Survey Exchange (OTX)
10567 Jefferson BlvdCulver City, CA 90232
United States
tel: 310.736.3400
help@surveyexchange.com
Click here to visit their website
View Resolved Complaints
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Overall Company Rating: 35%
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| Survey Company: | |
| Overall experience with this Survey Company: | 38% |
| Would you recommend this company to friends and family? | 18% said yes |
| Registration: | |
| How would you rate the ease of registering with this company? | 68% |
| Have you signed up to take surveys with this company? | 95% said yes |
| Did you receive an email confirming your intention to take surveys? | 85% said yes |
| Were you misled in any way when signing up? | 38% said yes |
| Website: | |
| How would you rate the overall look and feel of their website? | 55% |
| Rate the ease of finding Company information: | 51% |
| Customer Service: | |
| What is your overall rating of Customer Support provided? | 58% |
| Rate the quality of Customer Support responses to your questions: | 57% |
| Rate the timeliness of Customer Services responses to your questions: | 60% |
| Incentives: | |
| Rate the quality/amount of incentives paid per survey: | 43% |
| Rate the time it takes to receive your incentive: | 45% |
| Have you always received the incentives you had earned? | 47% said yes |
| Survey Experience: | |
| How many surveys do you receive in an average month? | 8 |
| Is taking their surveys an easy and enjoyable experience? | 23% said yes |
| Rate the quality of surveys you receive: | 39% |
| Rate in general how well this company's surveys work: | 36% said yes |
| General: | |
| Do you think the survey results are used for legitimate market research purposes? | 63% |
| Do you feel that your personal details are kept private with the company? | 64% said yes |
| Rate how you feel your opinions matter to this company: | 41% |
User Reviews
Overall Rating:
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Waste of Time
by Nicole, Aug 15 '08 You spend time taking the surveys and then towards the end, after they already have most of your answers, they tell you that you don't qualify. I have never actually "qualified" for a survey. |
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scumbags
by Fred, Aug 07 '08 One of the worst on the net. They farm surveys out to other programs and use the same tactics. Gather all the info they need then tell you you don't qualify. As I said Scumbags. |
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Not worth the time
by Krystle, Jul 25 '08 I always get surveys from them but like a lot of people said I never qualify. What's the point of sending it out then? I mean you fill out your information so they should know a little about you. It's a sham. |
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scammers
by tosin, Jul 20 '08 I have taken multiple surveys and have supposedly been unqualified for when in actually each survey took about 20 minutes to complete before I was "unqualified." This is a cheap shot at not paying survey participants their rightfully earned points, making it nearly impossible to reach the minimum threshold that is needed to cash out when each survey pays out about 10-50 points on average, IF YOU EVER QUALIFY. This site is not practicing honestly. DONT WASTE YOUR TIME |
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No compensation after being screened
by Monty, Jul 18 '08 This company surveys are for too long.I have taken many surveys that have taken over 20-30 minutes.After which they say you do not qualify for this survey.What about all the information that was answered.They still are getting paid for everyone responding (who don't qualify)they still are selling that information.NOT RIGHT,THEY ARE USING PEOPLE. |
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terrible
by Don, Jul 16 '08 I agree that the screeners are too long just not to qualify for any surveys. PSB are like that too so avoid them also. When I see one of their surveys, I just hit delete. |
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Can't do them
by Jim, Jun 28 '08 My problem with OTX stems from my move from Pennsylvania to Missouri. Ever since I moved every time I get an OTX survey from the member sites I always get a screen saying "You have done too many surveys and no longer qualify". |
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Dishonest & Worst
by Kelly, Jun 23 '08 These guys are the absolute worst and incredibly dishonest. It boggles the mind that they continue to get away with their sketchy practices. What they do is have you fill out a survey with all the information they want to get from you and then at the end they say you don't qualify - after you've already given them all the info they need! Don't believe the lie that the questions are just a screener - the questions are far beyond being screener questions. You are taking the surveys and being lied to! |
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Don't even touch!
by almon, Jun 21 '08 I got three invitations from them this morning say "you might qualify according to your information". I put exactly the sign up personal informations but didn't get any!
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Waste My Time
by Charles, May 25 '08 Long screener with no rewards, they must be having issues with panelists as I now see them farming out surveys to other companies. I refuse to do surveys for them on other sites, as they still have the same long screening process with mutiple questions and then no payment. Stay away from these surveys! |
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Unless YOu Get Points from Someone Else Don't Waste Your Time
by Michael, Apr 04 '08 Unless you are getting points from MyPoints or someother 3rd party for attempting OTX Survey's don't waste your time.
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"screeners" too long!
by Joy, Apr 03 '08 I do the daily surveys on TreasureTrooper.com and they use OTX and I'd get through about 15-20 mins of the survey answering seemingly qualifying questions that I could fully answer. and then it would tell me I don't qualify. I'd litteraly have to take about 5 surveys just to earn 1 dollar on treasuretrooper |
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Waste of time
by dermot, Feb 12 '08 OTX are a total waste of time. The screeners are longer than surveys for other companies and then you get booted off. Avoid this company if you value your time. |
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No No No
by Joseph, Feb 05 '08 I've cashed out once, for a $5 Amazon certificate.
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a waste of time to visit these people
by nova, Jan 23 '08 proported "Screener" surveys offer no remuneration for LOOOONG "screener" surveys which are actually a complete survey. NO PAYMENTS of INCENTIVES to ANYONE! No response to complaints! No reason to even ATTEMPT to complete any of their offerings as they do not deal honestly with the surveyee! Hopefully they WILL disappear form the scene promptly! |
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Avoid OTX
by James, Jan 12 '08 They're a rip off. 20-30 minute "screeners", which are actually surveys you do for free. Very, very long surveys, when you do get into one, and very low compensation. I really hope they go under very soon. |
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Beneath the skin
by Cyd, Dec 28 '07 I finally got smart and started to refuse surveys for these people even when I'm linked there through one of the good panels. They appear to be legit, but behave like a slimy corporation: snipping at every corner until there is nothing left. Their rating in dropping like a rock, and rightly so. I have a long list of surveys that were underpaid, surveys where after 20 minutes they tell you you don't qualify, and "responses" to complaints that were so barren of substance they might as well be anti-matter. I'm looking forward to these folks going under. |
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No reply to emails
by Kenneth, Nov 05 '07 They never answer emails whenever you have a question or problem. They do not pay enough points to make it worth the time to do the surveys |
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I don't like this site
by gail, Sep 29 '07 It takes a long time to answer the screening questions due to their new format. Very tedious and I feel like it is not worth the time investment for what you get back. |
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there is a better way
by Dan, Sep 13 '07 You do OTX surveys by joining a gpt site and doing their daily survey portal, that way you get paid for them.
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This company has been ranked 73 times.

