Survey Junkie Reviews and Features

Survey Junkie website screenshot

Survey Junkie

800 N. Brand Blvd, Floor 21 Glendale, CA  91203 US
Tel:    Contact: https://www.surveyjunkie.com/help?show=contact-us#
Operated by: Disqo

KEY FEATURES:

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PAYMENTS OFFERED

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HOW TO PARTICIPATE

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REDEEMING REWARDS

500 point minimum account balance required to request a $5 reward.

Survey Junkie is an online platform that connects its 11 million members to research studies in the form of online surveys from big brands and market research companies.

How Survey Junkie Works

survey junkie website

With Survey Junkie, you can participate in online surveys on your computer or using the app in order to earn rewards including cash paid to your PayPal account. US residents can receive gift cards and bank transfers as well. Creating an account is free and can be done via your Facebook or Google account.

Survey Lengths

The average length of time it takes to complete a survey with Survey Junkie is 15 minutes. The estimated time for completions is stated on survey invitations (or in the app).

Short Point Approval Times

Once you take a survey, it may take up to 24 hours to approve your points. Points do not expire as long as you are an active member. In order to be considered 'active', simply log in to your Survey Junkie account and complete a survey within a 12 month period.

Payment and Rewards

Earn Cash for Completing Surveys

With just $5 worth of survey earnings (500 points), you can 'cash out' your points balance for an instant PayPal payment. Note that you must redeem your full points balance when selecting the PayPal option for a payout. If you live in the USA, you can also choose to receive a bank transfer payment. Bank transfers are handled by a third-party partner and take 3-4 business days to complete.

Choose a Gift Card Instead

If you live in the USA, you can also choose to redeem your points for e-gift cards. e-gift cards are available in denominations of $5, $10, $15, $20, $25 and $50. You can choose from major retailers including Amazon, Target, Walmart, Sephora, Groupon, iTunes and Starbucks.

Earn Points for Disqualifications

If you attempt to complete a survey but get disqualified before you're able to finish it, Survey Junkie will still credit your account with 2-3 points. Payouts for surveys themselves vary and will depend on the length of the survey, how difficult it is to qualify, as well as other criteria.

Complete Profile Surveys to Earn Points and Get Better Matched

Survey Junkie has numerous profile surveys available to members in their account dashboards. Complete these profilers to earn 10 points for each completion, and benefit from being better matched to future surveys.

Visit Survey Junkie's website 

Community Features

Mobile App for Android and iOS

Survey Junkie has a mobile app available on Google Play, for Android phone users and on iTunes for iOS users. The app functions similarly to the website in that you can take surveys, check your available points balance, and redeem rewards. The app will notify you when new surveys become available, which can be helpful in reducing the chances of being disqualified from a survey, if you are one of the first respondents to complete a survey.

BBB Accreditation

Survey Junkie is a member of the Better Business Bureau of Glendale, California and maintains a solid BBB rating. They have hundreds of reviews posted on the BBB's website, most of which are positive and amount to a star rating that's between 4-5 stars.

Survey Junkie Pulse

survey junkie pulse

Survey Junkie Pulse is a browser extension (you can install it via the mobile app, too) you can install in order to receive exclusive surveys that are based on your browsing activity. You'll receive a notification of new surveys directly in your browser, as soon a survey becomes available. SJ Pulse is designed to connect you with surveys based on your browsing interests and does not collect personal information such as passwords, emails, credit card information, etc.

Keep the extension enabled for 30 days on your desktop computer, and receive bonus points credited to your Survey Junkie account! As an added bonus, SJ Pulse users may also receive access to exclusive surveys that SJ Opinion users may not receive.

Visit Survey Junkie's website 

Alternatives to Survey Junkie

People who have taken surveys with SurveyJunkie are also interested in these survey programs:

Is Survey Junkie Safe?

Survey Junkie is not a scam and is considered safe and legitimate survey panel. It is a real website which you can use to earn gift vouchers and cash in exchange for participating in online surveys. They are a member of the BBB and have a good reputation there.

Although everyone's experience with the website may be different in terms of whether it's worth the time and how much you can ultimately earn, with over 10 million survey takers registered on their site, Survey Junkie is legit.

Eligibility: Residents of USA, Canada, Australia, 16+ only.

Survey Junkie Reviews (208)

5 Star Reviews (133) 63.9
63.9
4 Star Reviews (38) 18.3
18.3
3 Star Reviews (13) 6.3
6.3
2 Star Reviews (3) 1.4
1.4
1 Star Reviews (21) 10.1
10.1

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Good side, bad side

January 24, 2021 by Stephanie from United States

Survey Junkie takes you back to the basics of taking surveys. They have plenty of surveys available, they are fair in their points for the amount of time per survey, and the cashout process is easy and immediate. If you are disqualified for a survey, you're re-routed back to their homepage fairly quick where you'll receive a message that starts with "Uh-Oh" and then they still give you 2-3 points just for trying..That's the good side. Now for the down side...

There's times when you DO complete a survey, finish it, and still get the "Uh-Oh" message with only 2-3 points instead of the 20 or 30 pts you were supposed to get.

The main problem with this is that when this does happen, don't bother writing customer service to tell them about it or ask them for help because they won't. They just send you the usual message of how they understand how frustrating it can be to not qualify and then list all the different reasons why disqualifications can happen, and yadda yadda yadda.

What they don't understand is we know the difference between being disqualified after a few minutes of answering questions versus taking a survey because the survey itself said you DID qualify after answering some questions, spend 20 minutes answering everything, get a message from the survey itself at the end thanking you for COMPLETING their survey, submit your answers and then are told "Uh oh" and you only get 2 points.

Survey junkie will not look into it, they will not try and fix it, and to be honest, they don't really listen to what you're telling them. To them, if you only got 2 points because it says you didn't qualify, then that's that. The basic message is their system doesn't make mistakes. To them, you're just upset because you didn't qualify for a survey, no matter how many times you try to explain that you did qualify and you did complete it. So when this happens to you, (and it will) don't bother trying to explain and have someone look into it to get the points you earned because they won't.

Account Suspended for No Reason

January 13, 2021 by Jarrett from United States

I began using SurveyJunkie around early December 2020. After I had used this service for only a few weeks, I was denied access to the points in my account (roughly $10 worth) because, in their words, they had "detected suspicious activities." I knew all the rules and was extremely careful to follow them, so I knew I had done nothing wrong. I sent a message to support and was told in an automated response that they needed further verification of my account, that they would send me a postcard which would contain a code, and that entering the code would resolve the issue. I received the postcard, entered the code, and was still denied access to my account. I contacted support again, and I received a response in which they accused me of "tampering with links to bypass or circumvent survey controls, or through any other fraudulent or false means, in order to redeem points." This is so ridiculous that it’s almost funny, because I know for a fact that I never did or tried to do anything wrong regarding point redemption or anything else. I worked to earn each and every one of the points I got from them, and then they suspended my account for laughably illegitimate reasons. I do not know whether this error was the result of a mere mistake or intentional dishonesty on SurveyJunkie’s part, but I do know that you should far away from them unless you’re okay with the possibility of your honestly-earned money being taken from you for no reason.

DOESN'T PAY

January 12, 2021 by Angie from Canada

I completed several surveys and when it came time to cash out, I received a notice that my account was on hold, I reached out to survey junkie and they informed me I needed a verification code through 'postcard', I tried to get this and than was informed by email " your account has been disclosed in the unauthorized activities such as "tampering with links to bypass or circumvent survey controls, or through any other fraudulent or false means, in order to redeem points"- which led to the account suspension." I inquired again asking what this meant, was my account hacked? They are now ghosting me.
So unprofessional and a waste of time.
I have be doing online surveys and product testing for over 12 years, I belong to over 18+ panels.
Please people be careful with this site.

Unfortunately this site has become totally dishonest...

January 5, 2021 by Christopher from United States

I've been using SurveyJunkie for a while now (well over a year) and have generally had no problems with them, other than the ridiculous verification checks they throw at you every so often before you can cash out.

This has all changed now however. Upon entering the site this morning, I found that there were no surveys to take. Finding this odd, I contacted SurveyJunkie and was told that my account needed to be verified yet again and that this would require a postcard to be sent to me. What? I've never heard anything this ridiculous - especially as they've had multiple proofs of identity from me since I joined.

So now I have to wait until some magical postcard arrives, if in fact it ever does. I should also mention that they're holding money from me currently, which also can't be withdrawn until I receive this wonderful postcard (which may or may not ever arrive).

This site has been good in the past, but it's clear now that something has changed. They are dishonest and will eventually rip you off - be warned. There are far better sites than this out there and they won't rip you off like this one either...

Constant verification

December 27, 2020 by Mark from United States

I been a member for about two years. They made me verify myself twice already through the years which went through fine and I even sent a requested w-9 form for tax reasons this year. Now all of a sudden I cant redeem until I receive a postcard in the mail from them which I am waiting for. I put myself in their telephone queue but nobody has called! This is ridiculous-been verified twice already and they have my tax w-9 form from last year but yet they now need to verify me again! Anybody else going through this? Emails to them still unanswered.

UPDATE- I finally got a response through email today and they fixed it and I am able to redeem again. I just hope I do not have to go through this again. I raised my rating to 4 stars.

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