it was just Toluna, and I never qualified for greenfield's surverys anyway. So far for me no major problems.

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WARNING!
by Milo, Feb 08 '10

WARNING! - QUITE OFTEN THEY SKIP OUT ON PAYING YOU! After you've completed the last question on the survey, and they have colllected all of the information, an "ERROR" message will come up on the screen, and they pretend like something has gone wrong with the web site. This way, they have an excuse not to pay you! Toluna is well known for this! -- BEWARE!

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In my experience
by Charlotte, Jan 31 '10

They have a new site now, where Toluna and Greenfield have become one.

They constantly send me surveys to take and I never qualify. Ugh, it seems like a total waste of time, I just sit there trying to qualify for surveys over and over again and never make any money. They send me tons of surveys to try to qualify for and it says they're worth sooo many points, but I never get the points because I don't qualify. I think I'm going to just ignore them from now on...

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STAY AWAY FROM TOLUNA!
by Bobbi, Jan 27 '10

I was duped into thinking Toluna was an ok site-yet recently they've made a turn for the worse. They converted to a higher payout level 60,000 points for $20. Good luck qualifying for any of those surveys. Also, if you're lucky enough to reach the payout level-it takes literally months to receive the check. Also, Greenfield merged with them-and Toluna didn't credit my account for the balance I had w/ them. All in all-they're getting worse by the minute.

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Slow but good
by Jack, Jan 26 '10

I've been a member of Toluna for a while now and while it can be frustrating waiting for rewards to post, I have always been paid for the surveys I've taken. It takes a while to get paid but eventually you do get paid. I'm hopeful that some of the recent changes will make it easier to get paid and I definitely like the community aspect of their site. It's not perfect by any means but generally I find it worth my time.

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Rarely Qualify Even After 20 minutes!
by Laura, Jan 24 '10

I've taken surveys and spent up to 20 minutes answering questions and then they say I don't qualify! They get you to take the survey and then disqualify you!

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OMG, yes it can get worse
by clem, Jan 21 '10

I got used to constant errors, pathetic customer support, lost payments, lack of any response to technical problems but today they hit a new low
I was offered a survey and the payment is a stunning 27 (900 points) cents for 10 minutes. With a minimum payout of $20, I will have died of old age before accumulating enough points for a cheque...assuming the don't lose my cash out request, sell out to another company or raise the cashout level again.

Frankly, you can make more money with less effort by collecting cans

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STEER CLEAR!
by Les, Jan 20 '10

All seemed to be going fine until I reached the required points to cash out. My check is now 2 weeks past Toluna's projected delivery date, and I have now completed 19 surveys that have not been credited!!! I mean FULLY COMPLETED, from beginning to end, only to reach the last page and get some bogus THANK YOU BUT THE CLIENT IS LOOKING FOR A SPECIFIC DEMOGRAPHIC. Some of those surveys were over 20 minutes long, too. WHAT A RIPOFF!!! Customer service is NON-EXISTENT, so there's no real recourse. So I'm singing it at the top of my lungs STEER CLEAR of Toluna!!!!

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Toluna
by heidi, Jan 15 '10

I have had 57000 pts in my account when Toluna took over. For months I have been trying to reach 60000 pts to cash out. What a waste of time. I have completed 3 surveys (within 2 months) and never seen credit for them. The sad part is, customer service does not respond.

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BEWARE of TOLUNA
by Catherine, Jan 10 '10

Where do I start? It was bad enough, but now, Toluna has partnered w/ Greenfield. I have had problems with surveys from Toluna, when you get to the end suddenly you get an ERROR message. Sure you do, they have gleaned you for all the necessary information at that point. Today I stupidly took another survey from the "new Toluna/Greenfield , finished the survey, got a screen that said "Those are all the questions we have for you today. Thank you Again for taking part in our survey. Click the NEXT button to submit your answers".
I clicked Submit. And then Toluna gives me a screen saying the quota had been met. So they won't have
to pay me for my time.
WHAT?? Seriously? AFTER I'd finished the whole survey?
I've written customer support a few times about
survey problems, never got an answer.
I will not take another survey from this RIP off company.

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It Is A Sad Situation!
by Cathy, Jan 10 '10

I have been a member of Toluna for only a short while..I have been a member of Microsoft's GreenfieldOnline,alot longer!It broke my heart to find out that Toluna bought Greenfiel!Alot of the changes that Toluna has made is due to this fact..It will take you longer to cashout,and even longer to get the 60,000 points.Once you have the points to cashout..you have to wait almost 2 months to get paid!Greenfield is in a class of it's on,and I hate this merger happened!I am going to close my account with Toluna..All the surveys they send now,I never qualify for.It has gotten to the point now,I do not even open them,but send them to my trash filter!

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They used to be good
by Michael, Dec 30 '09

Now with this 60,000 points = #20 bit, no thank you. Sorry to see Greenfield become part of them. Greenfield is an excellent company, but becoming part of Toluna...sad.

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Toluna Surveys
by Kathy, Dec 29 '09

This company is full of it. I have been signed up with them for a couple of months now and not once have I received a survey invite from them.

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this site just plain sucks
by Sean, Dec 27 '09

Ever since the switch to Toluna a few months ago, I've qualified for TWO surveys! Two frickin surveys in 3-5 months. Luckily I still had a decent amount of money when the switch came so now I can cash out for $60. Once I get my check in a few months, I'm unsubscribing.

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Absolutely DO NOT recommend
by Marilyn, Dec 16 '09

I'm pretty ticked off. Not only do I rarely qualify for any of their surveys, but they tell me when I'm well through it and have spent much time typing and trying to give them good honest responses. When the survey should near complete, I'm told, "we're sorry but you do not qualify".

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Does not pay on some surveys
by Justin, Dec 16 '09

I would not recommend Toluna because of the outstanding money that is owed to me for completing 15 surveys all the way back from August of 2009 till November 2009. Their customer service is non-existent and therefore they are not Trustworthy.

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Very big Scam/ Waste of time
by drew, Dec 03 '09

I would avoid this company to save yourself a headache. As of lately a bunch of bogus error screens pop up at the end of surveys. One even says in 3 weeks you will see your reward in your account but the points never show up. Customer Service is non existent..

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DISHONEST PANEL!
by Lisa, Dec 01 '09

1)Credit about 1 of 5 completed surveys, even you have confirmation page and number.
2)Never credit for "refer a friends" (at least in my case)
3)8 of 10 surveys can't be completed because of some kind ERROR in links
4)The worst - NEVER REPLIES TO YOUR INQUIRIES, or replies with stupid generic answer not related to your inquiry.

I miss 2Cents - they were a LOT better!

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Toluna is now "A BIG JOKE" Don't waste time with this crappy site
by Frank, Nov 25 '09

I'm tired of getting this message every time I complete one of their surveys..I'm starting to think that they're bogus....I've checked my survey status once I've actually completed the survey & it says that I've never even started the survey which is a bunch of crap....how many people have been getting this message??

Thank you for your participation. Due to technical limitations, we are unable to instantly process your reward. You will see your reward in your account within 3 weeks.

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Scam
by Donna, Nov 19 '09

Toluna is a total waste of time. Their invitations say $1-$3 but when you complete a long cumbersome survey you are lucky if you get the $1. I get messages "due to a technical problem we cannot credit your reward at this time". Problem is you never get it. The cashout amount is 30,000 points for a measley $10. It takes 2+ months to receive a check. I have e-mailed customer service and have never received a response. Don't waste your time with this one.

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Ideal for Masochists
by Lea, Nov 07 '09

Now downgraded to Toluna a frivolous survey company, previously Your 2 Cents. A conduit for OTX & Greenfield. Usually receive 3000 points ($1) for lengthy exhausting surveys & many no points because upon submission receive message technical difficulties. To add insult to injury they have raised cash out from 30,000 points ($10) to 60,000 points ($20). Need to complete very lengthy tedious surveys at $1 each (worth much more) & also anticipate many no point surveys with technical difficulty. Not worth it. I am trying to reach cash out as I have 30,000 points. You can redeem 45,000 points ($15) for a VISA but they deduct $2 so you net $13. I resent unsubscribing now with no reward but I may because too frustrating.

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stay away
by marvin, Oct 17 '09

good when it was 2 cents, not great. maybe qualify1 out of 5 times tok forever to verify your earnings what once they did paypal fast. i wrote and said a comment about not going to paid for a survey and they dropped me

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Used to be good, now Terrible Waste of Time
by Adam, Oct 02 '09

When Y2C first opened, they were great. Paid well, good quantity of surveys, and a bit slow on the payout, but still fair. Now, they collect all your data and then disqualify you at the end so they don't have to pay. This happens 9 out of 10 times. If you DO get rewarded, you may never see the check until next year.... AVOID THIS SITE. TERRIBLE TERRIBLE.

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Remember the Glory Days?
by Brian, Sep 25 '09

Your 2 Cents (now Toluna) USED to send me a decent number of surveys (5-7 a month). Since they have become Toluna, I haven't received a single survey, even though all my profiles are complete. I suspect it is due to my balance being $56+. I'm going to request my check, wait for 2 months to get it, and quit wasting my time with these folks.

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Scam site
by Fred, Sep 22 '09

Three months to wait for $10. You may get a reply if you're lucky and usually amounts to no results in your favor. After they gain all the demographics you're told you don't qualify. I spent 20 minutes on one survey and just when i was ready to submit it I was told I didn't qualify for it.

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Didnt think it could get worse..well..
by CHARLES, Sep 21 '09

Your 2 cents which was bad enough was taken over by some crap company named Toluna and as if waiting 3 months or more isnt bad enough for 10 bucks you get error messages most of the time AFTER you complete a survey..if youre lucky enough to qualify. You email them regarding this error and they do NOTHING whatsoever to compensate the time you wasted. As soon (HA!) as I get my next check in this century..Im outta here!!

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Total waste of time
by Rob, Sep 11 '09

This survey group was taken over by Toluna and the experience has been terrible. When you try to take a paid survey, you might spend 15 minutes or more answering questions only to be told you do not qualify for the survey. Plus, when you request payment they take up to three months to pay you!! Avoid this survey group. You'll be glad you took my advice.

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TERRIBLE
by Emily, Aug 25 '09

Just do yourself a favor and stay away from Toluna. You'll be glad you did.

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Forever for payment
by Monet, Jul 28 '09

It's kind of hard to qualify for their surveys and the incentive isn't that great. I cashed out $10 twice and it took FOREVER FOR THE PAYMENT TO COME. But what annoyed me most was that the first time I cashed out they said I would receive that check in 6 weeks and then I had enough money to cash out 2 days later and then they said I would get that check in 8 weeks. Why wait longer when they're 2 days apart? Sheesh. But anyway, I got them.

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Takes Time
by Josh, Jul 13 '09

Well once I stopped doing the surveys, I finally got paid 4 months later.

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Decent
by Mark, Jul 03 '09

The 2 cents is not bad if you like waiting forever to get paid. I cashed in 20 dollars worth and almost 2 months later I finally got paid. I have tried contacting it does no good. Decent site just understand it takes a long long time to get the money. Maybe they will switch to pay pal and improve the site who knows. I have been a member almost 8 month and have made about 130 bucks not as good as some but better than a lot.

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Lot of surveys, but takes too long to get paid!
by Mary, Jun 30 '09

I only recommended it because I do get surveys quite frequently. However, when you cashout, your check stays pending for a very long time. I have cashed out once, have not been paid yet, and almost have enough to cash out again. I'm going to see if I eventually get paid, and then I'll rate it again.

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Not since Toluna bought them
by Jim, Jun 24 '09

Your2cents is a thing of the past. They have been taken over by a company called Toluna.
Automated replies to your questions, but when actual response comes, still no straight forward answer.
New site is somewhat hideous, somewhat like a forum. Check for cookies after visiting, or better yet stay away from them altogether.
Long wait for incentives. If your lucky.

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Waste of time!
by Jillian, Jun 22 '09

I requested payment on April 24th. It has been over eight weeks and I am still waiting. Called them a little over a week ago and was told 8 weeks is their policy and that I would have by the 19th of June. Since I didn't receive it then, I called back and was told actually this week was the eighth week. I told them that they are the only survey that takes that long to send payment and that was not a good way to keep panelists. Especially since I requested payment from another company the same time and I received that payment over a month ago. They don't really seem to care if I stay or leave. I will be leaving them as soon as I receive my payments. Complete waste of time. Almost impossible to qualify for surveys and when I do, a lousy $1.00 a survey is mostly what I end up with?

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Long Wait for any payments
by Joann, Jun 15 '09

I have requested 2 checks now with this panel. Both still state they are "pending" and one has been pending for several months. I have contacted their customer service and have had no help at all. They send back an automated reply and close the help case.
I would avoid them. They are being purchased by another company so there is a slight chance they could become better in the future, but until they are proven better I wont be taking any more of their surveys.

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Your 2 Cents is a SCAM
by Ana, May 12 '09

I have been a member of Your 2 Cents since October 2008. I have not received a single survey from them. I have been checking their website for over 3 months and there has not been a survey for me to answer. I have completed all of the profiles, but I still do not get any surveys. I don't know if they are still in business. My balance is $0.00 as of May 2009. I have not made any money with these scam artists. STAY ALWAY FROM YOUR 2 CENTS!!!!!!!!!!!!

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Good pay-don't qualify for most
by jay, Apr 20 '09

I like your2cents-but I usu don't qualify for about 80% of the surveys they release. They pay pretty good- ~ $1-3 per, but again qualifying is a problem. They also don't have paypal & getting payment takes @ least a month. My latest payment took exactly 8 wks. I've earned $30 this yr-according to them. So, it's worth the slow pay if @ the end of the yr. I will have earned an aver. of $120.

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Dont waste your time!
by Amber, Apr 13 '09

I started with this company and received surveys. I did all of them and now have a $9 balance (27,000 points) and cashout is $10. Its been two months since I hit the $9 and I havent received a survey since! What a waste of time!

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Always count on $1
by Sonya, Apr 08 '09

I'vce been with this company for 5 years. Like everyone else, I used to do pretty good. Then I cashed out, and 3 months later did not have my check. I was told that the accounting guy took a leave of absence, so no checks went out for 2 months. What? How many people do you have at your company that cant write checks? Sounded ridiculous to me. OH, and the whole make $1-$5 for a survey, I have NEVER gotten more than $1. 30 minutes for $1 is a waste of time. I dont even bother with them anymore. Now they changed to points, lowering the low money they used to pay anyway.

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Good
by Kendy, Mar 15 '09

Pretty good. Frequent invites. Can be kind of difficult to qualify though. Pay is good.

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grow old waiting for check.
by Celeste, Mar 12 '09

Lots of surveys. Not the usual tedious tripe. Simply will not pay me!

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Not like it used to be...
by Roxanne, Feb 17 '09

Your 2 Cents was the very first survey site I ever signed up with, and I used to get surveys all the time. I hardly ever get surveys anymore, it has taken me almost a year to get to my $10 to cash out.

They're surveys are kind of long, at least 20-25 mins. and a lot of times, you may not even qualify for the survey. but they DO pay when you request payment. and as long as you're patient they're a good survey site to be on.

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They Do Pay It Just Takes Way To Long!
by Marzetta, Feb 04 '09

Your2Cents is a legit company with legit surveys and they do pay you they recently raised the payout from $5.00 to $10.00 which isn't a smart thing to do when you take foreveer to pay people their incentive. They need to offer paypal instead of sending out checks it seems that your check is pending for 2 months before its released to you for that reason I rated them low on the incentive scale also they usally offer 1-3 dollars for a 40 minute survey if they go higher its usually an hour long and very repetitive questions rarely do I get the full amount I can spend half an hour or even 40 minutes and get 1 or 2 dollrs they always say up to whatever the dollar incentive is so you really never know what your going to get until you complete the survey.

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So far so good.
by Kris, Nov 22 '08

So far I have had good results with this panel. I hope that it continues, as I am unemployed and need the cash.

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Mixed feelings.
by Robert, Oct 30 '08

A tenative "yes" to this site. Only a couple of survey opportunities received each month though. Some are higher value surveys of $7.00 and up, but usually get disqualified from completing them. The $1 to $3 surveys are mostly the norm for full completion. Overall its an "OK" site, if you have some time to kill. Barb: Receipt of payments are a bit slow. Laurel: But improving at the time of this posting.

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Used to be Good
by Tammy, Sep 24 '08

I used to get surveys all the time and when I requested a check they were pretty consistent with payments but now they are messing up. I requested a $10 payment on May 22 and the check is still pending. I have sent two emails to them and receive the form letter back that someone will contact but so far no one has. Also they don't send emails that I qualify very often any more.

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stopped paying
by chris, Sep 16 '08

I've been a member for 3 years now and have only made $57 in that time. I'm still waiting on a check I requested on July 12th.

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What happened?
by Molly, Sep 04 '08

Like others have posted, this was the first survey panel I ever joined. Years ago I used to do pretty well with them and cashed out fairly often. Now I probably receive 1 or 2 surveys a month...if that! Surveys are lengthy and while you're promised $1-3 if you complete the survey, it seems like I always get $1 for my time which is hardly worth it. I still do their surveys IF I don't have other "better paying" ones to do. I would recommend them just because they do pay.

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NO SURVEYS
by Harley, Aug 26 '08

This could easily be a top 3 if you recieved any surveys.

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Haven't goy any in a while
by Karla, May 12 '08

Just sent Your 2 Cents an e-mail asking why I don't receive more e-mails from them. I don't even see any available surveys on their website. Don't know what is wrong. I love Your 2 Cents - they're first survey company I signed up with!!

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My first company
by Erin, Apr 04 '08

Your 2 Centes was the first company I ever signed up for. I get a steady stream of surveys all worth $1-$15 average is about $3. The surveys are long but interesting and they always pay me quickly. Cash out is only $5.

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Good First time
by DJ, Jan 27 '08

My first survey company and a good experience so far, just about 2 months and have a $19 balance.

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Over $150
by Josh, Jan 27 '08

Ive been a member of Your2Cents for like 2 years and i've made over $150. There surveys can be long but you will get paid and you get quite a few surveys including some product trials.

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I agree with above statements
by Bryan, Jan 24 '08

Suveys if you qualify are quite long for incentive but that is a matter of opinion.
I still recommend Your2Cents and participate.

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Hit or Miss
by Albert, Dec 02 '07

I have cashed out twice. The only problem I notice is Your 2 Cents tends to send many surveys lasting 20-25 minutes for $1-$3 reward if you qualify. That is a lot of time for such a small incentive. Then out of the blue you get one for $10 of course harder to qualify the higher the incentive.

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have had no problems with them
by Linda, Oct 27 '07

I get a decent amount of surveys from Your 2 Cents. I have cashed out several times and have received the checks in the mail.
Their surveys are pretty interesting too.

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you do get paid
by Dave, Oct 15 '07

I just received my check from this company last week. They usually take about 5 weeks from the day I submit the request, which is pretty fast since their site states 6-8 weeks.

I have completed fairly good amount of surveys with them. Most giving me a decent incentive.

I would recommend this panel company to others.

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no luck
by Dan, Sep 13 '07

I have had poor luck with this company. They hooked me up with a "partner" and I did an extensive phone survey and I never got paid.

There are too many survey companies that do pay consistently for me to waste my time on this one.

If someone gets paid, post it.

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