Pinecone Research Reviews and Features

Pinecone Research

85 Broad Street, New York, New York  10004 US
Tel: 800.864.1224   Contact: https://members.pineconeresearch.com/#/ContactUs
Operated by: The Nielsen Company, LLC

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KEY FEATURES:

> Pinecone Research sign up
> Reward types and amounts
> Product testing opportunities
> Is Pinecone Research legit?

Pinecone Research is a trusted leader in the survey panel industry. They are owned and operated by the market research company Nielsen, whose operations are headquartered in New York.

Pinecone Research focuses on improving the quality of tomorrow’s products through collecting research via paid surveys and product testing opportunities offered to consumers.

Pinecone Research Sign Up

Pinecone Research is an invitation-only survey panel, where members can earn rewards for participating in online surveys and product tests. Potential new members must be invited by other members to join, or they must find a join link posted on a website. SurveyPolice currently offers Pinecone Research signup links for Americans, Canadians, and people living in the UK: » Join Pinecone Research here.

To learn more about how to sign up for Pinecone Research, including tips on joining and why there are membership restrictions in place to begin with, check out our article on how to find an invitation to join Pinecone Research, as it should help answer any questions you may have about the process.

Reward Types and Amounts

For each survey successfully completed, Pinecone Research awards its members a minimum of 100 points, which equals $1.00 in your local currency. For example, Americans will earn $1.00 USD per survey, Canadians typically earn $1.00 CAD per survey, while Britons earn £1 per survey completion. There are a variety of rewards options that accumulated points can be exchanged for. These include:

• Bank Transfer - Pinecone offers cash payments issued via bank transfer. When selecting this option, you will be asked to create a 'wallet' on a third-party payment processor website. Once set up, you can request a cash payment deposited directly into your bank account. Payments are issued in $10, $5, and $3 increments (which can be in different quantities; ex. 4 x $3 = $12). Bank transfers are typically issued within 48 hours of request, but can take up to 3-5 business days.

• Amazon e-Cards - You can choose to receive an Amazon gift card with your collected points. The e-card will be sent directly to your email account.

• Other Gift Cards - Pinecone Research offers a variety of gift card options including Starbucks, Apple Store, Walmart gift cards, as well as many others. Gift cards may be digital or in physical format and are listed under these categories.

• Merchandise - Pinecone Research offers an extensive merchandise catalog consisting of various small electronics, household items and more. Merchandise rewards will be mailed directly to your home.

• Prepaid Virtual Visas – prepaid Visa cards are available for redemption, however, they may only available to US residents.

Redeeming Rewards

To redeem your rewards, simply visit the Pinecone Research website and log in to your account. From there, click the "Redeem" button to access the reward site. Under the SHOP tab next to HOME tab, select the reward items you wish to redeem and once you click on an item you are interested in, click the shopping cart icon to add the item to your cart. Click the shopping cart icon on the right side of the page to complete your order.

Note that PayPal is no longer offered as a rewards option and was replaced by bank transfers.

Earn your First Check/Bank Transfer Automatically

Once you complete your first survey, which is always worth a minimum of 100 points, Pinecone Research will automatically send you a check for $1.00 to the mailing address on your profile, or will ask you to cash out via bank transfer. This is a security measure to establish your profile and account. After your first check/bank transfer (or 30 days of being an active Pinecone member, whichever comes first), you will have the option to choose the form in which you would like to receive your future rewards.

Survey Types

Interesting online surveys are e-mailed to members, and are on a variety of different topics. As a Pinecone Research member, you are part of an elite group that represents consumers and households like yours nationwide. Your opinion is important to manufacturers who count on people like you to help predict which products will be developed and which may not be suited for launch. Paid surveys opportunities usually take about 15 to 20 minutes of your time to complete and you will be notified by e-mail when one becomes available.

Product Testing Opportunities

Occasionally, Pinecone may mail out products for their members to test from home. These may be physical products, or food items that may come delivered in a cooler. A follow-up survey is usually provided as part of the product test. These opportunities are highly sought after, as you may receive free food (or a product that you might be able to keep), as well as a paid follow up survey!

Pinecone Research App

If you prefer to take surveys on the go, you can download the Pinecone Research app onto your iOS or Android mobile device. The app will allow you to view available surveys, take online surveys, view and redeem your points, view your account history and more. Just remember to first join the Pinecone Research panel itself before attempting to take surveys through the app!

Quick Customer Service

If you have a question on anything Pinecone Research-related, do not hesitate to send in an inquiry through the website. The response time is usually 1-3 business days, or even quicker depending on the workload of employees during the time of your question.

Is Pinecone Research Legit?

Pinecone Research is legitimate and is not a scam. This survey program is over fifteen years old and has paid out millions of dollars in rewards to its members. Pinecone offers quality paid surveys and product tests to its members and is known for offering fair rewards. Operated by Nielsen, a market research leader, Pinecone Research is not a scam and is a completely legitimate website.

Eligibility: Available in select countries including USA, UK, Canada, Pinecone Research is an invitation-only panel.

Please note that PInecone Research has been targeted by a cashier's check scam. If you receive a large, unexpected check seemingly from Pinecone, DO NOT attempt to cash it!

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Pinecone Research Reviews (695)

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October 4, 2016 by Laurie from United States

This company started out great. Always received 2 or 3 surveys per month for many years. Now no surveys for 4 months . After awhile they ignore you. This company is at the bottom of my list.

September 28, 2016 by connie from United States

I was a member for 10 years.I took surveys right when I got them.I was very reliable.Than something happened in my life and I became a widow.For 4 days I was unable to do surveys for Pinecone.I was at my husbands funeral.It was a very bad time for me.A week later I got a really nasty letter from someone saying they did not care about my personal life and theta there was NO excuse.OMG..I begged and begged.OMG who ever this person was hurt me so bad with words in emails.To this day 3 years later I don't now who would ever treat me so bad.If this is how Pinecone is .I am glad to be away.Yeah they do all this stuff.And they can let you go like you are dust.

June 12, 2016 by Sarah from United States

I never had an issue with them, just because a problem never arose, but as soon as one did Pinecone Research showed their true colors. I did a survey, completed it, but never got the money. I sent an email to the ONLY customer service person you can talk to. I said that I didn't receive the payment and I provided as much information that I could that would help her locate the issue and give me the reward. Instead however, all she continued to do was not actually read my email and send me information about how to log into my account. Once, after sending five or six emails, I got her to understand my issue she then proceeded to tell me that it was my fault and not a glitch or issue with Pinecone Research. I continued to be polite and ask for her help and for her to look into the issue, and after months and months (about four) emailing her over 30 times it was never solved. I kept emailing her because she finally said she'd help, but then she started to pretty much call me a liar, then after actually looking into the survey told me that I somehow didn't complete it after providing her information stating otherwise, she then went back to sending me information that had nothing to do with the issue at all. And then finally told me she refused to help me. I had only spent that much time out of principal, but it did matter. I then tried to ignore it and drop the issue, as she then stopped emailing me back (as she previously stated she would get back to me and didn't several times). However, she held a grudge and ever since I have not received a single survey in 6 months. I did surveys all the time with them and now because of that I get absolutely nothing at all. I then contacted her about that twice, to which she replied that nothing fits with my profile suddenly and then ends her email with a snarky friendly remark that is obviously sarcasm. I have never been more frustrated or angry. This place has the worst customer service not just because how unprofessional she was and is, but because why would you only have one single person have that job for the entire state?

December 2, 2015 by Michael from United States

I cashed out on 11/1/15 to receive a check by mail for $120.00 that I was going to use for Black Friday. When I cashed out, it told me I should have my check in 10 business days. When I didn't get it, I contacted them via email (no phone number), and they responded via email stating 15 business days. When I contacted them again after 15 business days, they stated that they needed to look into it. After a few days of not hearing anything, I sent another email and I finally got a response that stated that the check came back to them. They asked me to verify my mailing address so that they can re-send the check. I responded immediately which was 2 days ago. Today, I received another email stating that since the check did not get delivered, they would be temporary suspending my account until I get my address resolved!

This experience is now a month old, and they still have not delivered what is rightfully mine! I have mentioned to them over and over to place the points back into my account, and those comments have been ignored. Instead of helping me, they're not suspending my account and won't mention about my reward. I sure could have used that money to buy presents for my kids! Thank you for screwing that up for me!

July 19, 2015 by Patrick from United States

I USED to think this company was on the up & up until a product test for Cottonelle flushable wipes clogged my sewer line. My licensed plumber put on the invoice that these wipes absolutely clogged my line. When I contacted Pinecone to get compensated for my $102 bill, Karen Scott, their customer service agent, sent a short reply saying the matter had been turned over to the department that takes care of those things. Weeks later I contacted her again & again got a short, rude reply & was blown off. Then I suddenly quit getting surveys, I contacted Ms. Scott & she said there were no surveys available in my demographic, 28 yo white male, seriously? A month later I contacted her again, still getting no surveys, & she then informed me I had ben terminated. So, to summarize, Pinecone sends me a product test that HARMED my sewer line, I had to pay out of MY pocket to remedy the situation, Pinecone REFUSED to compensate me, did not contact the product sponsor to have them compensate me, LIED & said they had no surveys in my demographic & then cancelled my account.

Be careful of the products you try because if they cause harm they will not compensate you.