Mindfield Online

1012 Kanawha Boulevard East
Suite 301
Charleston, West Virginia   25301
United States
tel: 800-969-9235
support@mindfieldonline.com
Click here to visit their website
View Active Complaints
Mindfield Online is an online survey panel operated by McMillion Research. Mindfield and McMillion Research are active members of some of America’s largest marketing associations. Survey panelists of Mindfield Online receive cash awards as well as entries into cash prize draws in exchange for their online survey participation.

Verified by SurveyPolice Ranked 22 times in the last 365 days. Rate_this_company User_reviews

Overall Company Rating:
37.9%
Survey Company:
Overall experience with this Survey Company: 37.3%
Would you recommend this company to friends and family? 18.2% said yes
Registration:
How would you rate the ease of registering with this company? 74.5%
Have you signed up to take surveys with this company? 100.0% said yes
Did you receive an email confirming your intention to take surveys? 90.9% said yes
Were you misled in any way when signing up? 36.4% said yes
Website:
How would you rate the overall look and feel of their website? 61.8%
Rate the ease of finding Company information: 57.3%
Customer Service:
What is your overall rating of Customer Support provided? 31.4%
Rate the quality of Customer Support responses to your questions: 31.4%
Rate the timeliness of Customer Services responses to your questions: 35.7%
Incentives:
Rate the quality/amount of incentives paid per survey: 41.8%
Rate the time it takes to receive your incentive: 37.3%
Have you always received the incentives you had earned? 31.8% said yes
Survey Experience:
How many surveys do you receive in an average month? 8
Is taking their surveys an easy and enjoyable experience? 31.8% said yes
Rate the quality of surveys you receive: 48.2%
Rate in general how well this company's surveys work: 46.4%
General:
Do you think the survey results are used for legitimate market research purposes? 59.1% said yes
Do you feel that your personal details are kept private with the company? 72.7% said yes
Rate how you feel your opinions matter to this company: 40.9%

User Reviews

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Rip Off
by Rosemary, Oct 31 '09

I have been a member for 17 months and have only earned $4.00. That was for 4 $1.00 surveys. A big waste of my time.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
mindfield is mindless
by Stephanie, Aug 23 '09

This is the most ridiculous site I've ever joined. It would almost be comical with their tactics if they weren't true. I have $4 pending from over 4 months ago. After every survey, it says it will be credited to your account in 10-14 days. In their FAQ's it says sometimes it can take several weeks but that is very rare. Hmmm, how ironic that every survey where I'm owed money just "happens" to fit the category of that rare occurence? Several weeks? It's been several months. Oh and don't even bother having anyone help you by contacting them.. like the blind leading the blind on that one...........

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
OTX Subsidiary?
by jim, Jun 25 '09

Must be, because they use the same surveys and techniques to not pay you.
Just like OTX!
Not worth yor time.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Waste of time
by Eileen, May 06 '09

After more than a month I have received 15 survey invitations. At least 10 of them were OTX surveys (the worst!) and I didn't qualify for a single survey. I spent too much time filling out profiles for them to waste my time like that.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
not very good at all
by Sean, May 03 '09

recently, i had to wait almost 5 months until my last pending payment was added to my account. one day it said pending, literally the next day i checked it again and it said it was disqualified for being over quota. i waited all that time to cash everything out i had because i hadn't gotten any invites from them in 6 months.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Seem a little shady
by jay, Apr 20 '09

I have been a Mindfield panelist for 3 yrs, & I must say they do have a lot of sneaky techniques for not paying.

For 1: they disqualify after you've completed 99% of the survey.

2: They send cash surveys & I never qualify for most. Since I've been a member-only gotten $61.00. So that's $20/yr. It's probably a lot less now.

I'm opting out as soon as I get the last check I asked for (which might take awhile).

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Never qualify
by Kendy, Mar 15 '09

95% of the time I get disqualified.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
WASTE OF TIME
by Monet, Mar 14 '09

Come on... I've completed soooo many surveys for them and at the end of each survey it said thank you for completing this survey you will be credited.

I still haven't seen my 'Amount Balance' move. It's so disappointing, having to wait and wait and wait to not get what's been promised to you. And when I check my history... the majority of statements for each status says 'OVERQUOTA'.

What???

that means i take a survey for them, and when it's time for them to pay me they say, sorry we already got enough responses. I can understand if they did this 2 or 3 times.... BUT 16 times??? and I'm NOT exxagerating...
Either leave now, or just don't sign up!

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Good company
by Linda, Mar 11 '09

I have had no problems with Mindfield. I have gotten product tests, and have always gotten credited and paid One time it took a real long time for them to credit my account. I emailed them. A man emailed me back the next day, and said he went ahead and credited my account (which he did) and asked if there was anything more he could help with. I recommend them.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Pay Fast For Me
by RON, Feb 25 '09

I don't know what i'm doing but I have never had any problems with them,Have been a member for over 3 Years and have never failed to get paid..I just recently done a home product test for two weeks for $50.00 and when i finished they sent me a check within one week..This was the most i ever received from them but they paid fast and have always done so for me.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
i agree with all of you
by kathy, Feb 25 '09

I haven't qualified for one survey yet- they'll get a week or two more from me and that's it!

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Out!
by Julie, Feb 05 '09

I just cancelled my account with Mindfield. I did a product test for them in November, and was promised $2.00 (a whole $2.00!). I've been fighting with them ever since, trying to collect. Today was the last straw - after emails back and forth for months, today's answer was "what was the survey number" when the original survey invitation (with number) was included at the bottom of the email! This company not only does not pay, but their customer service personnel are idiots!

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
They don't credit surveys
by Bill, Jan 15 '09

They do not credit surveys taken, even after many months. Furthermore, on their survey hisotry page, they don't include all the surveys that you've taken (i.e., they are not listed as completed, pending or didn't qualify. They are not listed at all.)

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Late credits
by Shahab, Dec 21 '08

I have been a member since many years. I have cashed out several times, hundreds of dollars. But I am sure I have not beem credited for many surveys I qualified. My balance seems to be at a standstill if I check it every week, so I check it after months. Even then I dont see much. But since Friday 19th Dec 2008, every link I am recieving says Invalid geo location, survey not available in your location. Is anyone else experincing the same error. I have emailed support, but support is most unresponsive. LOL

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
RIPOFF ARTISTS
by andy, Dec 08 '08

I made a whopping $40 in one year with these people. I took one survey and was suppose to receive $20 which they never compensated me for. Numerous emails sent to no avail. Stay away, unless you have plenty of time to waste.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Scam
by Brad, Nov 02 '08

These guys are a joke. They're the only company that actually disqualified me for a survey. I take surveys daily and am on over a hundred and fifty panels. They also tell you much later that they had met their quota for a survey after you took it and do not give you credit for it. They just now put up your survey history on their site which was a big mistake. I was credited for 3 out of the last 30 surveys I took. Stay way clear of this one.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Locks users at $9 never allowing cashout
by Elroy, Oct 31 '08

This is a fraudulent bait and switch company that lets you get up to $9 credit then never credits you for another survey again, thus allowing them to steal your time and fraudulently steal money from you. These people owe me nearly $30 in uncredited surveys.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Not worth it
by Lori, Oct 14 '08

I have earned $9.00 and have been waiting for 3 surveys I took to be credited to my account so I can cash out. I have emailed them several times and each time they tell me the survey is still "open". One is from September of 2007. I find it hard to believe that is still open. The other 2 are from January, which they tell me are still "open" also.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Not worth the time
by Marzetta, Oct 02 '08

I used to like Mindfield but they have gotten so stingy with their surveys and the incentives are always 1.00 and its hard to qualify I have been stuck at $ 8.oo for long time now I'll be glad when I reach my payout level so that I can unsubscribe they are just not worth the time of day anymore

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Reward credit takes way too long!
by Sparquel, Aug 05 '08

I have been a panelist with Mindfield for a few months. I do receive several survey invitations per month. However, the ones that I have qualified for and completed that offer a cash reward, takes way too long to credit to my account.

I did call their HQs (McMillan Research) and spoke to a rep about the untimeliness of reward credits to my account. He was polite and courteous, but said their survey rewards can and usually do take several weeks to sometimes months to credit.

In my opinion, that's just way too long to wait for any cash reward. Most surveys close and compile responses relatively quickly; so there's no good reason for a reward to take that long to credit.

I would still refer to others.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Bad Luck for Me
by Stephanie, Aug 05 '08

I've had horrible luck with this site. I've been a member for almost 6 months and still have $0 in my account. I must be the wrong demographic.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Not qualified after doing survey
by Sherry, Jul 02 '08

I just did a survey for them that they claimed would take 8-10 min. After answering the questions (about 10min.) on a product and answering the personal data questions at the end and thanking me for the survey I got a screen that said I didn't qualify. I took the survey and complained but got nowhere. As soon as I get to $10 I will cash out and unsubscribe. No worth the effort.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Mind-who?
by Brian, Mar 30 '08

Who are these people again? Oh yeah, I remember, once, doing some survey for them a long long time ago.

What's the point of being a survey company if you're not going to send surveys? Clueless.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Worth the time
by Joseph, Feb 05 '08

Minfield sends a low amount of surveys. I may get about 5 or so a month. It's kind of hard to reach the minimum $10 payout. I have done so several times. the incentives are fair for the amount of time it takes to complete the surveys.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
So So
by L, Jan 25 '08

I have been a member for little less than a year and have not received many surveys. I don't have enough to cash out. Most of the time when I receive a survey I never qualify. However, I did receive a nice product test from them recently. I hoping it gets better.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Waste of My Time
by Bryan, Jan 24 '08

I agree with the above statemets and unsubscribed before I knew about this site

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Not qualified?
by Cyd, Nov 21 '07

On a number of ocassions I would answer enough questions to be considered for a survey, only to be told I don't qualify. This has happened so often that it showed up repeatedly in my personal notes. I can't help but think that they're "stealing" opinions.

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Worthless Mindfield
by Kenneth, Nov 05 '07

They dont send out on a regular basis; Their so called panels need updated so that you can put in the correct response to their questions. Their incentives are really low. I believe that if you send in a email asking about something or complaining to them that they blackball and dont send you ant surveys for a long time

Overall Rating:

Survey Quality:
Panel Legitimacy:
Survey Incentives:

Recommended:
Mindless Mindfield
by Larry, Oct 21 '07

I signed on with them over a month ago. They never acknowledged me as member, then out of the blue, my first survey, I did not qualify. So I sent an email asking "How Long before I do qualify?" They sent over 12 separate survey's on greeting cards designs. Each was ro pay $2.00 incentative, so far all I have is $3.00, need $10.00 cash out! Those survey's was 3 weeks ago. Since then nothing. So maybe I better send another email, you think? LOL

Login or Register to post a review of your own!


Helping you identify online survey SCAMS

Survey Police aims to provide you, the consumer, with a thorough online survey companies resource; reputations, rankings, directories - it's all here.

We're here to serve you.