Xcel-Online Surveys Reviews and Features

Xcel-Online Surveys website screenshot

Xcel-Online Surveys

16, LGF, Sant Nagar, New Delhi,   110065 IN
Tel: +91 11 42343500   Contact: [email protected]
Operated by: Market Xcel Data Matrix

KEY FEATURES:

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PAYMENTS OFFERED

checkmarkAmazon gift cards checkmarkRetail e-vouchers

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HOW TO PARTICIPATE

checkmarkOnline surveys checkmarkMobile surveys checkmarkMobile app checkmarkTeen surveys checkmarkRefer-a-friend program

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REDEEMING REWARDS

200+ points (200 INR) minimum account balance required to request a reward.

Xcel-Online Surveys is a part of Market Xcel Data Matrix PVT LTD. Market Xcel is an organization that provides customized solutions for Market Research. It was established in the year of 2000, and since then it has been serving clients from various industries.

Take surveys on a variety of different topics, and when your account reaches enough points, you can receive payment vouchers such as PayTM & Amazon. The amount of points you receive for every survey completion will vary, but will range from 1-75 points with an average of about 30 points for every complete survey. A reward point is equivalent to INR 1.

Sign up to Receive Surveys

Once you sign up, surveys will be available on your dashboard and also emailed to you. A unique email and unique phone number is what you require to become a panellist and only one account per person in a family is permitted.

Take Surveys, Get Points

The reward points for each survey will vary depending on the topic and the content of the survey. These can vary from 1-75 points and can be even more in some special cases. Currently, 1 reward point is equivalent to INR 1. Points will be clearly outlined before you start the survey. After completion, points will be credited to your account either immediately or within 4-6 weeks after the survey closes (this depends upon our clients approval on responses).

Redemption

You may request a reward once you have reached a minimum of 200 points (on some occasions we change the limits anywhere between 100-500 points). Redemption options include Amazon Gift vouchers, PayTM and more.

Referral Program

You can invite friends to Xcel-Online Surveys and get compensated for doing so. Simply log into your account and navigate to the 'Invite Friends' section and follow the steps. Receive 1 reward points for every friend you refer.

Eligibility: Residents of India 13+. Members under 18 will have their points and prize money assigned to their parent/guardian.

Note: Xcel-Online Surveys has a zero tolerance policy against speedsters, suspicious domains and any such fraudulent activity which is solely intended to extract money. Any panellist found to be indulging in these activities or related activities shall be immediately barred from the panel and is his/her account will be set to zero. The basis and premise of the panel is to do quality research which helps and assists brands in shaping products and services that are relevant to society and sustains the environment.


Xcel-Online Surveys Reviews (20)

5 Star Reviews (2) 10.0
10.0
4 Star Reviews (0) 0.0
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3 Star Reviews (1) 5.0
5.0
2 Star Reviews (2) 10.0
10.0
1 Star Reviews (15) 75.0
75.0

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NO SUPPORT AVAILABLE

January 28, 2021 by ARPIT from India

I Completed three surveys provided from X-cel Online surveys but never received points for them and most of the time x-cel survey expires very soon for example if on the mail I received the survey @ 05:00 AM and I checked the mail @ 09:00 AM and clicked on the survey link on the new window a popup message displayed " Sorry, this survey has expired" I send them lots of mail to report this issue but they never replied and I also send them Screenshot of my X-Cel survey profile that I've completed 3 surveys but I didn't receive any points for it but they are deaf and dumb X-Cel survey support are not answering.
I hate X-Cel Survey, Its a bad survey site don't sign up for X-Cel survey.
Their user interface also sucks, and in the new update minimum redeem is 500 it's impossible to achieve because their survey is hard and you can't qualify for even 1 survey, so my suggestion is don't waste time on Xcel Surveys.

Xcel-Online Surveys reply logo

Xcel-Online Surveys responded to this review on January 29, 2021

Dear Arpit,

We regret the inconvenience it has caused but kindly understand that the surveys you get are based on qualification criteria and there is a sample to be achieved. Once the desired is reached the survey automatically closes.
The issue you are taking about may be due to the reason that you did not qualify a particular survey or it got closed and hence you did not qualify for any points.

We suggest to download our app in order to get to surveys faster.

Your feedback on redemption limit is noted and will be reviewed. Thank you for the suggestion.

Regards,
Team XOS
Time waster

December 10, 2020 by Dinesh from India

No Rewards, only surveys received by email, but no rewards.

Xcel-Online Surveys reply logo

Xcel-Online Surveys responded to this review on January 29, 2021

Dear Dinesh,

Inconvenience is regretted. Rewards are automatically credited to your account once you take and complete a survey. Mostly on a real time basis and in some cases post client review of the data.

Raise a ticket from your account in case you need any further clarification.

Regards,
Team XOS
Did not get rewards.

October 27, 2020 by Anupma from India

I did not get rewards from this site for a long time and am not getting any reply to my emails and their phone number is also not working. Please help me to get rewards.

Xcel-Online Surveys reply logo

Xcel-Online Surveys responded to this review on January 29, 2021

Hi Anupama,

By reward we understand that you have made a redemption and it has not reached you? If so, Kindly raise a ticket from your account for us to validate and the issue will be resolved.

If not, detail the issue on ticket itself.

We revert on tickets to maintain secrecy of our panellist.

Regards,
Team XOS
Worst Website - Do not enroll here

September 28, 2020 by Ashu from India

I have been filling surveys on this website for 6 months, but when it came to redeeming my points, they simply never gave me a penny. Even after multiple emails and follow ups I never got a reply.

Xcel-Online Surveys reply logo

Xcel-Online Surveys responded to this review on January 29, 2021

Hi Ashu,

Have you already redeemed the points? If so, Kindly raise a ticket from your account for us to validate and the issue will be resolved.

Regards,
Team XOS
Company not processing payments

September 14, 2020 by Girish from India

Since March the lock down started till date the company has not processed a single reward which i have completed. I have redeemed in the months of April, May, June and August and till date after sending several mails to the company no response but simply keep on sending surveys regularly.

Xcel-Online Surveys reply logo

Xcel-Online Surveys responded to this review on January 29, 2021

Hi Girish,

We regret the inconvenience caused. Kindly raise a ticket from your account and the issue will be resolved at earliest.

Regards,
Team XOS
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