FocusGroup.com Reviews and Features

FocusGroup.com website screenshot

FocusGroup.com

The Wanamaker Building, 100 Penn Square East, Suite 1200 Philadelphia, PA  19107 US
Tel: 800-220-3730   Contact: https://www.focusgroup.com/Contact
Operated by: Focus Pointe Global

FocusGroup.com Quick Overview:
Rewards Offered: Amazon gift cards Cash paid via check Prepaid debit or credit cards Sweepstakes entries
Member Opportunities: In-person focus groups Online focus groups Online surveys Product testing Video surveys Telephone surveys Mystery shopping Refer-a-friend program
Redeeming Rewards: 100 points = $1. Redeem with 2000 points ($20) in your account or after 3 months, even if a $20 balance has not been accumulated.
Similar Panels: Branded Surveys, Univox Community

Focus Group is part of Focus Point Global, a market research company founded in 1988. They now have 20 research facilities across the US and host in-person focus groups as well as opportunities to participate in webcam focus groups, telephone interviews, online surveys, mystery shopping and more.

Payment and Rewards

Focus Pointe Global Surveys

Focus Pointe Global invites you to get paid to share your opinions. Join today to begin receiving invitations for upcoming studies.

Variety of Interesting Topics

Not only does Focus Pointe Global offer many research types, they also provide a variety of studies on completely different industries which include: consumer, business and medical topics.

Plenty of Reward Options

The compensation provided varies from project to project, and is paid out either via pre-paid Visa card, check, gift card, or cash. Payment for research can vary from $75-$150. Most groups and interviews take less than 2 hours to complete.

  • In-Person Rewards: Rewards for in-person marketing research projects are typically given to participants via prepaid Visa card or check, at the end of the session. Sometimes rewards can be gift cards, coupons or even prizes. Rewards will be outlined before taking the study.
  • Telephone Interviews: these are rewarded with pre-paid Visa cards and usually take 6-8 weeks to arrive. Note, however, that some studies take a few weeks to complete and the incentive payment processing will take place only after the study has closed.
  • Online Rewards: Online surveys are rewarded with "Online Focus Pointes" which are racked up in your member account. The average survey pays between 100 and 1000 Pointes, which translates to $1 to $10. Panel members can cash out once they reach 2000 Pointes, or when three months have passed. Pointes are rewarded in pre-paid Visa cards and members can choose between physical and virtual cards. Virtual cards can be used immediately whereas physical cards are mailed within 7 to 10 business days. Accumulated balances may be withdrawn by the participant once the account balance reaches 2000 points, or 3 months, whichever happens first.
  • In-Depth Online Research: Rewards are similar to "in-person" rewards and can come in different forms i.e. gift cards, cash or prizes. Once the study is complete, expect rewards to arrive within 6-8 weeks.

Community Features

Exciting Sweepstakes!

Each time you complete a screener or survey, you will receive one entry into the Focus Pointe Global Monthly Sweepstakes! Each month, 7 winners are chosen at random. The first winner will receive $100 and the next 6 winners will be awarded with $25. Winners are acknowledged by email and are mailed an Amazon.com e-card in their winning amount. Also, don't forget that for each friend you refer, you will receive one free sweepstakes entry!

4 Steps of Eligibility:

To participate in a research study with Focus Pointe Global, you must pass 4 stages of screening:

  • Step 1 - Eligibility: Short screening survey determining what products and services you are familiar with. If the answers you provide fit into a group that is needed then you will move on to the next phase.
  • Step 2 - Verification: In this phase, you will speak with a Focus Pointe Global representative who will confirm that the answers you have given are correct. There may be other additional questions asked in this phase.
  • Step 3 - Confirmation: Focus Pointe Global will work to identify who the best candidates for a study will be. If you are chosen as a participant you will receive a confirmation email.
  • Step 4 - Participation: A location will be set and you will be asked to share your insights and experience.

Eligibility: United States residents only.


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FocusGroup.com Reviews (33)

5 Star Reviews (5)
4 Star Reviews (4)
3 Star Reviews (0)
2 Star Reviews (2)
1 Star Reviews (22)

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No payment

February 6, 2020 by Michelle from United States

I completed a webcam interview in November 2019 and have not received payment. I emailed customer service a few weeks back and have yet to hear from anyone.

FocusGroup.com responded to this review on February 10, 2020

I am sorry to hear you did not receive payment. Please email me at [email protected] with the study details. Thank you.

Charlotte
Still havent been paid

January 10, 2020 by Michelle from United States

I recently completed a study and have yet to be paid. I have already attempted to email the two who ran the study twice and have also emailed the VP and still no reply. I beginning to think I was falsely promised payment to do an at-home study. I want to receive the money I was promised especially since I took 2 months out of my time to do it.

FocusGroup.com responded to this review on January 10, 2020

Hi Michelle,

I am sorry for this inconvenience. I am looking into the details for this study and will follow up with you by direct email.

Charlotte Daley
VP Brand Communications
Focus Pointe Global
No Payment

October 24, 2019 by Bonnie from United States

I was part of a focus group on 10/3/19 and was promised a $30 gift card, I never received it. I've sent them 2 emails asking about it, no response. Don't waste your time with this company.

FocusGroup.com responded to this review on October 25, 2019

Hi Bonnie,

I'm sorry you had a negative experience with Focus Pointe Global. Please email me the details and I will personally look into this. Email: [email protected]

Thank you,

Charlotte Daley
VP Brand Communications
Focus Pointe Global
Never Qualify

September 19, 2019 by Angeline from United States

I have had this one for years, never qualified for anything. I don't really know why I still have it. Maybe because the incentives are $25 - $150 if you ever do??

I Qualified for 2 studies this past week but was never contacted

May 29, 2019 by Aria from United States

I successfully qualified for 2 focus group studies this past week and I was supposed to be contacted with the confirmation info but I was never contacted. I want to participate in these studies but I can't if the employees aren't even willing to correspond with the members of their website who qualify for their studies. Very disappointed.

FocusGroup.com responded to this review on May 29, 2019

Hi Aria, we understand your frustration, and we apologize for the inconvenience. Some people may be eligible for a study, but not contacted for participation. This happens because some of the studies that take place, aren't looking for many people. Also, once a demographic quota (such as age, gender, etc.) fills up for a study, we are no longer able to accommodate more participants in that specific demographic group. If your group is full, it’s likely that you are part of a very popular demographic or user group. Once again, we apologize for the inconvenience.
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