OpinionSite Reviews and Features

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OpinionSite

888 West Alameda Road, Pocatello, Indiana  83201 US
Tel: (212) 391-5243   Contact: https://surveys.opinionsite.com/survey/selfserve/20dc/180809#?
Operated by: SurveyHealthcare

Quick Overview:
Rewards Offered: Cash paid via check Amazon gift cards iTunes gift cards Walmart gift cards
Member Opportunities: Online surveys Medical surveys Business surveys Teen surveys
Redeeming Rewards: 14,000 points ($10 worth) minimum balance required in order to request rewards.
Similar Panels: Branded Surveys, Opinion Outpost, Univox Community

OpinionSite has been around since 1997 and deals with a variety of market research opportunities. They are owned by Universal Survey - an umbrella company that backs a variety of smaller research panels. Over the years, OpinionSite has collected millions of valuable opinions from a range of consumers, business and healthcare professionals, leading to the future of many important company decisions.

Two Communities to Join

OpinionSite offers new members the option to join two different communities depending on their demographic. The first is a "Consumer Community" which ranges from business decision makers to consumers of everyday products. The second is the more exclusive "Healthcare Professional Community" which is for anyone who identifies as a healthcare professional. Members are welcome to join both if they fit the bill!

Take Online Surveys for Cash And Gift Cards

OpinionSite offers online surveys for cash that is sent in the form of a check. Accumulate points that can then be redeemed for a check when your account balance reaches $10 (14,000 points). The check will arrive at your given address in approximately 6-8 weeks time. If you choose a gift card option, you can expect to receive it 1-2 weeks after redemption. Gift cards available include Amazon, Walmart, and iTunes gift cards.

Join and Get $1, Complete Profiling Survey, Get $2

Confirm your registration with OpinionSite and receive 1,400 ($1.00) credited to your account. Complete the short profiling survey available in your account and earn an additional 2,800 points ($2.00).

Earn Fair Compensation

OpinionSite claims to strive to offer competitive and appropriate compensation and has set an absolute minimum of 50 points per participation, including for survey disqualifications. Survey payouts usually range from $0.50 - $2.00 per survey, but are fun and quick in nature. Once you have reached 14,000 points, or $10, you can begin to redeem your points for rewards.

Excellent Customer Service

OpinionSite prides themselves on having quality customer service for its panel members. If you have an issue or question, responses are usually quite quick and helpful!

Eligibility: Residents of the United States, 13+


OpinionSite Reviews (31)

5 Star Reviews (9)
4 Star Reviews (1)
3 Star Reviews (6)
2 Star Reviews (1)
1 Star Reviews (14)

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needs better customer service

October 31, 2019 by rick from United States

I have been trying to contact these people for 10 days regarding an incentive check I requested in the middle of December....although I have never experienced a problem getting paid before the fact that they say they will get back to me in 48 hours is completely false...the excuse I got today was they were having 'technical difficulties' with their voice mail, however, from reading other reviews it is apparent that these 'difficulties' occur on a regular basis. There is no excuse for a company not answering a customer's inquiry.I have been trying for 11 days to contact someone from opinionsite with no success just silence on their end. they still owe me a balance on some surveys I completed (around $55.00) and I cannot access my account to claim this balance. I know I am using the correct user name and password but I am completely locked out and I just want to know why.i notice that on occasion mr. freeman from opinionsite reads these reviews and intervenes on customer's behalf. although I have emailed him twice with no reply I am hoping he might read this review and contact I am writing this to add to my comments I left last week....I have tried for 2 weeks to get someone from this company to reply to me (even though they claim a 48 turn around time)..as I was looking through the other people who have reviewed this site I noticed that an employee from opinionsite named Jason freeman sometimes answered the complaints...in a desperate final attempt to get a reply I emailed mr. freeman...and low and behold..he answered me..to make a long story short...the problem I was having accessing my account was resolved by him....there is no excuse for this company ignoring my many attempts to contact them...but mr. freeman is definitely the go-to guy over there...I would change my review and recommend this site..but only as long as Jason freeman is working there.

OpinionSite responded to this review on November 2, 2019

Hello Rick

I am happy we were able to resolve your issue. If you have any future needs I will always be around. I am the COO of Opinionsite and will continue to work toward faster and better resolutions to improve our help desk. If we are falling short please reach out again and I will fix it.

Jason Freeman
[email protected]
Opinionsite COO

**** UPDATE 6/21/2018 ****
Thanks for the updated review. Please continue to escalate to me. I am happy to see I am the "go-to guy" but will work to improve our services so that that is not the standard.
Excuses

October 11, 2019 by Samantha from United States

I have been a member of opinion site for years but one thing that seems to never change is the fact that I ALWAYS have to reach out to them to ask where my payment is. I requested to transfer my credits to PayPal on 9/17 and still have not received it. The first email I sent was to Pat Stuart and was told they were “behind” sending out payments (big surprise 🙄) So after I didn’t hear back from her for over a week I escalated it to Mr. Freeman (COO) and was told he would get me an ETA. After several days without response I emailed him again and was told “accounting staff have been out”. I wouldn’t advise using this company unless you don’t mind waiting and constantly having to ask where your payment is. Also if you take a pre qualifying survey for a phone interview and qualify based on that please know that even though you choose a time for contact you never hear from anyone.

OpinionSite responded to this review on October 11, 2019

Hi Samantha,

I understand your frustration on this item. I did reply to you directly and also confirmed with you the ETA in my email. The transfer to PayPal is in process like I had stated. We have always honored payments but timelines do vary tremendously based on when projects end, when you request transfers, type of payment requested... etc. If you would like to be removed from our paid survey offerings due to the dislike of the payment timelines, please let me know and we will remove you from the community.

Jason Freeman
COO
Payments not recieved

August 13, 2019 by Sara from United States

I just have a question. I'm part of the medical opinionsite group. I'm a MD and have been a part of opinionsite since 2012. Payments have always been on time and customer service is the best I have ever dealt with. My concern is I still have not received a payment for 200.00 and cashed out early July. Is there an issue with July payments like I was informed and when will we get our payments?

OpinionSite responded to this review on August 15, 2019

Hi Sara,

Would you contact me at my email below so this can be resolved.

Jason Freeman
[email protected]
Opinionsite COO
Not paid

June 12, 2019 by Debra from United States

I still haven't been paid for a phone interview I did 2 months ago.

OpinionSite responded to this review on June 18, 2019

Hi Debra,

Would you contact me at my email below so this can be resolved.

Jason Freeman
[email protected]
Opinionsite COO

******* Update 6/18/2019 **********
Debra - Thanks for contacting us. After some investigation we found that your Opinionsite account was credited the $75 on 5/21/2019. You just needed to login and redeem (i.e. select E-Gift Card or Check).
No payment 3 months later

March 5, 2019 by Theresa from United States

Update: After becoming more aggressive about contacting OpinionSite, the issue was resolved within one working day. I am pleased at the outcome, though still somewhat frustrated that my prior two inquiries about the apparent delayed payment were not fruitful. Regardless, thank you to Jason for the (eventual) speedy resolution!

Original:
I completed a phone interview with a promised payment of $300 three months ago and still have not received payment. I have contacted OpinionSite multiple times with no resolution. This seems to be a commonly reported problem with OpinionSite.

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