Frequently Asked Questions

SurveyPolice Specific:

What is SurveyPolice?
How does SurveyPolice rank survey panels and GPT sites?
Why haven’t you sent me any surveys?
I received a huge, unexpected check from SurveyPolice. Is it real?
Can I file a complaint with you against a survey company?
I submitted a review a few days ago – why isn’t it on the website?
I don’t see a survey panel listed on SurveyPolice – is it legitimate?
I am having problems with my account
What is SurveyPolice?

SurveyPolice is a massive directory of online survey panels and GPT websites. Our website allows potential survey takers to find legitimate survey panels, and gives existing survey takers the opportunity to voice their feedback on survey panels they are already members of. It’s also a great place to connect with other survey enthusiasts via our forum.

How does SurveyPolice rank survey panels and GPT sites?

Our ranking algorithm is a complex formula which ranks survey panels and GPT sites based on user reviews. The algorithm even accounts for things like the number of reviews for any given survey panel or GPT site, as well as when a review was left. It is meant to give users a general idea of which websites are seen as reputable among members of the SurveyPolice community.

Why haven’t you sent me any surveys?

SurveyPolice is a survey reviews website, not a market research company. Therefore, we do not provide any online surveys.

I received a huge, unexpected check from SurveyPolice. Is it real?

No. Like many survey related websites, SurveyPolice’s logo has been used in Nigerian scams. Dispose of the check you receive, or keep it for kicks. You can learn more about how these scams work and how dozens of legitimate market research companies have been targeted here: I received an Unexpectedly Large Check from a Survey Company. Is it Real?

Can I file a complaint with you against a survey company?

You may leave a review on SurveyPolice for the survey site in question, but we no longer offer a complaints mediation service.

I submitted a review a few days ago – why isn’t it on the website?

All new and edited reviews are read by an actual person. Although most reviews are posted quickly, please allow up to 72 hours for your review to appear on our website. If after this time your review is still not showing up, you may have violated our commenting policy. Log into your account to see why your review was disapproved.

I don’t see a survey panel listed on SurveyPolice – is it legitimate?

SurveyPolice tries to actively maintain a database of hundreds of legitimate survey panels. Although our list is large, there may be survey panels we have not yet discovered. Please tell us if you’ve found one you believe should be listed here. Otherwise, because SurveyPolice strictly focuses on legitimate survey panels, we may be of the opinion that the survey panel you have come across is illegitimate, in which case we do not recommend joining it. For a more detailed explanation, please refer to: Why SurveyPolice does not list all survey websites.

I am having problems with my account

If you have forgotten your SurveyPolice account password, please click the “log in” button in the top right hand corner. You will then see a button that says “forgot password?”. Click it and follow the easy instructions in order to regain access to your account

If you can’t log in to your account with a survey company, please contact them directly with your inquiry.

General Online Surveys Questions

What do I do if I don’t get paid for taking a survey?
I received a huge, unexpected check from a survey company. Is it real?
How can I tell if a survey website is real?
What do I do if I don’t get paid for taking a survey?

The first thing is to make sure you’re being reasonable and patient. If a survey panel says they pay their members within 3 weeks, and it’s 3 weeks to the date of your request, give it another few days…even things like the postal service can influence the time it takes to receive a reward!

Otherwise, take a look here at what steps you can take to collect your reward: What do to when you don’t get your promised incentives.

I received a huge, unexpected check from a survey company. Is it real?

Almost certainly, not. Were you expecting it? Are you being asked to wire money somewhere? Is it for hundreds of dollars? Find out here how to determine if your check is authentic.

How can I tell if a survey website is real?

Check if it’s listed on SurveyPolice – use our search tool at the top of the page if you’re having problems finding a survey panel on our website. Failing that, read up on how you can recognize pseudo online survey websites.

Need More Help?

Contact us

If your questions wasn’t answered above, please contact us so that we can help.

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