3 Mountain View Road, 3rd Floor Warren, New Jersey  07059-6711
Tel: 1-800-537-4097  Contact: https://www.mysurvey.com/index.cfm?action=Main.lobbyGeneral&myContent=CONTACT
Operated by: Lightspeed Research

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Overall User Rating

422 user reviews
Rewards Offered
Green checkboxCash paid via PayPal
Green checkboxAmazon gift cards
Green checkboxiTunes gift cards
Green checkboxStarbucks gift cards
Green checkboxTango gift cards
Green checkboxWalmart gift cards
Green checkboxRestaurant gift cards
Green checkboxMerchandise
Green checkboxDonations to charity
Green checkboxSweepstakes entries
Member Opportunities
Green checkboxOnline surveys
Green checkboxProduct testing
Green checkboxMobile surveys
Green checkboxWebcam surveys
Green checkboxTeen surveys
Green checkboxMobile app
Green checkboxRefer-a-friend program
Redemption Info
1200 points ($10) minimum balance required to request rewards

MySurvey General Information


MySurvey is an online survey community where members can influence the future of the products and services that they use each and every day. Become a member and share your unique opinions and experiences! Register through your PC or download the mobile application from Google Play or the App Store.

Survey Types
Take online surveys on a variety of different topics. Typically earn between 10-500 points for each survey you successfully complete.

Reward Types and Amounts
My Survey offers an extensive number of reward options:

  • exchange your points for a payment to your PayPal account (1200 points = $10 PayPal payment).
  • exchange your points for an e-voucher from a variety of different retailers. These include: Amazon, Boston Pizza, Aldo, Macy's, Payless Shoes, the Olive Garden, and many more (1,100 points = $10 gift card).
  • exchange your points for a cash donation to a variety of different charities. (1,100 points = $10 charity donation).
  • exchange your points for merchandise including small electronics, jewelry, small kitchen appliances, more. There are dozens of options to choose from. Point amounts vary per item.

Product Testing Opportunities
Occasionally MySurvey may offer product testing opportunities to their members.

Web Cam Surveys
My Survey recently introduced to its members the opportunity to take webcam surveys.

Referral Program:
MySurvey offers a referral program whereby referring friends and family from other households will net you 150 points (worth approximately $1.50).

Bonus Sweepstakes Opportunities
Every month, a few members are randomly selected to receive 10,000 points in exchange for being active survey takers. For certain surveys completed, you will receive an entry into this same sweepstakes; the more surveys you complete, the better your chances of winning the draw. Each prize is worth around $100. Earn 5 bonus entries each month, just for being a member.

A+ BBB Rating
MySurvey has an A+ rating with the Better Business Bureau, meaning their business practices are legitimate and safe.

Eligibility: Must be age 14+ to participate

Note: The MySurvey and Lightspeed panels have merged into one and are now simply known as "MySurvey."

"Going from bad to worse!"
October 19, 2016 by Sylvia from United Kingdom

I used to be with these people when they were known as Lightspeed and have been doing surveys for MySurvey now for years. Lately, over the last few months I have been receiving invites to surveys and getting an error message on almost all of them: Server is busy

Ooops! … This is embarrassing but it seems our server is currently too busy. Please come back and try again soon!

I have reported a fair number of these and always receive a reply apologising and saying that technical team are working on it and to try another browser. Today I have 6 surveys that are waiting saying that I have started them, at least one of which was reported a month ago. They all give the same error and I have tried three different browsers. I notice that their Facebook page is full of complaints and they have not replied to any since December 2015. Also their Twitter feed has been disabled. I have raised another help request but I am running out of patience and will soon stop trying with this company.

"A joke"
October 06, 2016 by Les from Australia

Started out OK. Member for 2 years. Last 6 months, surveys regularly not rewarded. Help is a joke, never an error on their part. Not worth the effort. If I ever get to my next payout (maybe in time for my retirement), they will be gone.

"Something is going south..."
October 02, 2016 by Bill from United States

I'm posting this review here more to alert folks to what may be an issue and my rating here is at this point meant to be neutral.

I've been with MySurvey for a good number of years and have cashed in a fine amount of rewards, but as of September 2016, something appears to be coming off the rails.

Without getting into much detail, I had a problem with completing a month-long diary survey, so submitted a trouble ticket and got a reply that they would audit it but could take 4-6 weeks (!) to study. OK, depending on the result that may be fine and well.

However, right around that time, I'm not getting any emails for new surveys (even before I submitted my request), when I go to the site I have seen only one or two surveys for all of September, WAY under the usual several per day (of which I may qualify for one or two).

I wish them the best of luck in dealing with what might be internal problems, also curious how many others have noticed this kind of issue.

September 30, 2016 by Stan from Poland

Currently, panel surveys work well.
No problems with logging in.
Rewards are implemented without problem

"Horrible customer service."
September 20, 2016 by Corbin from United States

Stay away. Their customer service is slow to non-existent and I had continual problems with points not being awarded after spending a considerable amount of time on surveys. It was a pattern and I suggest you find other panels.




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