MyPoints is a rewards program website where members can collect reward points by making online purchases from certain retailers. Members can also earn additional points by taking surveys, reading emails, playing games, printing coupons, and more. Members may redeem their points for gift cards, travel miles or cash back.
The site is getting worse and worse. They keep raising the ceiling for rewards, mostly use Ipsos surveys that are impossible to qualify for, and offer little incentive to continue using site.
I joined Mypoints back in 2008, and it's been a small and steady earner for me for some time. I've redeemed for a few gift cards now and then with points earned mostly from emails, things used to go smoothly. Upon trying to redeem this most recent time, I ran into a new "security feature" where they ask for my birthdate when trying to redeem. No problem, put in my birthdate, then it says it's not valid. Hrm, pretty sure I know when I was born mypoints, maybe it's a mistake on your end eh? So I contact their "customer service team" who never respond. Contact them again. Nothing. I head over to their facebook page and post there, they respond to my post telling me to message them, (They aren't very polite about it either, rather snippy, but meh)
So I message them, explain everything, point out that maybe they don't have my correct birthdate on file or something. They respond saying they can fix it, they just need to see a scan of my driver's license. Red flag obviously, why on earth would they need that? Regardless, I black out all the important information and send over the picture. Their response? A short and nasty message saying my account is no longer valid. No explanation, no reason, just boom, $50 in points gone. I ask why, their response? Well I guess I'll let you know when they respond.
Ultimately I'm just going with the theory that they're trying to avoid paying longstanding members whenever possible, and they successfully weaseled out of the points I'd earned. Check their facebook page, you'll see plenty of people posting about problems and issues with redeeming, the customer service is atrocious, so avoid Mypoints if at all possible.
Did not receive pts on my last 4 purchases. Web site keeps asking to repeat info. E-mails and letters to customer service have gone unanswered.
Been with them a long time, but ready to jump ship.
NEVER EVER HAD A PROBLEM WITH THIS SITE...BEEN ON A FEW YEA'S & CASHED OUT..
CUSTOMER SERVICE HAS ALWAYS BEEN THERE 4 ME..
I have been a member of this panel for quite a while. I like that points can be earned in lots of ways - shopping, reading emails, taking surveys. However, the points awarded keep being reduced or eliminated, and the customer service is awful. Don't expect an email reporting a problem to be answered.
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