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MySurvey

3 Mountain View Road, 3rd Floor Warren, New Jersey  07059-6711
Tel: 1-800-537-4097  Contact: https://www.mysurvey.com/index.cfm?action=Main.lobbyGeneral&myContent=CONTACT
Operated by: Lightspeed Research

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Overall User Rating

452 user reviews
Rewards Offered
Green checkboxCash paid via PayPal
Green checkboxAmazon gift cards
Green checkboxiTunes gift cards
Green checkboxStarbucks gift cards
Green checkboxTango gift cards
Green checkboxWalmart gift cards
Green checkboxRestaurant gift cards
Green checkboxMerchandise
Green checkboxDonations to charity
Green checkboxSweepstakes entries
Member Opportunities
Green checkboxOnline surveys
Green checkboxProduct testing
Green checkboxMobile surveys
Green checkboxWebcam surveys
Green checkboxTeen surveys
Green checkboxMobile app
Green checkboxRefer-a-friend program
Redemption Info
1200 point ($10) minimum balance required to request rewards.

MySurvey General Information

MySurvey

MySurvey
MySurvey is an online survey community where members can influence the future of the products and services that they use each and every day. Become a member and share your unique opinions and experiences! Register through your PC or download the mobile application from Google Play or the App Store.

Survey Types
Take online surveys on a variety of different topics. Typically earn between 10-500 points for each survey you successfully complete.


Reward Types and Amounts
My Survey offers an extensive number of reward options:

  • exchange your points for a payment to your PayPal account.1200 points = $10 PayPal payment, 1800 Points = $15 Paypal, and 2400 Points = $20 Paypal.
  • exchange your points for an e-voucher from a variety of different retailers. These include: Amazon, Boston Pizza, Aldo, Macy's, Payless Shoes, the Olive Garden, and many more (1,100 points = $10 gift card).
  • exchange your points for a cash donation to a variety of different charities. (1,100 points = $10 charity donation).
  • exchange your points for merchandise including small electronics, jewelry, small kitchen appliances, more. There are dozens of options to choose from. Point amounts vary per item.

Product Testing Opportunities
Occasionally MySurvey may offer product testing opportunities to their members.

Web Cam Surveys
My Survey recently introduced to its members the opportunity to take webcam surveys.

Referral Program:
MySurvey offers a referral program whereby referring friends and family from other households will net you 150 points (worth approximately $1.50).

Bonus Sweepstakes Opportunities
Every month, a few members are randomly selected to receive 10,000 points in exchange for being active survey takers. For certain surveys completed, you will receive an entry into this same sweepstakes; the more surveys you complete, the better your chances of winning the draw. Each prize is worth around $100. Earn 5 bonus entries each month, just for being a member.

Eligibility: Must be age 16+ to participate in USA, 14+ in Canada. Other countries may vary.

Note: The MySurvey and Lightspeed panels have merged into one and are now simply known as "MySurvey."

"account listed as "inactive""
February 05, 2017 by Brian from United States

I have used My Survey for a few years with minor problems but in Jan. 2017 things really fell apart. For no apparent reason my account was listed as "inactive". I had a balance of 1602 points and 1400 points pending on two large surveys. I have sent four e-mails without a reply. Accordingly I DO NOT recommend this company for anyone.


"Use to be O.K."
February 05, 2017 by Barrion E. from United States

This site was once an alright site for me to use for small payouts. 1100 or so points would be a $10 payment. I've cashed out maybe 4 times over a 2 year span maybe. I recently had a problem with doing a 1hr. survey for 660 points and didn't receive the points for completing the survey. Sent in a work ticket for assistance about 7 days ago....STILL WAITING. NO RESPONSE. NO EMAIL STATING THAT "YOUR WORK ORDER HAS BEEN RECEIVED" (IMHO) This site is not worth it anymore. It happens!!

(2-3-17)Update Still no resolution for my 660 points. I got a email back stating that it would take 4-6 weeks to investigate the issue. Meanwhile I can't even login, because the site has been having problems for the past few weeks!!!And states (an error has occurred) But to me that means PUT YOUR SITE IN MAINTENANCE MODE AND FIX SOMETHING!!! OPPOSITE OF PROFESSIONAL


"Seriously going downhill!"
February 02, 2017 by Patricia from United States

I have been a panel member for over 12 years, receiving products to try, lots of gift cards, etc. In the past 6 months, it seems I am screened out of nearly every survey I complete. In December, I did a Beverage Diary for a week and never received the points. Their Help Desk function does not work. This week I was in the middle of doing a My Personal Routine diary, and suddenly my account is 'inactive'. I tried twice to contact them, to no avail, so as promised, I am reporting this.

MySurvey used to be my favorite panel! Now it is one of the worst!!!


"Used to be good, now HORRIBLE!!"
February 02, 2017 by Jennifer from United States

I've been with MySurvey for a number of years. A few times I've had to be reactivated through no fault of theirs due to account inactivity. Sometimes life just gets in the way.But now I don't even know if I want to be a member anymore. There are so many issues with them. Wrong amount of points being credited or after completing time consuming surveys you get an error message when trying to submit it and never get credit for them. You submit support requests and they ALWAYS have EXCUSES and never make right by their panelists. They claim you got the right amount of points you didn't complete the whole thing. If you have site issues they tell you not to use IE or FireFox and to use Chrome browser then when you reply and say you already use that browser, their story changes and they tell you to use IE. They have become horrible. I'm owed well over 500 points, possible even over 1000 due to getting repetitively screwed by their system. They used to care, now they dont!


"Something is going south..."
January 29, 2017 by Bill from United States

I'm posting this review here more to alert folks to what may be an issue and my rating here is at this point meant to be neutral.

I've been with MySurvey for a good number of years and have cashed in a fine amount of rewards, but as of September 2016, something appears to be coming off the rails.

Without getting into much detail, I had a problem with completing a month-long diary survey, so submitted a trouble ticket and got a reply that they would audit it but could take 4-6 weeks (!) to study. OK, depending on the result that may be fine and well.

However, right around that time, I'm not getting any emails for new surveys (even before I submitted my request), when I go to the site I have seen only one or two surveys for all of September, WAY under the usual several per day (of which I may qualify for one or two).

I wish them the best of luck in dealing with what might be internal problems, also curious how many others have noticed this kind of issue.

Update from Jan 28, 2017 -- After waiting and wondering why I wasn't seeing any surveys, I did contact them, and eventually got a reply. They claimed that I was deactivated because I accessed the site from a non-US location which is against their TOS. Uh? NO, I haven't been away, period. They did say that some company networks may route thru a foreign address which could raise this flag, again I haven't done anything like that.

I saw no indication of some kind of compromised status, and in the meanwhile I was able to see and cash in my points (figured better take the money and run), so nothing was forfeited.

However, they did reinstate my status and I'm again receiving a fair number of surveys. Not that I qualify for many, but at least it's working again.


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