PointClub Reviews and Features

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#1038, 23679 Calabasas Road Calabasas, CA  91302 US
Tel: 888-229-6664   Contact: [email protected]
Operated by: Innovate Market Research


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With 25,000 points in your account, receive a $25 gift card. $50 PayPal payments available with 50,000 points.

Complete paid surveys on PointClub's website to get paid for your opinions. Earn PayPal cash, gift cards and more for your participation.

Having launched in 2012, PointClub is run by Innovate MR, an independently-owned market research firm with more than 3,500,000 panelists and over 10,000,000 survey completions.

How PointClub Works

pointclub website

What PointClub Is

PointClub is a website which gives the opportunity for members to earn rewards from answering surveys and participating in other online activities.

Super-Fast Registration Process

Join PointClub with just a few keystrokes using your Facebook or Google account. Alternatively, you may join the traditional way - using your email address. You’ll be asked for your home address (to verify your location) and to receive your first payment check (if located in the USA).

Who Can Join

You can access this website from any country, and there are money-making opportunities for residents of the USA, Canada, Mexico, Brazil, France, Germany, the UK and the Netherlands. However, USA residents will find the most opportunities to make side-income from this website and will by far, have the most success with it.

Payment and Rewards

Join and Get up to 5,000 Free Points (Worth $5)

Become a free member of PointClub and jump start your membership by receiving 500 free points credited to your account. Receive points for joining, points for confirming your email, and extra points for completing the short profiling questionnaire, for a total of 5,000 points, or $5.00. This is a particularly generous sign up bonus compared to those offered by most of PointClub’s competitors.

Receive Cash or Gift Cards for Your Participation

By completing surveys and participating in other research opportunities, you will earn points which can be redeemed for PayPal payments or digital gift cards (though your first reward will automatically come in the form of a payment check). You may request a reward with 25,000 points, worth $25, in your account. This is PointClub's minimum cashout. Alternatively, you may request your rewards at the 50,000 ($50), or 100,000 ($100) threshold levels.

  • Payment check: The first time you cash out your rewards, you will receive a check in the mail. This is done to verify your address and is the first and only time PointClub will issue a payment check to your address (sent by US mail).
  • Earn gift cards: PointClub has over 200 gift card options available that you can exchange your points for. These include Amazon, Tango, Walmart, Home Depot, Target, Macy's, Lowe's, Sephora, Google Play, and many, many more. Visa prepaid cards are also a prize option. You may request a gift card with as little as 25,000 points ($25) in your account. Gift cards are only available as e-gift cards.
  • Get paid by PayPal: If you prefer cash, you can opt to receive a $50 cash payment made to your PayPal account. This will require 50,000 points and a 2% withdrawal fee will apply.

PointClub Advantage All e-gift card deliveries and PayPal payments should take no longer than 7-10 business days to process.

Visit PointClub's website 

Survey Taking Experience

Earn Points for Surveys

Every time you participate in a PointClub survey, you will earn points redeemable for gift cards or cash. You can earn anywhere from 200 to 5,000 points per survey completion. Surveys typically take between 5 - 30 minutes to complete. Your points will be awarded once a survey fully closes, so you may have to wait up to 4 weeks before your points are available in your account.

At any time, you can view your current approved points, point status, and points needed for redemption by viewing your PointBank on the sidebar of your account dashboard.

Points Value: 1000 PointClub Points = $1.00. Therefore, each point is worth $0.0001.

Tons of Survey Opportunities Available

At any time, you may log into your account to view a list of online surveys available for completion. You will also be notified by email when you may qualify for a new survey, but it's a good idea to log into your account regularly to check for opportunities.

Get Points for Screen Outs

If you get screened-out, or disqualified from a survey, PointClub will still credit your account with 12 points after 5 unsuccessful attempts. This counteracts the frustration of spending time on the start of a survey only to be dismissed with no compensation.

Easy Redemptions

Once you have reached the minimum of 25,000 points needed to redeem, a button will appear in the sidebar of your dashboard. A weekly distribution model for rewards is followed so that redemptions requested throughout a week are collated and sent ahead for further disbursal to Club members in the immediate/following week. That means that you should never have to wait more than 7-10 business days to receive a gift card to PayPal reward.

Visit PointClub's website 

Community Features

PointsPlus Instant Win

PointsPlus Instant Win is an opportunity to be one of 1800 winners in the instant win sweeps. Earn tokens by completing special selected surveys and filling out information about yourself via profilers. The more tokens earned, the more chances you have at winning.

Earn unlimited tokens daily (via surveys, profilers, and by referring friends who complete at least one survey), or purchase them for 2,000 points each. Up to 5 tokens can be purchased this way. Hidden tokens are also available in your dashboard, so ensure you try filling out surveys even when the PointsPlus Instant Win token icon isn't displayed.

Use up to 10 Tokens per day for your chance to win a prize every week. Prizes include: $50 checks, $25 checks, or 100-5,000 PointClub Points.

PointClub App Download

PointClub does not currently offer an app, however, the website is mobile-friendly and all surveys are designed to be as mobile-compatible as possible.

Is PointClub Legit or Scam?

pointclub legit or scam

Is PointClub Legit?

PointClub is not a scam and is a legitimate online survey panel. Innovate MR, the company who operates the PointClub website, is a highly reputable market research firm that conducts high quality surveys. PointClub has millions of users and has awarded millions of dollars in rewards to their members. Although users of the website may experience varying levels of success with the program (as per the PointClub reviews below), PointClub itself is legitimate.

Eligibility: Everyone worldwide, 18+, however, PointClub is primarily for USA residents.

Joining Bonus! PointClub is currently offering a $5 sign up bonus to new members.
» Click here to claim your bonus!

SurveyPolice Exclusive: 9 Question Q & A with PointClub
» More news and information on PointClub

PointClub Reviews (227)

5 Star Reviews (48) 21.1
4 Star Reviews (18) 7.9
3 Star Reviews (14) 6.2
2 Star Reviews (23) 10.1
1 Star Reviews (124) 54.6

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that is so low and dirty.

January 1, 2018 by susie from United States

i work 2 jobs, and i try to do surveys when i can, i had enough points to collect, and they close my account and i will not get the $25 dollars, so low and dirty. do not join this one.

Sharp Decline in Integrity.

December 27, 2017 by Elena from United States

I have been with PointClub for more than a year, and up until now, have been quite happy with it, but in November of this year (2017), things started to rapidly decline. I requested to redeem my points for a $50 PayPal cashout, and it took three weeks to get the money, despite the fact that PC says on their own website that cashouts should only take a maximum of ten days. Contacting their support yielded only the vague, unhelpful response of "we're backlogged due to Thanksgiving." I also had to call them out publicly on their Facebook page before they even bothered to get back to me. They don't care about private messages to their support staff; definitely try that route first, but don't expect them to pay attention until you air their dirty laundry on social media.

During much of this time, their games section was down and surveys were few and far between; all of this blamed on either "growing pains" or "you only get surveys that match your profile." The former sounds too vague to be believable and the latter is utter nonsense; if I only get surveys that "match my profile," then why do I get disqualified from 80-90% of the surveys I attempt? Also, when you go from seeing anywhere from 3 to 10 new surveys every day for nearly a year to ZERO a day for a month, something is definitely wrong, and it's not that surveys are too picky.

The last straw came this past week. On 12-21-17, I completed a survey for ~2000 points. Upon COMPLETION of the survey (I didn't just qualify, I got all the way through it), I was kicked out and told that the survey was "over quota." This had never happened before; you always get kicked out at the BEGINNING of the survey if you don't qualify or if it's over quota, not at the very end. That's what the pre-screening questions are for.

The very next day, I qualified for and completed (again, I didn't just qualify for the survey, I actually did the entire thing) another survey worth 5,000 points and was kicked out at the very end, this time informed that I had "failed." I was not compensated for either survey and my time was utterly wasted.

I contacted PointClub support about both of these surveys and they did not respond, so I was forced once again to call them out on social media. This finally sparked the following email response from them:

Dear Elena,

Thanks for your email.

We have manually added 700 reward points to your PointClub account for the survey xxx.

The points manually awarded took into consideration the time that was spent on this survey.

However full points can only be given to surveys that are shown as meeting all qualifications.

Thanks for your patience!

Please feel free to reach out to us, if you have any questions/concerns.

Best Regards,
Customer Service Manager
Team PointClub

They gave me 700 points for one of the surveys and 500 points for the other one, then had the audacity to suggest I had neither spent enough time on the surveys nor properly qualified for them. I answered carefully, thoughtfully, and honestly. They essentially got my information and feedback for free. Giving me 1200 points when they owe me 7000 is incredibly condescending and demonstrates an appalling lack of consideration for participants who work hard and answer honestly, only to be slapped in the face as a reward.

This recent behavior on their part, from the poor explanations, the slow response time, the underpayment or lack of payment, and the general decline in integrity has led me to conclude that either there was a major staff change at the organization or PointClub is in serious financial trouble. Either way, I will treat any surveys I supposedly "qualify" for from here on out with extreme caution and suspicion and may leave the site altogether if things don't improve. I highly recommend that everyone else do the same. Do NOT join this site; you cannot trust them. They demand integrity from their users, but do not grant them the same courtesy.


December 17, 2017 by Joseph from United States

So they having problem paying their members also owed me $25 for over a month and upon contacting them about my pending payment they did not reply. A week after i reach out to them via Facebook then they suddenly reply saying:

Your account was turned off during our most recent member audit. This was due to a combination of the following factors, as determined by your survey history:

A higher percentage than average of surveys marked as invalid by the sponsoring client. These resulted in your survey data being rejected.
A higher percentage than average of failed “red herring” questions (typically those placed in a survey to ensure participants are paying close attention to their answers).
We apologize for any inconvenience, but this audit is run specifically to safeguard our surveys and ensure the data needs of their respective clients are being met. As such, your account will not be reinstated.

Thank you,

Best Regards,
Customer Service Manager
Team PointClub

I have seen on their Facebook page where a lot of members who cashed out and have payment pending also receive this email. As a member of this panel and know how this panel operates you would know that this is a straight out lie. They are just dishonest and probably broke and dont have the funds to pay so they deactivate random account and give you this sorry excuse.

Earning points

December 16, 2017 by Donna from United States

I signed up for PointClub the end of July 2017. It was great when I started and I did earn a $25.00 Gift card. First it was the games. No games, I emailed PointClub and was told they were updating their system...OK, I can live with that. Next it was the surveys. Most of them said I did not qualified. Ok I understand. Then the surveys stopped. I emailed them to ask why no surveys, This is the email I got back: " Your account was turned off during our most recent member audit. This was due to a combination of the following factors, as determined by your survey history:
A higher percentage than average of surveys marked as invalid by the sponsoring client. These resulted in your survey data being rejected.
A higher percentage than average of failed “red herring” questions (typically those placed in a survey to ensure participants are paying close attention to their answers).
We apologize for any inconvenience, but this audit is run specifically to safeguard our surveys and ensure the data needs of their respective clients are being met. As such, your account will not be reinstated". I was honest with those surveys, I can't help if most of them said I did not qualify. I honestly can say I liked PointClub at first, Now I think they are not very good.

Don't Waste Your Time

November 21, 2017 by Marie from United States

I have been doing surveys for years. I have never had a company take points from me. I have also never had a site where you complete a survey and show proof you completed it and they still won't pay you. This last incident still never got resolved. I had a survey number and proof I did my part and instead of getting my 3600 points credited they offer me 500 points! I will not be insulted or used by this site ever again. They responded in 6 minutes about closing my account but can't respond back about my points. If you are a serious survey taker, don't waste your time with them!

UPDATE: You asked me to contact support. I did that. They responded with a couple of emails but still full of lies and excuses! I proved once again I did my part and you still wouldn't credit me. Its funny once I sent in proof again all communication stopped. PLEASE don't waste your time with these people!