YouGov

50 Featherstone Street,
London EC1Y 8RT
United Kingdom
tel: +44 (0)20 7012 6000
http://today.yougov.com/contact/
Click here to visit their website

Verified by SurveyPolice Ranked 16 times in the last 365 days. Rate_this_company User_reviews

Overall Company Rating:
62.1%
Survey Company:
Overall experience with this Survey Company: 63.8%
Would you recommend this company to friends and family? 56.3% said yes
Registration:
How would you rate the ease of registering with this company? 88.8%
Have you signed up to take surveys with this company? 93.8% said yes
Did you receive an email confirming your intention to take surveys? 100.0% said yes
Were you misled in any way when signing up? 18.8% said yes
Website:
How would you rate the overall look and feel of their website? 75.0%
Rate the ease of finding Company information: 72.5%
Customer Service:
What is your overall rating of Customer Support provided? 40.0%
Rate the quality of Customer Support responses to your questions: 36.7%
Rate the timeliness of Customer Services responses to your questions: 40.0%
Incentives:
Rate the quality/amount of incentives paid per survey: 47.5%
Rate the time it takes to receive your incentive: 42.5%
Have you always received the incentives you had earned? 50.0% said yes
Survey Experience:
How many surveys do you receive in an average month? 9
Is taking their surveys an easy and enjoyable experience? 68.8% said yes
Rate the quality of surveys you receive: 66.3%
Rate in general how well this company's surveys work: 67.5%
General:
Do you think the survey results are used for legitimate market research purposes? 93.8% said yes
Do you feel that your personal details are kept private with the company? 75.0% said yes
Rate how you feel your opinions matter to this company: 68.8%

User Reviews

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Happy-ish member
by John, May 09 '13

Slow payers as you have to build up a £50 credit then wait up to a month for them to authorize and up to another month before it is paid to you. They do give you that info on the site so they are conning you. I get rejected from a fair number of surveys and sometimes that's at a very late stage of the survey. I have had one payment from them which took me about 18 months to earn, but because of rejections I only do short lower paid surveys.

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DOES NOT PAY REWARDS!
by Deb, May 08 '13

I have worked for 2-3 yrs to obtain 100,000 points and redeem them for a $100.00 check - which I did on March 26, 2013. I am still waiting for my check and my emails are being ignored. YOUGOV IS A SCAM!! The U.S. yougov main office is in Palo Alto, CA and I reported them to the BBB there. I encourage everyone else who has not received their rewards to do the same.

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Where is my camera
by john, Apr 21 '13

I now have 43000 point accrued over a three year period. I ordered their webcam about 6 months ago. after complaining for 3 months I received an email stating there had been a postal mix up and that I would be receiving my new webcam within 10 days, that was about two months ago. I just sent a message today asking to cancel the webcam and I would trade my points for money and buy my own webcam. We will see what happens. This is quite frustrating. I answer all their surveys honestly with diligence and this is how I am rewarded? I am about to call it quits.

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YouGov.com
by Julie, Apr 05 '13

I am very happy with this survey site

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long haul
by Pat, Mar 16 '13

Used to take 2 years to get the £50 cheque but since I turned 80 it seems that my opinion is not wanted very much. Due to low number of surveys now received reckon I may not survive to receiHae another cheque! Have been a panel member for many years.

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takes forever!
by laura, Feb 01 '13

it takes ages to reach the 5,000 points amount but at least its legit i'm only on 1,000 :L

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Late payment
by Valerie, Jan 07 '13

It has taken me 3 long years to reach 5000 points, which I finally achieved 22 November. I claimed my hard earned £50 straight away. When nothing had appeared by 27.12.12., I emailed and received a reply next day, saying that payments normally take place within a four week timescale, but because of Christmas, are taking an extra 10-14 days. Seems like they want to hang on to their dosh for as long as possible. Hope thats helps anyone who is waiting as well.

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Frustrating to have had no contact
by Donna, Jan 04 '13

I have been a member for several years, if you expect a quick incentive then use a different survey site as it does take a long time to achieve the 5000 points required for a BACS payment. This has never been an issue for me as I have found the surveys to be interesting and relevant to me mostly.
However, after finally earning the points to redeem in mid-november I have received no payment as at 04.12.13, I have sent two emails through the website and have had no response whatsoever.
I wouldn't even mind if they emailed back saying that they apologise but there are a few delays as I would at least know the status.
It appears that a lot of the comments on here are quite recent so I assume it is a new problem?
Very frustrating.

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Nil
by Malcolm, Dec 24 '12

Was with you gov for a number of weeks and heard absolutly diddly squit from them no surveys no nothing total waste of time appearded to more aimed at airing their political views than giving surveys

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Can't get reward
by Teresa, Dec 18 '12

*I have been a member for 3 years, finally got the 100,000 points and requested payment on Nov. 3, 2012. Still have not received my payment. It took forever to get there and now they won't answer e-mails, today I searched the site for phone numbers and got a guy somewhere who said just e-mail him about my payment. The server came back and said he didn't give me a legitimate e-mail address. I am so frustrated with YOUGOV. After working that long, you should be able to get your reward at least within 6 weeks. Now I am beginning to wonder about this company.

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Where's the money?
by kim, Nov 24 '12

I asked for my $100 check after taking 5 years to earn it and I cant seem to get it or an answer as to where it is.I asked for it on 10/6/12 and as of today 11/24/12 I haven't received it.It's been over 7 weeks and they wont answer my emails.In fact they have never answered any emails I have sent them.Wonder if anyone has ever been stiffed by this company?

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Where's my $100??
by Stephanie, Nov 07 '12

I FINALLY after 2 years hit the 100,000 mark, cashed out for the $100 and have yet to receive a dime. It said it could take up to 4 weeks to receive but it has been closer to 7wks, going on 8. I have written them twice now with not one reply.

This has always been one of my favorite survey sites. They're simple, to the point, no errors or "sry, quota filled" after answering 20 minutes worth of questions, and I really enjoyed the political surveys.

After cashing out, not receiving my money, and no customer service support getting back to me.. I think I may have to re-think one.

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Slow Boat From China
by Monty, Oct 21 '12

I have been an member since 2005,it has taken me seven years in order to cash out finally. I receive at least one survey a week they are easy to complete. But the cashout threshold is really high. You get an minimum of 500 pts per survey,maximum of 1000 pts. Cashout threshold is 35,000 pts to get $15 which they put that into affect last week, to attract more people to sign up with there panel.

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If you don't mind making nothing for a good while
by LNatasha, Aug 28 '12

It'll take you a good long time to make enough points to get a decent prize. To even get $15 takes 35,000 points. Have been a member about 6 months and only have 12,000 points, and I have done every survey they sent, which was not many. I figure it takes a full year to even get 24,000 points.

To get their $100 prize, it will probably take FOUR YEARS!

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slowed down
by kevin, Jun 22 '12

at the begining i would get 2/3 surveys a week always qualified now im on 4333 or so points i am lucky to get one a month when i get to the fresh hold i think i will unsubscribe

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Takes Time But Easy
by Robert, Jun 20 '12

You will certainly qualify 100% of the time. But in an average of 500 points per survey it'll take 200 surveys to cash out $100. The way look at it this is a free Christmas club plan for 2016. Surveys are easy, generally short and easy navigation. But if you need instant incentives this is not for you.

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BE PATIENT AND VIGILANT
by Judith, May 28 '12

They are legitimate but they are also sneakey in that when you have finished a survey they ask if you want to enter for a prize draw - if you are NOT careful you find yourself spending 50 of your HARD earned points on something that appears, on the face of it, to be free!

The payout threshhold is VERY high - 5000 points for £50 but TAKES FOREVER TO EARN - I have belonged to them for THREE years and only had ONE payout so you can see it is VERY, VERY SLOW to put it mildly. I always qualify for the surveys but only receive them very infrequently.

If you have patience, I suppose £50 overy
two years or so is not so bad!

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Patience
by Marcia, May 15 '12

if you want quick reward incentives don't go here, but rewards are instantly awarded and surveys are varied, some political, some consumer, some celebrity recognition. Eventually worth the effort.

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Political stuff mainly
by Paul, May 11 '12

Definitely a popular one and a good one overall but I think at the end, they don't reward so much. Ok, getting £50 is a lot but you need to fill in lots of survey and they are all quite long so not sure at the end if the ratio £/time spent is that good. Still a relevant paid surveys website though!

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Great if you enjoy political surveys, but probably not worth the effort otherwise
by Tommy, Mar 17 '12

I signed up for this panel because they do political surveys as well as regular surveys, so I enjoy almost all of their surveys. But you have to really enjoy them to spend any amount of time on this. It takes 30-35 surveys to earn enough points for a simple t-shirt. I'm saving up 100,000 points to get a $100 Visa gift card, but it's taken about three years and I still have probably 20 more surveys to take before I can get there, and I've gotten close only with the help of a web monitoring plug-in program that gave me 10,000 points. Their surveys are always pretty short, 10-15 minutes, and the surveys get political a couple times a month. So if you like political surveys, definitely sign up. If not, probably shouldn't waste your time.

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Insulting Incentives
by thomas, Mar 06 '12

Gee whiz, kiddies...in just about TWO MORE YEARS, I MIGHT qualify for a kewl (ntm nifty-keen) TOTE BAG! Bye!

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Interesting survey's for rewards
by April, Jan 18 '12

I've been a member for few yrs and enjoy most of their surveys and easy to do I like saving up points for Olive Garden gift cards but you can get a few different ones to pick, its nice to get something.

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Nice
by Glenn, Jan 07 '12

I signed up in May 2007 back when it was called PollingPoint. I finally redeemed the $100 reward in December 2011. That took about 180 surveys spanning over four years. There's the usual daily shopping or celebrity polls which I'm not fond of but still complete it but once in a while they'll do the political, health, or technology related polls which I do like.

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One of the few that are legit!
by Anthony, Dec 17 '11

Yes it may take a while to get the incentives.But you will never see "Sorry you didn't qualify or quota full". In fact since I've been with them I rather enjoy the politics side it. It makes them unique for that. They do need better rewards. But they still are way better than getting the "Sorry you didn't" screen.

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Dependable
by Mick, Nov 18 '11

Good, reliable panel. I often read survey results from YouGov in papers on serious political issues. I just wish they sent me these surveys and not fairly trivial ones about shopping etc.
Invitations are infrequent, but they do pay promptly when you reach £50. Recently they try and convert your survey points to prize draw entries, so be aware.

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One of my favorites
by Carol, Oct 31 '11

I do quite a few surveys some take so long to complete but with You Gov the surveys are not that long and I have never been disqualifed like others survey sites, I cashed out at $100. I find the surveys interesting and they usually pay 500 points or more per survey and sometimes I get 2 a day, you do get credited right away.

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Takes awhile but worth it!
by Rachel, Sep 06 '11

I am sooooo close to my $100 I can taste it! I actually really enjoy YouGov's surveys and find them interesting as they're often political in nature. They're easy with a good interface and they credit your points immediately.

They don't have tons of rewards, and most are not pertinent to me (living in rural Alaska with no chain restaurants), so I'm working towards the $100. :)

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Still a member but......
by Beth, Aug 20 '11

I don't do their surveys much anymore. They were giving out 100 points per survey, and after a year I only had 1200 points. I need 1700 to get one of their tote bags. I don't really bother with this panel anymore.

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