The MySurvey and Lightspeed panels have merged into one and are now simply known as "MySurvey."
After being a member for several years, I'm giving up. I lost 750 points just today and at least 1,000 points in the past few weeks because I get an error on the very last page of the surveys. Customer service did nothing the last time I complained and I didn't bother this time. I'm just not wasting my time with them anymore.
Don't bother trying to cash in, you won't get paid. I cashed in for $10 paypal on 2/5, here it is the 24th and still no payment. No one will answer emails, I filed a complaint with the BBB to warn others against getting taken advantage of. Do not waste your time. Now their site is not even working.
some surveys are 20 to 30 minutes just for 20 points,thats about 15 cents
i have been with this company for a very long time but since there revamp last year they must have fools in their tech. service dept. for the last week i have been getting errors when i log in to do surveys saying that i am trying to do the surveys on a mobile device ,when i am actuality doing them on a desktop , i have now sent 7 error report to them and everytime i get a reply from them it is instructions on how to do surveys on a mobile device. when i reply to them saying that am not using a mobile device i just get the same form e-mail back with instructions for how to take a survey on a mobile device. In all the years i have been a member i have never had 7 errors appear in 1 week all the same error and nobody on mysurveys.com's end bothers to read the error reports properly, they where a very good company but now i am having my doubts
I've been with them since Oct 2012 & am nowhere close to cashing out. I noticed that while I was "Completing" surveys (though not too many of those!), my points bal was staying the same, not increasing. I sent them an email. The reply was that the ones I completed had a reward of a drawing entry...nothing more. I replied that they stated specifically the "POINT" reward. One was 250 points. They argued back that I was full of it. Now, people, where did I get that amount from..got lucky making it up? Imagined it? The 60's were too good to me? Get real. This isn't even CASH were talking; they won't give me ~ 500 EARNED points. Points, people. I worked hard to earn those points, and still didn't get them! I'm glad it's working well for many of U (and I do believe--most--of U, I'm sure a few "glowing" comments are submitted by "My Survey" people--incognito, but I've found SP to be right-on!!). They sure aren't benefiting me at all!
FINALLY! On 02/11/2014, I earned the 2,200 (minimum) points for the $20 Amazon E-Card. I decided long ago, to quit when I did that; but...I have to give credit where it's due. The card was emailed to me on 2/18/2014. Not bad! I didn't expect that to happen in a timely manner! Also, all the surveys I've taken in the past 2 mos, WERE for points--not drawings--AND, they started stating the points at the beginning of the survey. I think complaints & many of us "dropping" them, has made an impact, because they've sure done a one-eighty. So much so, I've decided to stick around a bit longer & see if this turnaround remains. First time I've seen this though. A lot of sites don't seem to care if they lose us or not..
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