Toluna Influencers Reviews and Features

Toluna Influencers website screenshot

Toluna Influencers

21 River Road, Wilton, Connecticut  06897 US
Tel: 1 (972) 732 7323   Contact: https://us.toluna.com/contactus
Operated by: Toluna Group

Quick Overview:
Rewards Offered: Cash paid via PayPal Amazon gift cards Best Buy gift cards iTunes gift cards Starbucks gift cards Target gift cards Walmart gift cards Movie vouchers Reward Link Restaurant gift cards Retail e-vouchers Sweepstakes entries
Member Opportunities: Online surveys Mobile surveys Mobile app Daily surveys Video surveys Diary surveys Teen surveys Refer-a-friend program
Redeeming Rewards: Minimum of 30,000 ($10) worth of points required in account in order to request rewards.
Similar Panels: Opinion Outpost, Branded Surveys, Opini

Toluna Influencers is a worldwide survey community which is owned and operated by market research powerhouse, Toluna Group. Toluna Influencers has millions of survey members who participate in a variety of market research opportunities and influence the future of the biggest brands worldwide!

Payment and Rewards

New Member Bonus

New members to the Toluna Influencers community will automatically have 500 points deposited into their accounts. If you invite new members and they join Toluna, you’ll also be awarded 500 points per person!

Rewards for Surveys

Toluna Influencers offers an extensive rewards catalog.

  • Gift certificates and PayPal payments - Toluna Influencers offers a substantial selection of gift certificates to retailers including Amazon, Starbucks, Walmart, iTunes, Tango, Best Buy, Target, and even Bitcoin! Gift certificate values start at 30,000 points, or $10. PayPal payments start at 90,000 points ($30). These amounts are stated for Toluna USA, and may vary slightly by region.
  • Sweepstakes - Toluna Influencers offers monthly draws for thousands of dollars in cash and items such as electronics whose entries can be redeemed for a relatively small number of points. The Toluna Millionaire Sweepstakes offers a daily draw for 1,000,000 to active Toluna Influencers members. You can earn entry by participating in surveys or by purchasing entry via the reward center for 500 points. Note that sweepstakes draws are not available in all regions.
Visit Toluna's website

Survey Taking Experience

Additional Ways to Earn Points

Besides participating in online surveys, members of Toluna Influencers can earn additional points by participating in sponsored mini-polls (typically a yes/no question for 15 points), filling out profile surveys (worth 100 points each) and by referring friends (500 points per referral).

Number of Points Per Survey

The number of points will vary per survey and is based on things like the length and complexity of the survey. That said, successful survey completions can award anywhere from 15 - 50,000 points each, and special surveys could offer even more!

Rewards Process

Toluna Influencers states on their website that it can take up to 8 weeks for delivery of rewards after they've been requested. However, many members receive virtual gift cards and PayPal payments within a couple weeks of request. All rewards are redeemed through Toluna Influencers' “Rewards Center” from the community menu on your profile. As stated above, rewards include gift cards to Best Buy, Groupon, overstock.com, Redbox, PayPal, The Cheesecake Factory and more. When points are awarded, they are valid for 12 months.

Visit Toluna's website

Community Features

Getting Involved with Toluna Influencers

There are a variety of options to browse if you would like to become a part of the Toluna Influencers community.

  • Topics: Answer a variety of exciting questions on interesting and sometimes even humorous topics!
  • Battles: Give your opinions on a battle of products or subjects, i.e. Which do you prefer, a treadmill or elliptical?
  • Thumb It: Provide a "like" or a "thumbs up" on products or subjects that you enjoy, i.e. Would you give a thumbs up to the act of napping?

Download the Toluna Influencers App

Access your profile from anywhere and stay up to date on the hottest research opportunities. The Toluna Influencers app offers features like snapping photos while on the go and easily creating quick polls. Download from Google Play or the App Store.

Eligibility: Residents worldwide 13+


Toluna Influencers Reviews (450)

5 Star Reviews (78)
4 Star Reviews (60)
3 Star Reviews (30)
2 Star Reviews (56)
1 Star Reviews (226)

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Dont waste your time

November 2, 2019 by Dionne from United States

Most legit survey panels ask a few initial questions to see if your the right demographic for a particular survey or not. If you dont fit the qualifications, your notified & then directed or offered to try another survey. Not Toluna, they will have you spend 20 min of your time or more taking the actual survey (not general age, sex, occupation, etc. questions, but the actual survey questions) only to boot you out with a variety of excuses like "you're not the right demographic", or " sorry survey has filled".....things legit survey panels tell you before you actually answer half the survey. Or you will just get directed back to main page with a message saying "sorry you reached this page in error" with an offer to try yet another survey and then you begin the same cycle again.....answer half of a survey, get booted, & no survey points. Guess it works for them, they actually get alot of data from the questions you do answer before they boot you before you reach the end without having to compensate members with points.

Toluna Influencers responded to this review on November 4, 2019

Hi Dionne,

We would like to thank you for your honest review and would like to apologize for the negative experience you had when taking part in surveys! We would like to change that for the better.

To make sure the surveys you answer are right for you, we have indeed a screening process in place to ensure you fit the target group. Sometimes, determining whether someone qualifies for a survey takes just a few questions other times, it may take more questions. In such cases you are automatically redirected to a new survey opportunity. This usually happens in the first half of the survey, however if and when this happens towards the end of a questionnaire, it might be the result of a quality check. Nonetheless, when you feel it was not the result of a quality check, we invite you to contact us and we will investigate the situation further.

When you don't qualify for a survey the points will not be rewarded as your responses are not used in the final research findings and we don’t get paid for them either by our clients.

To increase your chances of receiving better targeted surveys with the highest chances to qualify, we recommend you always keep your profile surveys up to date. By doing this you will also earn 100 points for each profile completed.

Our support team also remains at your disposal whenever you have any inquiries or feedback to share. Simply submit a ticket at https://us.toluna.com/contactus and provide as many relevant details as possible so that our colleagues may assist you accordingly.

Best wishes,
Toluna Team
Great Survey Site

October 31, 2019 by Cara from United States

Toluna is very easy to use. Surveys are interesting and cover many different topics. It's fun to provide input on products I use or even on tv shows and different characters! The website is easy to use. Customer service always responds personally to any inquiries. Survey points are awarded fairly quickly and rewards are processed very timely - love being able to get my Starbucks or Amazon cards.

Toluna Influencers responded to this review on November 1, 2019

Hi Cara,

Thank you for sharing your feedback with us! Our team will be very happy to read about your excitement.

We're happy to hear that you enjoy the way our platform is structured and the survey opportunities we offer.

We are also happy you noticed we have improved our rewards delivery time! We always strive to offer our influencers an experience to the level that they expect.

Please feel free to share your experience with your friends and virtual friends, as well. We’d be happy to welcome them in our influencers community!

Thanks again for your kind words and we look forward to seeing you on Toluna.com!

Best wishes,
Toluna Team
Payment rejected

October 30, 2019 by Ava from United States

Payment rejected

I would like to start by saying that I am a new user of you, in your favor I will say that the surveys have been great, and the truth I have obtained my reward points in a generally short period of time, I also like your interface of the page, I came to meet Toluna thanks to a friend who rewarded me. The problem is that last Thursday I asked for my first reward, a 15$ Itunes when I entered my account on Friday I saw that the payment was rejected, I thought that they did not have in stock the reward I requested and I asked for a 15$ Target for my surprise yesterday Monday my rejected payment appeared again, I do not know why this, your first impression was very pleasing, but now that happened I do not know what to think about it, yesterday I asked for my reward again, I hope this time if I can enjoy it. It would be a disappointment to invest time, effort to be swindled in such a way.

Toluna Influencers responded to this review on October 31, 2019

Dear Ava,

Thank you for taking the time to share your review with us and the community!

It's great to hear that you enjoy our research studies! We always try to bring forth new and exciting opportunities for our influencers. We encourage you to also go check all the features available on our site - you can also create quality content or participate in games and contests, to earn more points while having fun at the same time! Did you know that we also have a Toluna magazine , where you can find interesting news, fun facts and updates from the community? Go check it out at http://e-mag.toluna.com/bookcase/ukbj!

We are very sorry that the experience you had with your reward was not as expected. I would like to follow up on this personally and provide you with an explanation as soon as possible. Would you mind sharing your username with me or send me an email at https://us.toluna.com/contactus with the following as subject: SurveyPolice review - follow-up

Awaiting your response,
Katy
worked with this a few weeks, WOW!

October 26, 2019 by Mitchell from United States

Toluna is a good company for a few reasons 1st they have lots of survey's 2 and 2 they always have something to do to earn a little you may not get anything for failing a survey but they make up for it in that in the Sponsored Content content under surveys at the top of the website. I will tell you there site is a little slow I've had surveys I've been taken to just sit there for a little while before loading the next page I didn't set there I just closed the tab.

Toluna has got to fix their site I can't do the first thing on there. Hey if they need a good webmaster I'm available this site is so slow i get messed out of points everyday. Some of the surveys set for 10 minute and time out so i never get credited for it.

Toluna Influencers responded to this review on October 28, 2019

Hi Mitchell,

Thank you for submitting your review and we’re sorry to hear that your experience with Toluna was not of the quality you expected.

We can confirm that Toluna.com is working properly and you should be able to access your account and our surveys without any problems. For the best user experience, we recommend using Mozilla Firefox or Google Chrome and if you happen to encounter difficulties, making sure that besides clearing cache and cookies, you do not have any browser add-ons that could interfere with how websites are displayed.

We would like the opportunity to investigate your feedback further and do things better. We invite you to contact our Support Team by submitting a ticket at https://us.toluna.com/contactus and we would be more than happy to assist you.

When contacting our customer service, please make sure to send as many details as possible about the issue you’re experiencing, for example the survey number/title/subject or a screenshot of the issue. By supplying this relevant data our customer support team can better assess the situation and find a solution quicker for you to have a better experience on Toluna.com!

We look forward to seeing you on Toluna.com and we thank you for helping us improve our influencers’ experience!

Best wishes,
Toluna Team
Good luck getting help

October 18, 2019 by Joni from United States

I just took two survey from their site and they both said,
"Error! You have accessed this page in error. Please feel free to take another survey or participate in polls and discussions to earn bonus points." I was almost done with those surveys and since it was from their site and not an email invite, I don't have survey numbers to get my points. I just jumps to the survey. The history does not even have those numbers. As you can see, there is also not a dedicated email address to help. They got their information and I got nothing.

Toluna Influencers responded to this review on October 21, 2019

Dear Joni,

Thank you for taking the time to submit your review!
We’re so sorry to hear that your experience was not at the level we would have liked. We take our influencers’ experience seriously and your review is very concerning to us.

We are extremely sorry to hear about your experience and that you encountered difficulties while accessing some surveys on our platform. For the best user experience, we recommend keeping your profile surveys up to date, using Mozilla Firefox or Google Chrome and if you happen to encounter difficulties, making sure that besides clearing cache and cookies, you do not have any browser add-ons that could interfere with how websites are displayed.

We are sorry to hear that you are not happy with our customer service and we would love to have the opportunity to offer you a service to the level you expect.
When contacting our customer service, please make sure to send as many details as possible about the issue you’re experiencing, for example the survey number/title/subject or a screenshot of the issue. By supplying this relevant data our customer support team can better assess the situation and find a solution quicker for you to have a better experience on Toluna.com!

I would like check this further and provide an explanation as soon as possible. Would you mind sharing your username with me or send me an email at https://us.toluna.com/contactus with the following as subject: Survey Police review - follow-up.

We look forward to seeing you on Toluna.com and we thank you for helping us improve our influencers’ experience!

Best wishes,
Katy
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