PSB Surveys Reviews and Features

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PSB Surveys

1110 Vermont Avenue, NW, Suite 1200 Washington, DC  20005 US
Tel: 202-842-0500   Contact:
Operated by: PSB


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checkmarkCash paid via PayPal

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checkmarkOnline surveys

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Payments are issued once a study closes.

PSB Surveys Reviews (18)

5 Star Reviews (0) 0.0
4 Star Reviews (1) 5.6
3 Star Reviews (2) 11.1
2 Star Reviews (1) 5.6
1 Star Reviews (14) 77.8

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Have Not Received Payment

April 5, 2018 by Catherine from United States

Update: 4/2/18
I FINALLY received my reward! It took a very long time for it to come. It's sad that I had to contact other people outside of the company to finally received it but I'm thankful that my reward is here.
Update: 3/27/18
I received an email from Admin Keith about my incentive. He said that it should take at least 2 weeks or less for me to receive it. I'm glad that they responded back to me but I know they only emailed me because of my review on this site also because I contacted the survey site company that I am a panelist for and was connected to this company through them, which is One Opinion. One Opinion's costumer service team contacted PSB and they solved the issue for me! I am so thankful for their professionalism! I will continue to be a big supporter of their panel!

I completed an online diary and live discussion about Higher Education for this research company in February 2018. It was originally suppose to be open for 2 days but it was extended for a week. At the end of the study, I was suppose to receive an incentive of $150 payment within 30 days and I have not. I contacted Wendy Coleman and the PSB Headquarters via email and have not received a response. I even called them at their DC location, but the person in the finance department did not answer the phone .

If I would've read their reviews on this site before doing the study, I would've declined the invitation.

The 30 day time frame has not been up, but for them to not respond back to my email or at least send everyone that was apart of the study an update about their payment is poor professionalism on their part.

Throughout my 7 years of doing research studies and surveys for companies, I have never encountered something like this. I hope I will never experience something like this again.

My Time- no promises incentive paid

November 26, 2017 by Ashley from United States

2 weeks ago I completed a 4 hour study and was promised an incentive from PSB diary. I sent in all required videos and completed long questionnaires/surveys on a particular product. I emailed [email protected] 2 days after the study because I had not been told how incentive was paid like other survey companies. From my experience most incentives are paid within 2-5 days. I have emailed 3 times and still NO response. This place takes advantage of you and your time....AVOID!


March 31, 2017 by Kim from Canada

***Got my incentive 2 days after I wrote the review down below. Would be nice if PSB sends updates to participants on any delays or changes whatsoever in processing their incentives. If we are talking 14 'business' days (as they promised 2 weeks in their email), then I got paid 3 days late. Otherwise, they would have been more than 1 week overdue with their payment without me receiving any notice. I suggest keeping all emails from them & all work you've done saved in case of further problems in getting your incentives.


No reward or reply yet from Wendy Coleman.
I committed to a week-long research for a famous brand outerwear company & was promised that the incentive would be rewarded in 2 weeks max. They're clearly overdue. I thought they'd be professional/prompt with their rewards system or at least be able to promptly get back on inquiries, but no rewards or no number to contact her in the email she sent. I don't know how I'm going to get the $100 incentive.

You'll just feel like your timely work got taken advantage of by their delayed or no rewards system.


March 3, 2017 by kim from United States

i am still waiting on my incentive. wendy coleman emailed me saying it was on it's way only after it was one week overdue and i had called/emailed her several times. she has never responded to my emails. SHADY

Interesting Information For All

January 5, 2017 by Charlene from United States

On 10/21/16 I did and completed a 5 day Youth Sports Study. The incentive was $40.00 via paypal. On 11/15/16 I received an Email from Wendy C. stating I successfully completed the study and qualified for the incentive and would hear back from her in about a week to let me know that the money was sent to my PP account. Never heard a word back from her. Did some research yesterday and found out they go by the name of Penn Schoen Berland which has 5 offices in the US and 4 internationally, plus they have all their phone numbers listed. I wasn't sure what state Wendy C worked so I called the Washington # first 1-425-458-1581. I spoke to a very nice man named Eric K and explained my situation, he also was aware of Wendy and told me he would email her about my payment. After I spoke with him I also emailed which I believe is the headquarters, just in case she didn't get the message. [email protected] Low and behold I looked at my email's this morning and there it was, an email from PSB stating the money was sent to my PP account. My advice to all is write down / keep it stored on your device anything and everything before you start one of these studies. Hope any information I provided will help others now and in the future.