Survey Exchange (OTX)
10567 Jefferson BlvdCulver City, CA 90232
United States
tel: 310.736.3400
help@surveyexchange.com
Click here to visit their website
View Active Complaints
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Overall Company Rating: 21.5%
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| Survey Company: | |
| Overall experience with this Survey Company: | 22.8% |
| Would you recommend this company to friends and family? | 2.8% said yes |
| Registration: | |
| How would you rate the ease of registering with this company? | 51.7% |
| Have you signed up to take surveys with this company? | 72.2% said yes |
| Did you receive an email confirming your intention to take surveys? | 52.8% said yes |
| Were you misled in any way when signing up? | 30.6% said yes |
| Website: | |
| How would you rate the overall look and feel of their website? | 40.6% |
| Rate the ease of finding Company information: | 37.2% |
| Customer Service: | |
| What is your overall rating of Customer Support provided? | 26.7% |
| Rate the quality of Customer Support responses to your questions: | 25.3% |
| Rate the timeliness of Customer Services responses to your questions: | 28.0% |
| Incentives: | |
| Rate the quality/amount of incentives paid per survey: | 27.8% |
| Rate the time it takes to receive your incentive: | 33.3% |
| Have you always received the incentives you had earned? | 36.1% said yes |
| Survey Experience: | |
| How many surveys do you receive in an average month? | 14 |
| Is taking their surveys an easy and enjoyable experience? | 2.8% said yes |
| Rate the quality of surveys you receive: | 26.1% |
| Rate in general how well this company's surveys work: | 23.9% |
| General: | |
| Do you think the survey results are used for legitimate market research purposes? | 33.3% said yes |
| Do you feel that your personal details are kept private with the company? | 38.9% said yes |
| Rate how you feel your opinions matter to this company: | 24.4% |
User Reviews
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Not a nice site
by Andrea M, Nov 16 '09 I am forever having problems on this site. |
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Total scam...
by Marty, Nov 13 '09 Avoid this like the plague or swine flu. If you see any headers from them in your inbox ( Survey Exchange), don't waste your time. It's a total scam and they're trying to rip you off. Also avoid doing business with anyone doing business with these crooks as birds of a feather and all that... |
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Don't Bother
by Brad, Oct 23 '09 What a scam! Don't take their surveys. You can spend up to a half hour thinking your taking a survey when in fact it's really a screener. I learned my lesson the other day by qualifying for one of their 20 minute surveys only to be told at the end that I didn't qualify. Thanks OTX! |
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WHAT A WASTE
by Ginger, Oct 13 '09 This is the most Scamming survey site out there. Being bumped off after they gather your info. What is that all about. Just so they do not have to credit you for your time and opinion. This site SHOULD be shut down.
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INFORMATION THIEVES!!!!!
by Brian, Oct 06 '09 IF YOU WANT TO WASTE YOUR TIME FILLING OUT INFORMSTION AND NEVER QUALIFING I RECOMMEND THIS SITE!!!! BUT FOR THE REST STAY AWAY IF YOU SEE IT IN ANOTHER SURVEY AVOID IT ITS A WASTE OF TIME!!!
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Absolutely horrible
by debra, Oct 01 '09 Just to qualify for a survey can take 30 mins. Then they disqualify you. Meanwhile, they have 30 minutes of your information, for free. Maybe, if everyone stopped doing their surveys, they would be forced to change their ways or go out of business.
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Worst Surveys
by Lindsay, Sep 25 '09 Every negative statement is true! regardless which company you get the OTX survey from, i just click the close button! You never qualify! |
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Sorry, you have not qualified
by Brian, Sep 25 '09 I was beginning to get a little paranoid, but, reading the other comments here, I have had almost all of the same experiences. ONCE IN AWHILE, I have gotten all the way through one of their surveys, but, most of the time, I just waste a bunch of time "attempting to qualify" for surveys which they told me I was "likely to qualify for" - whatever. Don't waste your time here. |
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I like it
by Yuanyuan, Sep 22 '09 Well, when I first joinn this site, I didn't like it very much but now I changed my mind, although their customer service is kind of slow but they did reply my e-mail and credited me with the missing points, i was surprised, and when I redeemed a $5 gift card last week, I got it 3 days latter, WoW.
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OH NO, NOT ANOTHER OTX!!!
by Kathy, Sep 18 '09 I don't belong to OTX persay but, I belong to other sites that use OTX. I want to scream when I get an email from Opinion Outpost that says I have a survey from OTX, with a 20 point ($2) reward. Not worth it. |
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Complete Waste of Time
by Matt, Sep 17 '09
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worst....site....ever
by Robert, Sep 16 '09 How this rates 22% is beyond me. Must be company employees beefing up the number. 100% scam...really nothing else to say. Take their surveys then get told you don't qualify...even after you obviously have completed the survey. Avoid. |
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the worst
by kevin, Aug 25 '09 this has to be the worst company out there. they have you fill out a survey and then you get through it and it says: "WE'RE SORRY, YOU DID NOT QUALIFY--- TRY QUALIFYING FOR ANOTHER SURVEY?" and then you get tricked into clicking "yes" and then before you know it, it's an hour later and you have nothing to show for it. |
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Horrible
by carol, Aug 21 '09 This company is the worst of the worst.
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otx surveys
by dan, Aug 20 '09 I actually qualified for 1 survey out of about 50 surveys. I dont belong to this survey site but others who use otx I actually complete one survey which took about 12-14 minutes to be told at the end of course |
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After 40 minutes you get nothing
by Kevin, Aug 18 '09 After taking a survey for 40+ minutes you will get a message that says you took the survey to fast and they give you nothing. After taking the survey you will never see a reward show up. If you do see your reward it will be less than what was promised. Their surveys have consistently failed half way through or run so SLOW that it will take you 2 hours to do a 20 minute survey. This survey company is by far the worst and you can't get away from them when you join other panels because they redirect you over to their surveys from time to time. Boycott this company until they get their act together. They will come up with any excuse to NOT give you a reward and they don't respond it emails or support questions. |
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Whatever
by Sonya, Aug 18 '09 I have qualified one time in the thousands of surveys I have come across. That one I DID qualify for, I spent 30 minutes on it, only to find out at the end, I would not be receiving my incentive because I completed the survey way faster than other people did. WTF? Considering noone even qualifys for the surveys, how did I do it faster? Thats was the last straw with me. Why these companies are choosing OTX, when they are the worst rated company out there is beyond me. |
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SCAM SURVEY SITE!
by Emily, Aug 15 '09 Going to save myself some typing here. Just read the rest of the posts here. Every word is true, this is the scam site for survey takers. Don't be fooled. Do not waste your time. |
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otx/amp is a complete waste of time
by maria, Aug 13 '09 2 hours worth of trying another survey over and over to be disquailified in the hopes of getting rewarded its not worth the time i say that you will complete one of these 10% of the time.if you are honest.they get free info from you and they will problily get paid for it.but you won't. |
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Only if you like torture
by V, Jul 28 '09 They ask you the same questions over and over and over every survey - some just keep going and going and going. Most you never qualify for. There are so many system glitches your head will spin. One moment they are asking you about one topic and the next page repeats the same questions they asked 15 minutes ago in the same survey - you just keep going round and round in their crazy merry-go-round. |
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HELL NO!
by Jeffrey, Jun 01 '09 IF YOU SEE AND OTX SURVEY COME THROUGH, YOU'D BETTER JUST DELETE IT!!! You will spend 45 minutes answering tedious survey questions, only to be told you do not qualitfy, or once you have finished the survey, a computer glitch will come up and you will not be credited or paid for your time. This happened to me 3 times! THEY ARE THE WORST COMPANY EVER! DON'T JOIN! |
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There are people that recommend this site???
by Michael, May 30 '09 That's insane. If you're going to spend all the time doing a OTX survey, you can get paid for it. Survey exchange will give you like 400-700 points for one and you need 10,000 points to get $10? There's a reason it's the worse rated...because it is the worse. |
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keep trrying
by Lei, May 28 '09 I would always receive OTX surveys through opinion outpost and would dread them, knowing that I would be disqualified. but today I was stuck at home and I decided I would follow through with completing the chain of OTX surveys I found in my email. I was probably disqualified 3 times relatively quickly before I qualified to complete an entire survey and I was credited for it. OTX is definitely frustrating, but I will continue to o them when I have the time. |
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Huge Scam
by Annette, May 21 '09 If you see an invite to an OTX survey in your inbox, just say no. OTX is a huge waste of time! The screeners are ridiculously long, even if you do qualify it could take you an hour or more to complete the whole process. Once you qualify for a survey, you often take the entire thing, or almost the entire thing before they tell you, you are disqualified and then you don't get compensated for your time. And lets say you do qualify and complete the entire survey, half of the time you will receive a technical error when you submit it. When you email customer service, they will tell you that the survey timed out because you took more than the allotted time, which is a complete lie. As far as I see it OTX now has all your answers and now they don't have to pay you. They are cheats, scam artists, and their customer support always blames you for technical errors avoid them! I can't believe so many reputable survey companies use them. This company need to be investigated and shut down. |
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The Lowest of the Low
by jim, May 10 '09 A complete waste of time with this company. How do they manage to stay in business, beyond me. |
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Slime Balls
by Gene, Apr 19 '09 OTX is the lowest form of humanity on earth. They prey on the newbees who are just getting started taking surveys. They steal their information and then dq them at the very end of the survey. When I see OTX I automaticaly hit the X button. STAY AWAY! or be sorry. |
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A rare positive review
by Jess, Mar 31 '09 Wow, so many negative reviews. When I had first joined up, I did suffer from the same problems everyone else complains about, but recently it appears that their surveys have gotten a little shorter and less repetitive? I've managed to cash out 2 or 3 times this year and the survey experience was relatively painless (some even managed to be vaguely interesting). Although my opinion of OTX has been positive lately, I still dread running into them through other survey panels (anything they send to me directly is welcomed, though). Sooo...it's hit or miss with OTX. If it doesn't work for you, your best bet is to move on to something better. ^^ |
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SHAME ON OTX
by Louanne, Mar 29 '09 OTX needs to practice what they preach in their contract/agreement. Surveys are long, monotonous, boring and then they disqualify you. OTX as far as I am concerned is seriously lacking in morals, character, ethics, professionalism, and business protocol. |
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piece of junk
by stephen , Mar 23 '09 they scam money and the most important thing time never use them again |
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a waste of space and a con
by Jennie, Mar 21 '09 they send you long and tedious surveys, after 25 minutes of one that was supposed to take 20 minutes, I am told I have been screened out and no payment.
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website
by Clam, Mar 21 '09 I think that all they really do is get all the information that you put into the survey, take it, use it, and pay you squat. |
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Same experiences...
by Kevin, Mar 20 '09 These guys come up through opinionoutpost quite a bit, and guess what? Never actually got points for one of their surveys despite spending up to 45 minutes on them and answering tons of questions. Today was the last straw, I set the filter on my mail account to automatically delete anything with "OTX" from opinionoutpost. Don't bother with their surveys, ever. |
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Theft of Service
by Dixie, Mar 20 '09 OTX is dishonest they never qualify you after all kinds of information even after they first said you did qualify I've attempted many surveys through them and all I ever got was disqusted. AVOID THEM LIKE THE PLAGUE! |
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cheaters
by debbie, Mar 12 '09 I am so pleased to see others speak up against OTX. This survey company selects a person to respond to a specific survey offering cash incentives. After answering 90 percent of the survey, they either display an error message which does not allow you to get credit, or they simply state you do not qualify after 30 minutes. This has happened to me many times that now when I see OTX at the beginning of a survey, I simply exit. I discovered the same thing happened to my sister but she is smarter than me. After one occurance, she stopped doing their surveys. Me being slower did many but always got the same result. OTX cheats their responders. They are dishonest and I hope they get whats coming to them. I would like to use a few four letter words to discribe this awful company but I will refrain. |
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The bottom
by Peter, Mar 01 '09 Reading through all the the reviews posted so far, I can only confirm that OTX is the worst survey experience I have dealt with so far. You never qualify and on several occasions they have taken me deep, deep into surveys, only to let me know: "Unfortunately, ....". Yes, for your opinions, but paying you for it, nooooo. I'm just wondering with all the negative comments posted here and on other survey review sites, that these people stay in business and other survey companies (like GlobalTestMarket and Opinion Outpost) actually want to do business with them, because this negative OTX experience looks also pretty bad on them. Anyway, avoid them and if you end up with an OTX survey through another company, just skip it, because it is absolutely not worth your time. By the way, how did OTX end up on this site with 20 %? I would give them 0%. |
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junk
by cheryl, Mar 01 '09 not worth the time or effort |
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Utterly Ridiculous
by Marzetta, Feb 07 '09 This has got to be one of the worst survey sites I have ever come across. They have these extra long screening questions (which is all I get to take because they never seem to let me past the screeners to even take the survey without disqualifying me.)When I see the letters OTX at the begginning of a survey thats my cue to just exit the survey on the spot. They don't deserve the time of day . |
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The worst
by Shelbie, Jan 25 '09 I have spent too much time on their surveys only to be disqualified after answering numerous questions. Half the time there are technical problems 10 minutes in. I have yet to actually qualify for and finish an OTX survey. Not worth the time! |
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Scam you everytime
by Debra, Dec 27 '08 They are the WORST survey company I've ever come across. Oh they want and get the information they're after, but you never get rewarded only get disqualified regardless of the time - 1 second to an hour. This site needs and should be investigated. I belong to a lot of survey sites and have been doing surveys for about a year and a half and many of my sites offer OTX. The only thing I can think of is OTX pays them good, but never pays us. It's a shame that a site like OTX is allowed to use and abuse survey takers and yes I know we don't have to take them, but when you belong to sites that offer OTX you have to take them to be in good standing with the site. But thank goodness most of them you get screened out of very quickly. And thank the lord for the super professional sites who are fair and honest and offer you points, cash, sweeps in exchange for your time. Of course this is just my opinion. Debra |
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This is bad....
by Hideki, Dec 23 '08 The other day I was doing a week-long, diary type survey for OTX. I did every day's worth diligently for six days, and guess what? On the seventh and final day, I was told I did not qualify. I should have known better. Shame on them, and shame on me for ever believing that OTX would be honorable. |
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scam
by jamie, Dec 04 '08 The other day I took a survey where they showed ya advertisements and you judge them and rate them and deide if you would purchase them. 45 minutes only to be told I didnt qualify. I already took the stankin survey. will never do it again. |
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OTX is the worst
by Carol, Nov 11 '08 I don't belong to their actual website, but there are a lot of the survey sites that I do belong to use OTX as a survey source and I have never qualified for a survey. I have asked some of my survey sites why I don't qualify for the surveys through OTX. Way to go Lori, I feel exactly like you. A person fills out a lot of information about yourself sometimes taking a long time and then the survey site says that you did not qualify. I personally would not recommend them and I just ignore any survey's that refer to OTX. I think something should be done about them, they certainly seem like a scam and they do give a bad name to actually doing surveys. |
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Among the longest surveys I've taken
by Ryan, Oct 30 '08 Continually booted out of surveys after wasting 15 minutes or so. Some are the most boring surveys in the industry. Very repetative questioning. I'm amazed they stay in the business. |
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Just say NO to OTX
by Lori, Oct 29 '08 OTX just blatantly gets you to fill out as much information as it can before disqualifying you. It's alarming that I've started getting OTX surveys even through my favorite survey companies, but I always close them immediately when I see that they are OTX. No matter which comapny these surveys come through, you can count on not qualifying. There is just no point in the survey at which you can feel that you've qualified. Disqualifications even come at the very end when they ask questions to "sort" respondents. |
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Suspisions Confirmed
by Myrna, Oct 23 '08 I happened to find Survey Police while researching OTX. You've confirmed my suspicions, I never qualify after a long survey, I think OTX is a scam. All of your comments and complaints are exactly like mine. I won't do any of their surveys no matter what site they come through. |
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dont like
by Jessica, Sep 25 '08 You will be in a survey for a half and hour before they deside to diqualify you. They just want all your answers and not to pay you. This is a terrible survey place and i no longer go threw them. |
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they suck
by Lakisha, Sep 11 '08 I've gotten surveys from them through Greenfield, and I really think they're in cahoots. I never qualify, and they constantly put me through to the same surveys. This said, I ignore them unless they're being administered through a company other than Greenfield that award points or a monetary award. |
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Annoying
by Celeste, Sep 06 '08 As indicated above this is an obnoxious waste of time! I often encounter thier surveys on other sites and groan whenever I see one!
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Utterly worthless
by Miranda, Aug 27 '08 I signed up with OTX themselves over a year ago, who were then masquerading as Ampario Surveys. I have not ONCE "qualified" to earn the promised incentive. The final straw was spending almost 90 minutes watching a video only to be told that since there were too many problems buffering the video (I have a cable modem) that I wasn't going to receive the incentive. After contacting them twice about the issue, both times I got a "failed delivery" notice about the email, so the email address they've given for support purposes doesn't even exist! Please, do not waste your time on a company that isn't worth the used cat litter I throw out every day. |
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Waste of Time
by Nicole, Aug 15 '08 You spend time taking the surveys and then towards the end, after they already have most of your answers, they tell you that you don't qualify. I have never actually "qualified" for a survey. |
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scumbags
by Fred, Aug 07 '08 One of the worst on the net. They farm surveys out to other programs and use the same tactics. Gather all the info they need then tell you you don't qualify. As I said Scumbags. |
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Not worth the time
by Krystle, Jul 25 '08 I always get surveys from them but like a lot of people said I never qualify. What's the point of sending it out then? I mean you fill out your information so they should know a little about you. It's a sham. |
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scammers
by tosin, Jul 20 '08 I have taken multiple surveys and have supposedly been unqualified for when in actually each survey took about 20 minutes to complete before I was "unqualified." This is a cheap shot at not paying survey participants their rightfully earned points, making it nearly impossible to reach the minimum threshold that is needed to cash out when each survey pays out about 10-50 points on average, IF YOU EVER QUALIFY. This site is not practicing honestly. DONT WASTE YOUR TIME |
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No compensation after being screened
by Monty, Jul 18 '08 This company surveys are for too long.I have taken many surveys that have taken over 20-30 minutes.After which they say you do not qualify for this survey.What about all the information that was answered.They still are getting paid for everyone responding (who don't qualify)they still are selling that information.NOT RIGHT,THEY ARE USING PEOPLE. |
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terrible
by Don, Jul 16 '08 I agree that the screeners are too long just not to qualify for any surveys. PSB are like that too so avoid them also. When I see one of their surveys, I just hit delete. |
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Can't do them
by Jim, Jun 28 '08 My problem with OTX stems from my move from Pennsylvania to Missouri. Ever since I moved every time I get an OTX survey from the member sites I always get a screen saying "You have done too many surveys and no longer qualify". |
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Dishonest & Worst
by Kelly, Jun 22 '08 These guys are the absolute worst and incredibly dishonest. It boggles the mind that they continue to get away with their sketchy practices. What they do is have you fill out a survey with all the information they want to get from you and then at the end they say you don't qualify - after you've already given them all the info they need! Don't believe the lie that the questions are just a screener - the questions are far beyond being screener questions. You are taking the surveys and being lied to! |
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Don't even touch!
by almon, Jun 21 '08 I got three invitations from them this morning say "you might qualify according to your information". I put exactly the sign up personal informations but didn't get any!
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Waste My Time
by Charles, May 25 '08 Long screener with no rewards, they must be having issues with panelists as I now see them farming out surveys to other companies. I refuse to do surveys for them on other sites, as they still have the same long screening process with mutiple questions and then no payment. Stay away from these surveys! |
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Unless YOu Get Points from Someone Else Don't Waste Your Time
by Michael, Apr 04 '08 Unless you are getting points from MyPoints or someother 3rd party for attempting OTX Survey's don't waste your time.
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"screeners" too long!
by Joy, Apr 02 '08 I do the daily surveys on TreasureTrooper.com and they use OTX and I'd get through about 15-20 mins of the survey answering seemingly qualifying questions that I could fully answer. and then it would tell me I don't qualify. I'd litteraly have to take about 5 surveys just to earn 1 dollar on treasuretrooper |
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Waste of time
by dermot, Feb 12 '08 OTX are a total waste of time. The screeners are longer than surveys for other companies and then you get booted off. Avoid this company if you value your time. |
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No No No
by Joseph, Feb 05 '08 I've cashed out once, for a $5 Amazon certificate.
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a waste of time to visit these people
by nova, Jan 23 '08 proported "Screener" surveys offer no remuneration for LOOOONG "screener" surveys which are actually a complete survey. NO PAYMENTS of INCENTIVES to ANYONE! No response to complaints! No reason to even ATTEMPT to complete any of their offerings as they do not deal honestly with the surveyee! Hopefully they WILL disappear form the scene promptly! |
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Avoid OTX
by James, Jan 12 '08 They're a rip off. 20-30 minute "screeners", which are actually surveys you do for free. Very, very long surveys, when you do get into one, and very low compensation. I really hope they go under very soon. |
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Beneath the skin
by Cyd, Dec 28 '07 I finally got smart and started to refuse surveys for these people even when I'm linked there through one of the good panels. They appear to be legit, but behave like a slimy corporation: snipping at every corner until there is nothing left. Their rating in dropping like a rock, and rightly so. I have a long list of surveys that were underpaid, surveys where after 20 minutes they tell you you don't qualify, and "responses" to complaints that were so barren of substance they might as well be anti-matter. I'm looking forward to these folks going under. |
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No reply to emails
by Kenneth, Nov 05 '07 They never answer emails whenever you have a question or problem. They do not pay enough points to make it worth the time to do the surveys |
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I don't like this site
by gail, Sep 29 '07 It takes a long time to answer the screening questions due to their new format. Very tedious and I feel like it is not worth the time investment for what you get back. |
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there is a better way
by Dan, Sep 13 '07 You do OTX surveys by joining a gpt site and doing their daily survey portal, that way you get paid for them.
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Ranked 36 times in the last 365 days.

