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3 Mountain View Road, 3rd Floor Warren, New Jersey  07059-6711 United States
Tel: 1-800-537-4097  Contact: https://www.mysurvey.com/index.cfm?action=Main.lobbyGeneral&myContent=CONTACT
Operated by: Lightspeed Research

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Overall User Rating

385 user reviews
Rewards Offered
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdAmazon gift cards
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdCash paid via PayPal
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdSweepstakes entries
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdRestaurant gift cards
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdDonations to charity
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdiTunes gift cards
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdMerchandise
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdStarbucks gift cards
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdWalmart gift cards
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdTango gift cards
Member Opportunities
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdOnline surveys
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdProduct testing
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdMobile surveys
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdWebcam surveys
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdTeen surveys
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdMobile app
Green checkbox 5f0b2b7a6efc6dda5d1ce0825827aff0a8639889d4a033764d83359e8db1afcdRefer-a-friend program
Redemption Info
1200 points ($10) minimum balance required to request rewards

MySurvey General Information


Survey Types
Take online surveys on a variety of different topics. Typically earn between 10-500 points for each survey you successfully complete.

Reward Types and Amounts
My Survey offers an extensive number of reward options:

  • exchange your points for a payment to your PayPal account (1200 points = $10 PayPal payment).
  • exchange your points for an e-voucher from a variety of different retailers. These include: Amazon, Boston Pizza, Aldo, Macy's, Payless Shoes, the Olive Garden, and many more (1,100 points = $10 gift card).
  • exchange your points for a cash donation to a variety of different charities. (1,100 points = $10 charity donation).
  • exchange your points for merchandise including small electronics, jewelry, small kitchen appliances, more. There are dozens of options to choose from. Point amounts vary per item.

Product Testing Opportunities
Occasionally MySurvey may offer product testing opportunities to their members.

Web Cam Surveys
My Survey recently introduced to its members the opportunity to take webcam surveys.

Referral Program:
MySurvey offers a referral program whereby referring friends and family from other households will net you 150 points (worth approximately $1.50).

Bonus Sweepstakes Opportunities
Every month, a few members are randomly selected to receive 10,000 points in exchange for being active survey takers. For certain surveys completed, you will receive an entry into this same sweepstakes; the more surveys you complete, the better your chances of winning the draw. Each prize is worth around $100. Earn 5 bonus entries each month, just for being a member.

Eligibility: Must be age 16+ to participate

Note: The MySurvey and Lightspeed panels have merged into one and are now simply known as "MySurvey."

"Zero Stars Would Be More Appropriate"
May 01, 2016 by Terri from United States

February 2016, after a couple years of devoted survey taking MySurvey deactivated my account without notice or warning or any reason. I had not broken any rules. I am a female homemaker that was taking surveys for fun and a little cash to give the kids. In fact I had just received an email to complete a survey and that is how I found out my account was gone - when I tried to respond to the survey. I had $$ pending to cash in for a lot of time I spent being honest and answering surveys. They will not answer anything on their contact form. They are totally ignoring my attempts to question why they did this. Yet...one can still register a new account so they must still be in business. BEWARE! They have changed their process of contact but that is not the only issue. You cannot email them or receive email from them. You have to use a site form and can only get replies (provided they leave you active) at the site. They take weeks to reply and you will soon see these are canned replies that do not answer your questions. They often will screen you out after you have answered questions for 30 minutes and you get nothing for your time. The site pages are difficult to navigate and you often have to sign in over and over after a survey ends to get back to the dashboard. This is the most frustrating survey site online and they just became that way recently. Saying they are shady is putting it mildly. I have no interest in dealing with people like this. They can keep the money I earned. I only opened an account at Survey Police so I could warn others. Don't trust the positive reviews you read about My Survey. They are out for themselves and will drop you whenever they want. What kind of place has no email contact? Think about it and choose a reputable and respectable survey site rather than My Survey. Other places pay better, pay quicker and appreciate your participation. My Survey will most certainly take advantage of your willingness to voice an opinion. Too bad that someone dishonest has taken over.

May 1, 2016 - After numerous contacts to MySurvey to restore my account or pay what they owe me, with no response or acknowledgement back I wanted others to beware when you are linked to this survey company through another survey site like Toluna or InBoxDollars - you still will not get your reward. MySurvey will appear in the web address of the redirect and yes you will be able to complete the survey but when you reach the end it you get a message that reads quotas have just been met. This proves MySurvey is still in business and in business for themselves. They are now getting their surveys completed for free through other survey sites. I don't understand why other survey sites have nor caught this. Someone shady and dishonest runs MySurvey. If I could give it minus 5 stars I would. I have linked to several MySurvey surveys through other survey sites and I always get denied at the end. Huge waste of my time and very aggravating. I think this place is out to get their results without paying anyone. And for those of you that have high regard for this place, don't say we didn't warn you!!!!

April 30, 2016 by REBA from United States

I cannot believe MySurvey deactivated my account. I'm reading the reviews so it looks like I'm not the only way and there is no way to contact them by phone. I had points I could have cashed out. I have been with them over 8 years. Are they going out of business? Some sort of notice would have been nice. I took a survey this morning and I went back to check to see if there were anymore and it was deactivated. Who has a business with no active phone number. I hate even giving them a bad review because I've never had an issue with redeeming points or anything. This is a bit suspicious though.

"Missing Points????"
April 28, 2016 by Wes from United States

What is up with MySurvey these days? It seems more and more they are not allocating points for long surveys and week/month long diaries. And when you contact them there is usually only a generic reply saying either the survey wasn't recorded or I must of done something wrong. They used to take the time to fix problems, now they simply ignore them or blame the member. Getting to the point I wonder why I bother.

"No response"
April 27, 2016 by susan from United States

I was a member of My Survey for several years. All of a sudden I was made inactive. I emailed them several times to find out "why" and they never responded. That shows no respect for their members. Right?

"Broken Promises and Missing Points"
April 26, 2016 by Joyce from United States

Every so often My Survey/Carol Adams has issues with points not being credited for completed surveys. It's happening yet again and I'm getting the usual line of crap that it's all MY fault. I'm sick and tired of the excuses since they clearly KNOW they have system issues and they refuse to fix the ongoing issue permanently. Are there financial issues with this company or are they simply more interested in lining their pockets while disrespecting the panel members who are the lifeblood of their business? I know I'm not alone dealing with this problem, since several friends have quit the panel completely due to the same ongoing problem. Save yourself a lot of stress and skip this one!




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